Resolved Plesk Onyx on Windows Server 2012 R2 failed

[Rexhep]

When I tried to install an update on 27 March 2017 it failed. Today got anther notification for an update, same issue, I cannot update.
Here is the log:

Installation started in background
Determining the packages that need to be installed.
Downloading file PANEL-WIN_17.0.17/dist-msi-Microsoft-2003-i386/plesk-locale-base-en-US_mu021.msi: completed.
Installing packages
Upgrading Plesk base locale...
MSI: Error! The specified account already exists.

Failed to install 'C:\ParallelsInstaller\parallels\PANEL-WIN_17.0.17\dist-msi-Microsoft-2003-i386\plesk-locale-base-en-US_mu021.msi': Fatal error during installation. (Error code 1603)
Error: The installation of the package 'plesk-locale-base-en-US' failed with code 1603. (upgrade: Upgrading Plesk base locale...)
Not all packages were installed.
Please contact product technical support.

 

[IgorG]

Most probably that MSI package of an already-installed component is not present on the server. Try to download it from plesk-locale-base-en-US_mu021.msi then put to 'C:\ParallelsInstaller\parallels\PANEL-WIN_17.0.17\dist-msi-Microsoft-2003-i386\ and re-run the upgrade with

"%plesk_bin%"\\ai.exe --console

 

[Rexhep]

Hi IgorG,
Thanks for quick response!
I followed your steps, it seems we have same error, here is the message:

Downloading file PANEL-WIN_17.0.17/dist-msi-Microsoft-2003-i386/plesk-locale-bas
e-en-US_mu021.msi: completed.
Installing packages
Upgrading Plesk base locale...
MSI: Error! The specified account already exists.

Failed to install 'C:\ParallelsInstaller\parallels\PANEL-WIN_17.0.17\dist-msi-Mi
crosoft-2003-i386\plesk-locale-base-en-US_mu021.msi': Fatal error during install
ation. (Error code 1603)

ERROR: The installation of the package 'plesk-locale-base-en-US' failed with cod
e 1603. (upgrade: Upgrading Plesk base locale...)
Not all packages were installed.
Please contact product technical support.

 

[IgorG]

In C:\ParallelsInstaller\autoinstaller3.log log file try to find something like:

[2017-01-24 14:10:41.961552] MSI (04): Property(S): SourcedirProduct = {AA541393-EA1C-4BA1-99D7-41CDE40110BF}
[2017-01-24 14:10:41.961552] MSI (04): === Logging stopped: 1/24/2017 14:10:41 ===
[2017-01-24 14:10:42.086562] Package action: InstallMsiPackage, package: plesk-locale-base-en-US_mu021, exec time: 88 sec. desc: file='C:\ParallelsInstaller\parallels\PANEL-WIN_17.0.17\dist-msi-Microsoft-2003-i386\plesk-locale-base-en-US_mu021.msi', command-line='REINSTALL=ALL REINSTALLMODE=vmscd ADDLOCAL=ALL ALLUSERS=1 ARPSYSTEMCOMPONENT=1 REBOOT=R AUTOINSTALLER=1'
[2017-01-24 14:10:42.086562] Failed to install 'C:\ParallelsInstaller\parallels\PANEL-WIN_17.0.17\dist-msi-Microsoft-2003-i386\plesk-locale-base-en-US_mu021.msi': Fatal error during installation. (Error code 1603)

red GUID will be different.

Remove corrupted package by using MsiExec.exe and the GUID mentioned in the error message:

MsiExec.exe /X{AA541393-EA1C-4BA1-99D7-41CDE40110BF} AUTOINSTALLER=1

and re-run update.

 

[Rexhep]

Hi IgorG,

Thank you for your support!
Problem solved