plesk upgrade is not working

[Binesh S]

I got error while plesk upgrade

File downloading PSA_11.0.9/plesk-11.0.9-cos5-x86_64.inf3: 11%..22%..31%..42%..53%..60%..70%..82%..90%..100% was finished.
ERROR: The root element is named incorrectly in the file /root/parallels/PSA_11.0.9/plesk-11.0.9-cos5-x86_64.inf3
Not all packages were installed.
Please, contact product support

then I followed the command


/usr/local/psa/admin/sbin/autoinstaller --select-release-current --upgrade-installed-components


the error still persist

 

[IgorG]

From which version you have tried upgrade?

 

[Binesh S]

plesk 9.5 for upgrade

plesk 9.5 to plesk 11.0.9 went to failed and I haver reinstall OS and works fine and restore plesk backup.

 

[alta]

Please make sure that you download the latest autoinstaller. If you upgrade from old Plesk version (for example, less than Plesk 9.5.4), please download the latest autoinstaller using link http://www.parallels.com/download/plesk/ and launch Plesk upgrade using it. For example:
# ./parallels_installer_v3.12.0_build120601.16_os_CentOS_5_i386