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Plesk not accessable

W

WalterE

Guest
After updating my Plesk to 10.4.4 the Plesk Web-Page is not accessable. My other apache pages are well working. Tried to start it over ssh with from /etc/init.d/psa start but always it fails. Tried to reinstall plesk with autoinstaller but this didn´t solve the problem.

My web-pages are working well but the plesk-page not. Waht can i do to solve this problem?

Thank you very much

Walter Eder
 
Restart BIND

Try to restart your BIND service by.

Code: 
service named restart  or  /etc/init.d/named restart
All your domains are changed at the last upgrade, you need to reboot the named service.

Also could you reboot the sw-cp-server at latest option.
Code: 
service sw-cp-server restart  or  /etc/init.d/sw-cp-server restart

Command to totally reboot your system:
Code: 
reboot or shutdown -r now
 
Last edited by a moderator:
I didn´t have named in etc/init.d . My system is Debian 5. Started bind with ./etc/init.d/bind9 start but psa won´t start
 
To repair your installation, get bootstrapper.

Code: 
/usr/local/psa/bootstrapper/pp10.13.4-bootstrapper/bootstrapper.sh --repair
 
Last edited by a moderator:
Already tried this, but at the end i got the message that psa start is failed.
 
What sort of errors you have in /var/log/sw-cp-server/error_log ?
 
2011-11-23 20:12:06: (connections.c.299) SSL: 1 error:14094415:SSL routines:SSL3_READ_BYTES:sslv3 alert certificate expired
2011-11-23 20:12:06: (connections.c.299) SSL: 1 error:140940E5:SSL routines:SSL3_READ_BYTES:ssl handshake failure
2011-11-23 20:14:17: (log.c.135) server stopped
2011-11-23 20:17:03: (log.c.75) server started
2011-11-23 20:17:17: (log.c.135) server stopped
2011-11-23 20:17:18: (log.c.75) server started
Doing restart of Parallels Installer...
Doing restart of Parallels Installer...
Doing restart of Parallels Installer...
2011-11-23 20:27:24: (log.c.135) server stopped
2011-11-23 20:28:04: (log.c.75) server started
2011-11-23 20:29:06: (log.c.135) server stopped

Thats all in the file
 
WalterE said:
2011-11-23 20:12:06: (connections.c.299) SSL: 1 error:14094415:SSL routines:SSL3_READ_BYTES:sslv3 alert certificate expired
2011-11-23 20:12:06: (connections.c.299) SSL: 1 error:140940E5:SSL routines:SSL3_READ_BYTES:ssl handshake failure
2011-11-23 20:14:17: (log.c.135) server stopped
2011-11-23 20:17:03: (log.c.75) server started
2011-11-23 20:17:17: (log.c.135) server stopped
2011-11-23 20:17:18: (log.c.75) server started
Doing restart of Parallels Installer...
Doing restart of Parallels Installer...
Doing restart of Parallels Installer...
2011-11-23 20:27:24: (log.c.135) server stopped
2011-11-23 20:28:04: (log.c.75) server started
2011-11-23 20:29:06: (log.c.135) server stopped

Thats all in the file
Click to expand...

http://kb.parallels.com/en/8119
 
Why i should configure the Fireall if she isn´t active?
Is there a way to make a new install without the autoinstaller, because he do not solve the problem?

Tried step 1 for Linux and nothing changed, psa won´t start.

Watched again the error_log file and nothing changed since last poste, looks like that psa did not write anymore ito the log.
 
Last edited by a moderator:
Upgrade to 10.4.4

Hi,
this morning I have initiated upgrade from 10.3 to 10.4.4.
Unfortunately, I have received lot's of errors and Plesk Panel become inaccessible with following errors:

ERROR: Service_Agent_Exception
Unable to read components configuration from the service node: sh: /opt/psa/admin/bin/packagemng: Permission denied

0: Unix.php:340
Service_Node_Components_Unix->_syncProperties(NULL null, boolean false)
1: :
call_user_func_array(array, array)
2: Properties.php:142
Service_Node_Properties->sync(NULL null, boolean false)
3: Components.php:20
Service_Node_Components->sync()
4: Properties.php:31
Service_Node_Properties->__construct(object of type Db_Table_Row_ServiceNode)
5: ServiceNode.php:173
Db_Table_Row_ServiceNode->components()
6: ServiceNode.php:76
Db_Table_Row_ServiceNode->refreshProperties()
7: auth.php3:505


Restarting didn't work, but, after:
/usr/local/psa/bootstrapper/pp10.13.4-bootstrapper/bootstrapper.sh repair

everything back to normal, panel is accessible and working fine...Will check deeper, but, hope that this quick fix will help someone...

Just to mention, last few lines I have received after bootstrapper repair was:
Stopping psa...done
Starting psa...failed
Starting xinetd service...done
Starting bind9 service...done
Starting mysql service...done
Starting postgresql service...not installed
Starting psa-spamassassin service...done
Plesk: Starting Mail Server... already started
Starting psa...failed
Starting drwebd service...not installed

psa failed? but working :)


With regards,
Ivan Mandic
Serbia
 
Yeah! It has worked here! I can access my panel again! AND my Mail is working again! Thanks, thanks, thanks! :)
 
Starting psa-spamassassin service... done
Plesk: Starting Mail Server... already started
Starting psa... failed

Congratulations!
All stages of the upgrade were successful.
psa is now running on your system.
To complete the system configuration process, please proceed to URL:
https://xxx:8443/ or
https://xxx:8443/
Use 'admin' and '<YOUR ADMIN PASSWORD>' as login name and password.

Further, use the following commands to start and stop the system:
/etc/init.d/psa start and
/etc/init.d/psa stop respectively.

That are the last lines from output afert starting bootstrapper.sh repair

The result is, apache s off, after restarting psa page won´t work
 
New update:

Hosting service working without any problems (as far as I'm informed) but:

When I log into PLESK and try "Updates and Upgrades" the following message appears:

"Parallels Products Installer
Error: Unable to start Parallels Products Installer. The following error has occurred: Error running autoinstaller: You specified an unknown option."


And in error log I have:

2011-11-26T10:44:24+01:00 ERR (3): Unable to start Parallels Products Installer. The following error has occurred: Error running autoinstaller: You specified an unknown option.

/opt/psa/admin/bin/autoinstaller: unrecognized option '--branch'
ERROR: You specified an unknown option.


If I try manually:
/usr/local/psa/admin/sbin/autoinstaller --select-release-current --upgrade-installed-components

after 100 - 150 lines I'm getting:

DB file already exists. Let's check for upgrade
Restarting SWsoft control panels server...failed
Failed. Can not restart web server.
dpkg: error processing sw-sso (--configure):
subprocess installed post-installation script returned error exit status 1
configured to not write apport reports
Errors were encountered while processing:
sw-sso
E: Sub-process /usr/bin/dpkg returned an error code (1)
Synchronizing the Debian APT package index files...

ERROR: An error occurred on attempt to install packages.
Attention! Your software might be inoperable.
Please, contact product technical support.


Any ideas?
 
Another update:

After deleting /var/lib/sso/sso.db I have restarted server, then updated manually plesk with:

/usr/local/psa/admin/sbin/autoinstaller --select-release-current --upgrade-installed-components

and everything working great...No errors, update form plesk working fine...
 
After that same error:

Starting psa... failed
Starting xinetd service... done
Starting bind9 service... done
Starting mysql service... done
Starting postgresql service... not installed
Starting psa-spamassassin service... done
Plesk: Starting Mail Server... already started
Starting psa... failed
 
Made but apt-get says that sw-sso is the newest version.
Is there a way to go back to plesk 10.1 or some version between 10 and 10.4.4?

Thanks
 
WalterE said:
Made but apt-get says that sw-sso is the newest version.
Is there a way to go back to plesk 10.1 or some version between 10 and 10.4.4?

Thanks
Click to expand...

Plesk downgrade is impossible. Did you try to remove sso package and install it back with autoinstaller?
 
Now deleted sw-sso via apt-get aund made upgrade with autoinstaller but the problem is the same. What is very important, i didn´t get anny error in logs. Do you know where the errors are stored?
 
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