Issue Plesk Imap (Courier) and Outlook365 issue

[KlausZ]

Hello,
i have a problem with Outlook365 and an domain hosted on the plesk server (imap with courier). I dont see any messages in the inbox. I can change the root of the imap in outlook to /inbox, then i see all the messages. If the root only / i see the old messages too, but no new messages arrived. I see under the inbox in outlook the boxes: draft, sent and so on. When i change the configuration in /inbox the subfolders draft, sent... will be away. And so i have the problem, when i send a message the message appear that it could not be saved in the sent-box. When i worked without /inbox in the configuration i can sent without problem, but dont see new messages.
What can i do? Have somebody the same problem? Any solutions?

Thanks, Klaus

 

[mow]

Outlook is unfortunately too stupid to create those special folders if they are not present and creates its own folders locally instead.
So I use roundcube (the webmailer) for the initial connect after account creation. It creates the special folders, and then you can add the account to outlook.
There is no way that I know of to fix the account in outlook, so I'm afraid you'll have to remove it and add it again.