Issue Plesk Migrator failed to perform action with cfreateDump.pl

[Zolive]

Server operating system version

AlmaLinux 9.6 (Sage Margay)

Plesk version and microupdate number

Plesk Obsidian 18.0.70 Web Pro Edition

​

Hi everybody,

I have a weird issue with plesk migrator. First of all, I did successfully transfered 26 accounts from cpanel to plesk 4 months ago. I wanted to finish by a huge web app yesterday.

Unfortunately, I have the following message :

Failed to perform action: Fetch data from source cPanel

Cause: Error creating migration dump: Command execution failed on the source server 'cpanel' (37.187.252.107) with non-zero exit code.
command: cd /root/plesk/plesk_migrator-is0dvsq0q4fgeqylpqug46an2cfhoigf/pmm_agent; /usr/bin/perl createDump.pl --dump-domains=lebacchusdessucs.com --dump-clients=lebacchusdessucs --configuration-only --server -v 5 > dump.log 2>&1
exit code: 2
stdout:
stderr:
That is a critical error, migration was stopped.

The connexion to the cpanel server is working. I can reach the accounts left. When I select an account to migrate, this error message is displayed and the migration is blocked.
So I tried to re-install plesk migrator, no success. I went further, and apparently on the plesk server I should have pmm_agent installed and trying to generate a createDump.pl file. Not working.

Next step, I checked the chmod on cpanel, it seems to be ok : drwx------ 8 root root ... I tried agin, still the same message. So, if you have any clue on how to solve this issue, it will be very helpfull.

Thanks.

 

[Sebahat.hadzhi]

Hello, @Zolive . Could you please check the corresponding /usr/local/psa/var/modules/panel-migrator/sessions/time_stamp/pmm-agent.time_stamp/configuration-dump.log file to the time of the failure and let us know what additional details are logged?

 

[Zolive]

Hi @Sebahat.hadzhi

Thanks for your help. I have not found any configuration-dump.log. Instead, there are shallow-dump.log with xml code in it. Connexion is working with the cpanel server, but no information about what is wrong afterwards. Here is what I have in the migration log

2025-06-01 19:07:28	Migrator execution	Execute command: transfer-accounts
2025-06-01 19:07:28	Info	START: Check if migration list file exists
2025-06-01 19:07:28	Info	FINISH: Check if migration list file exists
2025-06-01 19:07:28	Info	START: Check connections
2025-06-01 19:07:30	Info	FINISH: Check connections
2025-06-01 19:07:30	Info	START: Read migration list
2025-06-01 19:07:30	Info	FINISH: Read migration list
2025-06-01 19:07:30	Info	Read IP mapping file
2025-06-01 19:07:30	Info	START: Fetch information from source panel
2025-06-01 19:07:33	Error	Failed to perform action: Fetch data from source cPanelCause: Error creating migration dump: Command execution failed on the source server 'cpanel' (37.187.252.107) with non-zero exit code.command: cd /root/plesk/plesk_migrator-231splxatkf6gzwzh5uf0b315eiwl8uq/pmm_agent; /usr/bin/perl createDump.pl --dump-domains=lebacchusdessucs.com --dump-clients=lebacchusdessucs --configuration-only --server -v 5 > dump.log 2>&1exit code: 2stdout: stderr: That is a critical error, migration was stopped.

 

[Sebahat.hadzhi]

Thank you for the update. What do you see when you list /usr/local/psa/var/modules/panel-migrator/sessions/ please? The error provided could result from a broad range of issues and it is difficult to point out what exactly is causing it without additional details.