PleskUser3
New Pleskian
Backup
I have a problem with Scheduled backups, and this has been going on for a few months now. I have tried alot of suggestions that I have found on forums and such, many just haven't worked.
I would like to start by clarifying that I have updated the FTP details since the 8.4 installation, and I know that FTP works as if I run a manual backup to the FTP Repository through Plesk, it works fine everytime. This problem began after I upgraded from the default installation of 8.1.
I have around 10 domains that I am backing up. They are scheduled between 1am and 3.30am, and one backup occurs every 15 minutes. The server is set to only allow 1 backup to run at any time.
Yesterday morning, I woke up, and checked my local FTP site, and every backup had completed successfully at the time given (give or take 10 minutes). This morning I have woken up, and checked the local FTP site, and only 1 backup has completed.
I have the email option set on each backup, so that it will email me if there is a problem - no emails in my inbox from Plesk this morning - except this one just came through:
If i list the /var/lib/psa/dumps/tmp folder, I can see:
So the process is still sitting there, but what its doing is anyone's guess. I have also tail -20 the last 20 lines of the agent-runner.log file:
I have contacted my host about this, and they are baffled and every time I ask that they look into it or check something else, it takes them a few days to respond whilst they negotiate with Parallels. I just need this fixing - I have had to resort to creating a cron job that tar's up the httpdocs folder and FTPs it to me - this cron job I created has worked 100% every night over FTP - so again to reiterate, I think the FTP part is working fine!
I have a problem with Scheduled backups, and this has been going on for a few months now. I have tried alot of suggestions that I have found on forums and such, many just haven't worked.
I would like to start by clarifying that I have updated the FTP details since the 8.4 installation, and I know that FTP works as if I run a manual backup to the FTP Repository through Plesk, it works fine everytime. This problem began after I upgraded from the default installation of 8.1.
I have around 10 domains that I am backing up. They are scheduled between 1am and 3.30am, and one backup occurs every 15 minutes. The server is set to only allow 1 backup to run at any time.
Yesterday morning, I woke up, and checked my local FTP site, and every backup had completed successfully at the time given (give or take 10 minutes). This morning I have woken up, and checked the local FTP site, and only 1 backup has completed.
I have the email option set on each backup, so that it will email me if there is a problem - no emails in my inbox from Plesk this morning - except this one just came through:
Domain: mydomain.com
Plesk entry point: https://myplesk.installation:8443/
Following error is occured during scheduled backup process:
Unable to create UNIX socket /usr/local/psa/tmp/agent-runner.12121: Connection refused
If i list the /var/lib/psa/dumps/tmp folder, I can see:
So i know that it started the backup, but has got stuck on something. If I look at running processes on the unix box, I can see:drwxr-x--- 8 root psaadm 1024 Jul 5 01:26 2008-07-05-01.25.22.262844
7299 psaadm 15 0 22812 2116 1516 S 0 0.0 0:00.00 backupmng
7344 psaadm 18 0 22812 892 292 S 0 0.0 0:00.00 backupmng
7345 psaadm 15 0 77468 26m 5636 S 0 0.1 0:05.15 scheduled_backu
7419 root 16 0 73220 11m 1944 S 0 0.0 0:17.40 agent_runner
So the process is still sitting there, but what its doing is anyone's guess. I have also tail -20 the last 20 lines of the agent-runner.log file:
You'll notice that the time on these log file lines is the time now - so the backup is doing something, but what??[root@root tmp]# tail -20 2008-07-05-01.25.22.262844/agent-runner.log
<preparing></preparing>
</working>
</action-response>
2008-07-05 09:26:47,305 INFO Packet succesfully validated.
2008-07-05 09:26:50,307 INFO Incoming packet:
<?xml version='1.0' encoding='UTF-8'?>
<action>
<get-status/>
</action>
2008-07-05 09:26:50,308 INFO Packet succesfully validated.
2008-07-05 09:26:50,308 INFO Outgoing packet:
<?xml version="1.0" encoding="UTF-8"?><action-response>
<working>
<preparing></preparing>
</working>
</action-response>
2008-07-05 09:26:50,309 INFO Packet succesfully validated.
I have contacted my host about this, and they are baffled and every time I ask that they look into it or check something else, it takes them a few days to respond whilst they negotiate with Parallels. I just need this fixing - I have had to resort to creating a cron job that tar's up the httpdocs folder and FTPs it to me - this cron job I created has worked 100% every night over FTP - so again to reiterate, I think the FTP part is working fine!
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