Issue Plesk Subcription hacked- File Manager Missing and Database delete button Greyed out

[server velarudh]

Recently One of our subscription got infected and we immediately suspended that. But while trying to clean it , we noticed that file manager button is missing and also database delete option greyed out.






We have logged in through putty and found all permission are ok.
run many times plesk repair utility but still not resolved. run this command
plesk repair fs -y domain.com
Not solved

Any help will be very much appreciate.

 

[server velarudh]

Also when we are trying to test with ImmunifyAv it shows failed to scan.

 

[Bitpalast]

The database button is greyed out when the database was created by an installation from the app catalogue or Wordpress toolkit. In that case to remove the datatabase, first detach e.g. the Wordpress installation.

The file manager might be missing either for a similar reason or because the subscription was customized to not to show that feature.

 

[server velarudh]

I am not getting file manager from individual domain view -- but subscription view with all domain -- showing properly.

Thanks as per your suggestion removing wordpress toolkit installed site , automatically deletes the database too.
But please suggest how to can i get file manager in individual domain page.
Thanks in advance.