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Plesk 11.5.30 MU5 and DrWeb Update

Thomas Wilhelmi

Thomas Wilhelmi

Regular Pleskian
Hello,

after installing MU5 with the upgrade of DrWeb the Updater of DrWeb get's the following error:

ERROR: Dr.Web Updater: key file not found !
See Dr.Web Updater log file for details.
Click to expand...

And here ist the relevant info from the Logfile:

Jul 16 08:30:01 h1431219 update.pl[27225]: Dr.Web Updater ($Id: dab88f16ccedb3af67eb055977b884edc106a995 $) started ...
Jul 16 08:30:01 h1431219 update.pl[27225]: You appear to use some linux distro, but there is no lsb_release command accessible in your system. Either your PATH environment variable is screwed up (due to security considerations, or whatever), or your linux distribution does not fully support Linux Standard Base (proposed by Free Standards Group). It is probably okay. Falling back to another way of discovering the name of your linux distro.
Jul 16 08:30:01 h1431219 update.pl[27225]: You appear to use SuSE Linux (the file '/etc/SuSE-release' exists, which is typical for SuSE Linux). Trying to discover the exact version and hardware architecture of your linux system.
Jul 16 08:30:01 h1431219 update.pl[27225]: Generated file path: /var/drweb/updater/agent/
Jul 16 08:30:01 h1431219 update.pl[27225]: Generated file path: /var/drweb/updater/drweb/
Jul 16 08:30:01 h1431219 update.pl[27225]: Trying to load last update cache...
Jul 16 08:30:01 h1431219 update.pl[27225]: Last update cache has been loaded.
Jul 16 08:30:01 h1431219 update.pl[27225]: Loading cache data...
Jul 16 08:30:01 h1431219 update.pl[27225]: Cache file '/var/drweb/updater/cache' is not exists. Can not load cache data!
Jul 16 08:30:01 h1431219 update.pl[27225]: key file not found
Jul 16 08:30:01 h1431219 update.pl[27225]: Saving last update cache data...
Jul 16 08:30:01 h1431219 update.pl[27225]: Last update cache data has been saved.
Click to expand...

What to do?
 
Please check that /opt/drweb/drweb32.key file exists (or whatever value you have for Key in /etc/drweb/drweb32.ini).

Try reinstalling your drweb-unix key via Panel.
 
That's the reason then. If you can afford buying a key, it would help. Otherwise I suggest ignoring this issue until it is fixed.
 
Hello

I have this issue and have the #9 MU, and i upgraded from 11.0 to 11.5. I've deleted the DrWeb package and reinstalled again, ran bootstrapper repair, restarted the service, but always get the error:

ERROR: Dr.Web Updater: key file not found !
See Dr.Web Updater log file for details.

The log file is empty.

If i restart drweb i get:

/etc/init.d/drwebd restart
Restarting Dr.Web drwebd...
.
Dr.Web (R) daemon for Linux/Plesk Edition v6.0.2.1
Copyright (c) Igor Daniloff, 1992-2013
Doctor Web, Moscow, Russia
Support service: http://support.drweb.com
To purchase: http://buy.drweb.com
Key file: /opt/drweb/drweb32.key - Key file was not found! (No such file or directory)
A path to a valid license key file was not specified.
Daemon is enabled for protecting 0 e-mail`s:
Shell version: 6.0.2.02020 <API:2.2>
Engine version: 7.0.4.9250 <API:2.2>
Loading /var/drweb/bases/drwtoday.vdb - Ok, virus records: 5078
Loading /var/drweb/bases/dwf70000.vdb - Ok, virus records: 1

[....Trimmed....]

Loading /var/drweb/bases/drwrisky.vdb - Ok, virus records: 26456
Loading /var/drweb/bases/drwnasty.vdb - Ok, virus records: 74279
Loading /var/drweb/bases/dwp70000.vdb - Ok, virus records: 1
Total virus records: 3409618
Unable to detect database renewal date, /var/drweb/updates/timestamp - No such file or directory
Daemon is installed, active interfaces: /var/drweb/run/.daemon 127.0.0.1:3000

This is CentOS 6.4 x86_64

Any help?

Thanks!

Best.
 
That's a complete different issue. Your update is running and only ha a Problem with the file /var/drweb/updates/timestamp

Does the Directory exist? If yes: what rights does it have? And what files with which rights are in it?
 
Thomas Wilhelmi said:
That's a complete different issue. Your update is running and only ha a Problem with the file /var/drweb/updates/timestamp

Does the Directory exist? If yes: what rights does it have? And what files with which rights are in it?
Click to expand...

Thomas, thanks by your answer, but I have the Key file not found error.

/opt/drweb/update.pl
ERROR: Dr.Web Updater: key file not found !
See Dr.Web Updater log file for details.

The timestamp missing file is something i found when i restarted the service to test if it solves something.

My problem is that every 30 minutes i'm getting an email with the Key error! (also if i run the update manually)

Anyway here is what you asks me:

drwxr-xr-x 2 drweb drweb 4096 ago 3 14:42 updates

There is no timestamp file inside updates/

Best,
 
I see the Problem that your log says "Daemon is enabled for protecting 0 e-mail`s:".Sorry, there I cannot really help. What I woud try is deinstall it via plesk-installer, delete alle remaining files and dirs especially in /etc, /var and /var/spool and than reinstall via plesk-installer.
 
Thanks again, Thomas, deinstalled it, deleted /etc/drweb var/drweb/ cron.d/drweb-update.rpmsave and /var/log/drwebupdate.log (nothing under /var/spool/), then reinstalled it, but continues the same. I want to use the standard included key.

Is it working for you after MU#9?

Best,
 
Ok, i think is a problem after upgrade from 11.0 to 11.5... I'm going to add in the cron entry >>/var/log/drwebupdate.log to not receive more mails. Perhaps it fix "itself" any time.

Code: 
*/30 * * * * drweb /opt/drweb/update.pl >>/var/log/drwebupdate.log

Best,
 
Hello

I reinstalled the operating system and Plesk 11.5.0 from fresh and had the same problem (MU#9)

Today i tried to update, got MU#10 and this is solved now.

Best,
 
In my case after update to 11.5:

cd /etc/drweb/
cp drweb32.ini.old_drweb5 drweb32.ini
/etc/init.d/drwebd restart
/opt/drweb/update.pl

Now Works!
 
Hello everyone, I also use Plesk 11.5.30
And today I just get an email saying the following. And do not introduce code to update the DR. WEB guess that's what it is.
Thank you.

web.PNG
 
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