Issue Plesk WebPros survey (Mandatory?)

[Fede Marsell]

Server operating system version

CentOS 7.9

Plesk version and microupdate number

Plesk Obsidian 18.0.68 Update 2

Well, hope someone tell me How can block this banner. I can not close it (close button doesn not work). And If its possible, How can hide all type of unrequested ads (surveys include).

 

[AYamshanov]

@Fede Marsell,

We don't consider this survey advertising or promo; it's part of the product onboarding workflow (which is currently only enabled on a small number of servers).

There is currently no mechanism to disable the survey, but feel free to submit a feature request at https://features.plesk.com; I will also share your feedback with the team.

And If its possible, How can hide all type of unrequested ads (surveys include).

We have a documentation page describing how to disable promos, but as I said, the option does not affect the survey.

Just to double-check, you mentioned using "Plesk Obsidian 18.0.68 Update 2." Is this a valid statement?

 

[Fede Marsell]

Apparently, I should say thank you.

Since the survey was mandatory, I was forced to lie in every answer.

I hope all users who are forced to waste their time do the same.

 

[Tobias Sorensson]

i logged in to one server we have a windows server and was like what is this tries to exit etc but could not for the life of me get out so i had to randomly press stuff to get thrue..

what happens if a client logs in and this popup shows up for them?
this dont feel like a good way to get feedback.
even tho it is "feedback" it should not be mandotory it should be optional if admins want to submit feedback then they do it but i for onces of my customers dont want to do it.

if this gets poped up for a client then we will get hammerd with calls like "WTH is this ****" "why do we have to submit this stuff" "why do you want to collect this stuff about me" and all we can say "its plesk not us"

 

[DylanJ]

Totally agree that this is intrusive and unwelcome. I pay a lot of money for the product and expect to be able to use it without being forced to answer a survey. This is NOT "product onboarding workflow" as I have been using it for many years and we absolutely have the right to not have to answer a survey. If you want us to consider using other products or services then this is the right way to go about it.

I have just logged in to inspect high CPU usage, do you really think I want to be spending my time filling in a survey right now?

 

[adam123124315235252]

What incredible idiocy, you are invalidating your answers by making it mandatory and the annoyance of it is making me reconsider using Plesk at all.

If you want my feedback ****ing offer to pay me for it, I'm not your slave consultant

 

[Stefan-D]

You log in to Plesk to fix an urgent issue and have to tell your customer "sorry, i have to fill out this mandatory marketing survey".

How lost are you people?

 

[Tobias Sorensson]

@Fede Marsell,

We don't consider this survey advertising or promo; it's part of the product onboarding workflow (which is currently only enabled on a small number of servers).

There is currently no mechanism to disable the survey, but feel free to submit a feature request at https://features.plesk.com; I will also share your feedback with the team.


We have a documentation page describing how to disable promos, but as I said, the option does not affect the survey.

Just to double-check, you mentioned using "Plesk Obsidian 18.0.68 Update 2." Is this a valid statement?

i have tried to create a feature request but after i submit it, it dont show up. how will you get feedback if the userbase wants a feature or not?

we need a way to vote on a user submitted feature and not the "aproved" list that you guys have on https://features.plesk.com/

this feels more and more like you guys are locking users in.

 

[DylanJ]

i have tried to create a feature request but after i submit it, it dont show up. how will you get feedback if the userbase wants a feature or not?

we need a way to vote on a user submitted feature and not the "aproved" list that you guys have on https://features.plesk.com/

this feels more and more like you guys are locking users in.

I've done the same, I couldn't see that anyone else had submitted one.

I've given them "feedback" via the "other" options on the survey

 

[clubdrei.com_chris]

This is such a bad idea, please remove the survey

 

[Peter99]

I just disable it by a custom javascript function running on the browser console.
Didn't have time to do this, i cannot bill my clients for submitting a survey who i did not ask for

 

[Fede Marsell]

@AYamshanov

In this thread, you already have several honest opinions from many PLESK users. The sentiment is the same (it's intrusive and without consent). No one has requested this survey.

These practices, which are becoming increasingly common with PLESK, should stop.

 

[Sebahat.hadzhi]

@Tobias Sorensson , @DylanJ I would like to confirm that your feature requests are submitted and taken into account. I cannot yet provide any insights on the outcome, but the case is being internally discussed.