Issue Plesk Migrator failed to perform action with cfreateDump.pl

[Zolive]

Server operating system version

AlmaLinux 9.6 (Sage Margay)

Plesk version and microupdate number

Plesk Obsidian 18.0.70 Web Pro Edition

​

Hi everybody,

I have a weird issue with plesk migrator. First of all, I did successfully transfered 26 accounts from cpanel to plesk 4 months ago. I wanted to finish by a huge web app yesterday.

Unfortunately, I have the following message :

Failed to perform action: Fetch data from source cPanel

Cause: Error creating migration dump: Command execution failed on the source server 'cpanel' (37.187.252.107) with non-zero exit code.
command: cd /root/plesk/plesk_migrator-is0dvsq0q4fgeqylpqug46an2cfhoigf/pmm_agent; /usr/bin/perl createDump.pl --dump-domains=lebacchusdessucs.com --dump-clients=lebacchusdessucs --configuration-only --server -v 5 > dump.log 2>&1
exit code: 2
stdout:
stderr:
That is a critical error, migration was stopped.

The connexion to the cpanel server is working. I can reach the accounts left. When I select an account to migrate, this error message is displayed and the migration is blocked.
So I tried to re-install plesk migrator, no success. I went further, and apparently on the plesk server I should have pmm_agent installed and trying to generate a createDump.pl file. Not working.

Next step, I checked the chmod on cpanel, it seems to be ok : drwx------ 8 root root ... I tried agin, still the same message. So, if you have any clue on how to solve this issue, it will be very helpfull.

Thanks.

 

[Sebahat.hadzhi]

Hello, @Zolive . Could you please check the corresponding /usr/local/psa/var/modules/panel-migrator/sessions/time_stamp/pmm-agent.time_stamp/configuration-dump.log file to the time of the failure and let us know what additional details are logged?

 

[Zolive]

Hi @Sebahat.hadzhi

Thanks for your help. I have not found any configuration-dump.log. Instead, there are shallow-dump.log with xml code in it. Connexion is working with the cpanel server, but no information about what is wrong afterwards. Here is what I have in the migration log

2025-06-01 19:07:28	Migrator execution	Execute command: transfer-accounts
2025-06-01 19:07:28	Info	START: Check if migration list file exists
2025-06-01 19:07:28	Info	FINISH: Check if migration list file exists
2025-06-01 19:07:28	Info	START: Check connections
2025-06-01 19:07:30	Info	FINISH: Check connections
2025-06-01 19:07:30	Info	START: Read migration list
2025-06-01 19:07:30	Info	FINISH: Read migration list
2025-06-01 19:07:30	Info	Read IP mapping file
2025-06-01 19:07:30	Info	START: Fetch information from source panel
2025-06-01 19:07:33	Error	Failed to perform action: Fetch data from source cPanelCause: Error creating migration dump: Command execution failed on the source server 'cpanel' (37.187.252.107) with non-zero exit code.command: cd /root/plesk/plesk_migrator-231splxatkf6gzwzh5uf0b315eiwl8uq/pmm_agent; /usr/bin/perl createDump.pl --dump-domains=lebacchusdessucs.com --dump-clients=lebacchusdessucs --configuration-only --server -v 5 > dump.log 2>&1exit code: 2stdout: stderr: That is a critical error, migration was stopped.

 

[Sebahat.hadzhi]

Thank you for the update. What do you see when you list /usr/local/psa/var/modules/panel-migrator/sessions/ please? The error provided could result from a broad range of issues and it is difficult to point out what exactly is causing it without additional details.

 

[Zolive]

I tried to reinstall plesk migrator, still not working. When I list the folder, there is a timestamp folder :20250601193235
Now I have found the configuration-dump.log

configuration-dump.log
[root@plesk pmm-agent.2025.06.01.19.33.04]# nano configuration-dump.log
[root@plesk pmm-agent.2025.06.01.19.33.04]# cat configuration-dump.log
[2005713]: 2025-06-01 17:33:08 DEBUG FileFinder: pwd resolved to /usr/bin/pwd
[2005713]: 2025-06-01 17:33:08 DEBUG ------------------------------------------------------------
[2005713]: 2025-06-01 17:33:08 DEBUG FILE storage initialized.
[2005713]: 2025-06-01 17:33:08 DEBUG Base directory: /root/plesk/plesk_migrator-x7faknneduxtev7wdloc9032xylbj0qx/pmm_agent
[2005713]: 2025-06-01 17:33:08 DEBUG Space reserved:
[2005713]: 2025-06-01 17:33:08 DEBUG Gzip bundles: no
[2005713]: 2025-06-01 17:33:08 DEBUG Bundle split size: do not split
[2005713]: 2025-06-01 17:33:08 DEBUG ------------------------------------------------------------


[2005713]: 2025-06-01 17:33:08 DEBUG Selected resellers:
[2005713]: 2025-06-01 17:33:08 DEBUG ------------------------------------------------------------
[2005713]: 2025-06-01 17:33:08 DEBUG Migration status reporting initialized.
[2005713]: 2025-06-01 17:33:08 DEBUG Status file: /root/plesk/plesk_migrator-x7faknneduxtev7wdloc9032xylbj0qx/pmm_agent/dumping-status.xml
[2005713]: 2025-06-01 17:33:08 DEBUG ------------------------------------------------------------
[2005713]: 2025-06-01 17:33:08 DEBUG Reading feature list: default
[2005713]: 2025-06-01 17:33:08 DEBUG Feature list 'default' is read
[2005713]: 2025-06-01 17:33:08 DEBUG Reading feature list: disabled
[2005713]: 2025-06-01 17:33:08 DEBUG Feature list 'disabled' is read
[2005713]: 2025-06-01 17:33:08 DEBUG Reading feature list: Mail Only
[2005713]: 2025-06-01 17:33:08 DEBUG Feature list 'Mail Only' is read
[2005713]: 2025-06-01 17:33:08 DEBUG Apply disabled feature list
[2005713]: 2025-06-01 17:33:08 DEBUG Apply default feature list






[2005713]: 2025-06-01 17:33:08 DEBUG FileFinder: find resolved to /usr/bin/find










[2005713]: 2025-06-01 17:33:08 DEBUG Quota for 'contact' is set to 1073741824.


[2005713]: 2025-06-01 17:33:08 DEBUG FileFinder: mariadb resolved to
[2005713]: 2025-06-01 17:33:08 DEBUG FileFinder: psql resolved to
[2005713]: 2025-06-01 17:33:08 DEBUG Cannot connect to postgresql
[2005713]: 2025-06-01 17:33:08 DEBUG Connection to postgresql is not valid
Can't use string ("0") as a HASH ref while "strict refs" in use at Dumper.pm line 1229.
at Dumper.pm line 1229.
Dumper::getMysqlDataDir(0) called at Dumper.pm line 1180
Dumper::addMySQLDatabases(XmlNode=HASH(0x5639eb42eba8), "") called at Dumper.pm line 1124
Dumper::addDatabases(XmlNode=HASH(0x5639eb42eba8), "") called at Dumper.pm line 997
Dumper::makeDomainNode("lebacchusdessucs.com", "", undef) called at Dumper.pm line 743
Dumper::makeAccountNode("", undef, undef, undef) called at Transformer.pm line 488
Transformer::getClientNode4Domain(".com") called at Agent.pm line 117
Agent::getDomain(".com", "recursive", undef, undef, HASH(0x5639eb200848)) called at DumpComposer.pm line 395
DumpComposer::makeDomainNode(".com", 1, undef, undef, undef) called at Dumper.pm line 2453
Dumper::getDomainsNode("", ARRAY(0x5639eb2b26b8), 1, undef, undef, undef) called at Dumper.pm line 2402
Dumper::getClientsNode(undef, ARRAY(0x5639eb2b27a8), ARRAY(0x5639eb2b26b8), 1, undef, undef, undef) called at Dumper.pm line 2280
Dumper::makeDump("/root/plesk/plesk_migrator-x7faknneduxtev7wdloc9032xylbj0qx/p"..., ARRAY(0x5639eb2b27f0), ARRAY(0x5639eb2b27a8), ARRAY(0x5639eb2b26b8), 1, undef, undef, undef) called at createDump.pl line 132
main::main() called at createDump.pl line 172

 

[Sebahat.hadzhi]

Thank you for your cooperation. We have an open report for this issue and our team is currently investigating it. I will follow up with more details as soon as possible. Thanks in advance for your patience in the meantime.

 

[Sebahat.hadzhi]

@Zolive this has been identified as a product bug with ID PPPM-14990. As or right now I cannot suggest a workaround, but our team is actively working on resolving the issue and hopefully a fix will be introduced in the upcoming few days. I will provide more details as soon as possible.

 

[Zolive]

Thanks a lot @Sebahat.hadzhi At least it is identified. Glad to help giving you some bugs to work on

 

[Sebahat.hadzhi]

Anytime! Thanks for your understanding on the matter.