Question Plesk pre-upgrade check - Checking Components Before Updating

[weareimpulse]

Server operating system version

Ubuntu 24.04.4 LTS

Plesk version and microupdate number

Plesk Obsidian 18.0.78 Update #4 Web Host Edition

hi, my automatic updates for the PLESK version have stopped. When i went to update them manually, i'm getting this message:

Plesk pre-upgrade check

WARNING: Unable to connect to some Plesk ports. Please see /root/parallels/pool/PSA_18.0.79_19264/examiners/plesk_preupgrade_checker.log for details. Find the full list of the required open ports at https://support.plesk.com/hc/articles/12377821243159

Any advice, please? thanks!

 

[Sebahat.hadzhi]

Hi, @weareimpulse . Do you have custom ports configured for Plesk? Also, is the server in question behind a NAT? If possible, please attach the log file from the message root/parallels/pool/PSA_18.0.79_19264/examiners/plesk_preupgrade_checker.log for further review.