Plesk 11.09 mu11- no Plesk login possible

[GerdSchrewe]

After a few weeks having 2 V-servers with Ubuntu 12.04 and Plesk 11.09 (mu11) running without any problems, i suddenly could not login in via 8443 to Plesk on both! servers today in the morning.
Websites, Mail, webmail, Pleskstats had no problems, but i could not login to Plesk (Browser error 500).

Error log:
(at 06:47:35 i tried to login to Plesk)

2012-09-02 03:45:18: (server.c.1543) server stopped by UID = 0 PID = 15389

2012-09-02 03:45:18: (log.c.166) server started

2012-09-02 06:47:35: (mod_fastcgi.c.2746) FastCGI-stderr: PHP Fatal error: Call to undefined function get_failure_redirect_url() in /opt/psa/admin/auto_prepend/auth.php3 on line 191

I reinstalled backups and everything works fine now. Plesk Login is possible.

Any Ideas what could be the reason?
Maybe a cronjob???
Thanx a lot!

 

[spreecon]

06:35:02

here the same, couldn't login via 8443 since this morning.

sw-cp-server error log contain:

2012-09-02 06:35:02: (server.c.1543) server stopped by UID = 0 PID = 13214
2012-09-02 06:35:02: (log.c.166) server started
2012-09-02 06:47:09: (mod_fastcgi.c.2746) FastCGI-stderr: PHP Fatal error: Call to undefined function get_failure_redirect_url() in /opt/psa/admin/auto_prepend/auth.php3 on line 191

 

[GerdSchrewe]

That can not be randomly!
Very strange...could you find the cause ?

 

[maplesteve]

Same here. Re-installed everything yesterday due to other problems. Then it worked. Today it stopped working with the same error as your's.


2012-09-02 17:50:27: (mod_fastcgi.c.2746) FastCGI-stderr: PHP Fatal error: Call to undefined function get_failure_redirect_url() in /opt/psa/admin/auto_prepend/auth.php3 on line 191

Best regards,
Stephan.

 

[GerdSchrewe]

i suspect microupdate #11 (two servers with exactly this problem).
On another server with mu#10 i had no problem.
Hope the Parallel support team or abdi will read here next morning...

 

[spreecon]

find a solution by starting the autoinstaller via shell and choosing to install a new component (in my case smb). now the panel works again.

 

[GerdSchrewe]

Exactly the same error on both servers tonight again... cannot login to Plesk.
Tried the tip of "spreecon" to install smb but without success!

2012-09-03 01:46:43: (server.c.1543) server stopped by UID = 0 PID = 24975
2012-09-03 01:46:44: (log.c.166) server started
2012-09-03 01:48:46: (mod_fastcgi.c.2746) FastCGI-stderr: PHP Fatal error: Call to undefined function get_failure_redirect_url() in /opt/psa/admin/auto_prepend/auth.php3 on line 191

 

[IgorG]

Could someone please send me in PM login credentials for this "broken by MU#11" server? We can't reproduce this issue on our test environments and want to check it on your server.

 

[GerdSchrewe]

Hi Igor!
I have send a private message to you....

 

[SvensenHensen]

same here ...

same here.

i can reproduce even the solution to install a new component. than it works. but only for one day. next morning the described error is coming back ...

strange thing

 

[OlegN]

Could you please provide md5 sum of common_func.php3?

 

[SvensenHensen]

md5checksum of common_func.php3 : 682244e4ce0f33a0024596c04f8bea73

I tried to reinstall the microupdates but without success. same problem.

 

[GerdSchrewe]

Befehl:
md5sum /opt/psa/admin/auto_prepend/auth.php3

Hash-Wert:
484a08fef8c7628bbd72b86767fc47c6

 

[IgorG]

GerdSchrewe, thnk you for login information. We will check this issue soon.

 

[IgorG]

GerdSchrewe, we have checked your servers and found following:

MU#11 is installed there. We do not know how this MU#11 has been installed there because you have custom autoinstaller settings:

root@h2065793:~# cat .autoinstallerrc
SOURCE=ftp://ftp.stratoserver.net/pub/plesk/

which indicates Strato repository where latest available MU is #9.
Thus when next update is started by scheduler MU#9 from Strato repository overwrites previously installed MU#11 and it is lead to consequences described above.

I would like to ask other users with this issue - are you from Strato provider too?

 

[GerdSchrewe]

It is not from Strato, it is from the parallels update server.
Strato offers at the moment only mu#10.

 

[IgorG]

Yes, I know that MU#11 is installed from Parallels but it is conflicts with MU from Strato!

 

[inreti]

Can reproduce blank Plesk login on Strato V-Server

Hi there, i have exactly the same error on at least one virtual server at Strato. Ubuntu 12.04.
Strato overwrites the plesk update configuration as far as I know with their own ftp source. From time to time i am manually setting it to original parallels update source to get the newest micro-update, as Strato provides those with a latency (maybe for checking compatibility?). Maybe the same happended at GerdSchrewe's server.

Any solution to get back access to Plesk GUI again?

 

[inreti]

Oh, I can as well reproduce the solution to install another component (selected mailman package) with autoinstaller. After that, the Plesk webpage is showing up as usually.

 

[GerdSchrewe]

Mu#10 and #11 are from the parallel update source.
Strato requieres always a few more days to offer the newest updates.

It is only a conjecture that mu#11 is the cause for the error, coz it was the only thing i had changed in the last 2 days.

Strange is that the error appears every night exactly 5 Minutes after the webalizer statistics were calculated.
So i disabled webalizer and cronjobs on one of the two identical servers to see (compare and exclude) what will happen next night.