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Plesk won't start following 10.2 upgrade

Discussion in 'Plesk 10.x for Linux Issues, Fixes, How-To' started by trafficweb, Apr 8, 2011.

  1. trafficweb

    trafficweb Guest

    0
     
    Hi there.

    My system is...
    psa-10.2.0-cos5.build1011110331.10
    CentOS release 5.5

    Bit of a problem.

    Since upgrading to Plesk v10.2 I am no longer able to access the plesk control panel. The browser returns an "unable to connect" error and psa is reported as stopped.

    Reunning #service psa start returns:

    Starting psa... failed
    Starting xinetd service... done
    Starting named service... done
    Starting mysqld service... done
    Starting postgresql service... done
    Starting psa-spamassassin service... not installed
    Plesk: Starting Mail Server... already started
    Starting mail handlers tmpfs storage
    Starting psa... failed
    Starting drwebd service... failed


    The instalation log shows the following errors:

    WARNING!
    Some problems are found during cannot update db. Please rerun /usr/local/psa/admin/plib/scripts/db-update-plesk10.php manually

    and this, for each domain on the server

    Unable to apply plan changes to domain domain.co.uk. Error: The plan was not applied: The component __php_support was not installed, phosting__php_handler_type_not_supported, The component __perl_unix_support was not installed, The component __python_unix_support was not installed, The component fastcgi was not installed

    As far as I can tell, all sites and email accounts are still functioning.

    Any help would be appreciated.

    Cheers
     
  2. sergius

    sergius Golden Pleskian

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  3. trafficweb

    trafficweb Guest

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    Thanks for your reply.

    Could you please confirm that running the following will not affect any of the sites on the server?

    /usr/local/psa/admin/sbin/autoinstaller --install-system-only --select-release-latest
     
  4. SamuM

    SamuM Guest

    0
     
    Same problem here. I did /usr/local/psa/admin/sbin/autoinstaller --install-system-only --select-release-latest and autoinstaller --select-release-latest --upgrade-installed-components and psa doesn't start.

    centOS 5.5, upgrading from 10.1.1 to 10.2. I deleted proxy_ajp.conf in /etc/httpd/conf.d/ in order to at least web sites working..

    Help please!
     
  5. trafficweb

    trafficweb Guest

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    My request is now will Parallels support. I'll post here again if and when I have a solution
     
  6. JosueG

    JosueG New Pleskian

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    I am on the same situation. I have run /usr/local/psa/admin/sbin/autoinstaller but plesk does not start.
     
  7. CCHickman

    CCHickman Regular Pleskian

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    PSA 10.2, CentOS 5.5 64-Bit, AMD 1&1 Machine

    I successful upgraded. As I posted in the last reply, I had mysql db issues similar to this and ran the bootstrapper, then reinstalled.


    /usr/local/psa/bootstrapper/pp10.11.0-bootstrapper/bootstrapper.sh repair

    (or similar)
     
  8. trafficweb

    trafficweb Guest

    0
     
    Resolved

    My server is now fixed, thanks to Parallels support. The solution is below - hopefully it will help someone else...

    Thanks again to Andrey @ Parallels. Luckily, none of my sites were affected, but no control panel would eventually have been a big problem.
     
  9. Saschilys

    Saschilys Guest

    0
     
    I have the same problem.
    Can not connect to Plesk Panel.

    My ErrorLog (/var/log/sw-cp-server/error_log)

    My System: CentOS and Plesk 10.2

    Status:

    /usr/local/psa/bootstrapper/pp10.11.0-bootstrapper/bootstrapper.sh repair
    doesn´t help :-(

    When i start psa:

    If I want to connect via browser with Plesk, displays a white page

    If I followed the status of Plesk check again I get the following message

    Using the bootstrapper repair "appear the following messages:

    Here is the Log:
    http://www.gbpics4.me/plesk_10.2.0_installation.log


    Can someone help me?
     
  10. LaurentR2D2

    LaurentR2D2 Plesk Certified Professional Plesk Certified Professional

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    Hello,

    I've also add the problem with sw-sso on my Ubuntu server. I've remove the file /etc/sw-cp-server/applications.d/sso-cpserver.conf mentionned by trafficweb above, runned apt-get -f install to fix broken install of sw-sso, and now Plesk works fine.

    PS : I've talked to fast. An upgrade of the server has broken everything. Not only sw-sso is broken, but I can't connect to Plesk. I have this message when I try :

    No input file specified.

    PS 2 :

    it seems my problem comes from this :


    DB file already exists. Let's check for upgrade
    DB update failed (Downgrade is not supported (8 -> 7).). See log file for detailed output.

    I don't know what it means and I'm going to Google for it, but if anyone knows :)

    PS 3 :

    I've found this explanation :

    If these don't work, you can always edit /var/lib/sso/sso.db (it's a sqlite DB) and change the one entry in the "schema_version" table to "7".

    I've tried this after making a backup of sso.db, it failed. I've reversed to previous copy of the file, and now I get 404 errror when I try to reach Plesk

    I have this in the log file of sso :

    [2011-04-17T15:10:35Z][4305][DEBUG][Db.php(39) __call] query: select version from schema_version;
    [2011-04-17T15:10:35Z][4305][INFO][SchemaUtil.php(85) getOrigSchemaVersion] Current DB schema version is 8.
    [2011-04-17T15:10:35Z][4305][ERROR][DBMigrate.php(27) (main)] [end] DB schema update: exception caught at top level Downgrade is not supported (8 -> 7).
    [2011-04-17T15:10:36Z][4318][INFO][DBMigrate.php(21) (main)] [begin] DB migrate.
    [2011-04-17T15:10:36Z][4318][INFO][SchemaUtil.php(124) update] Required DB schema version is 7.
    [2011-04-17T15:10:36Z][4318][DEBUG][Db.php(26) __construct] Opening DB connection to sqlite:/var/lib/sso/sso.db (readable=true, writable=true)
    [2011-04-17T15:10:36Z][4318][DEBUG][Db.php(34) __construct] Opened DB connection to sqlite:/var/lib/sso/sso.db
    [2011-04-17T15:10:36Z][4318][DEBUG][Db.php(39) __call] query: select version from schema_version;
    [2011-04-17T15:10:36Z][4318][INFO][SchemaUtil.php(85) getOrigSchemaVersion] Current DB schema version is 8.
    [2011-04-17T15:10:36Z][4318][ERROR][DBMigrate.php(27) (main)] [end] DB schema update: exception caught at top level Downgrade is not supported (8 -> 7).
     
    Last edited: Apr 17, 2011
  11. David Harris

    David Harris Basic Pleskian

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  12. LaurentR2D2

    LaurentR2D2 Plesk Certified Professional Plesk Certified Professional

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  13. Saschilys

    Saschilys Guest

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    Last edited by a moderator: Apr 18, 2011
  14. David Harris

    David Harris Basic Pleskian

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    Your problem solved...

    You can leave a comment on that website page, maybe the chap might have a suggestion for you. Looks like he likes to solve things :)

    Try this command as well.

    /usr/local/psa/bin/sso --disable
     
    Last edited: Apr 19, 2011
  15. SebastianRyb

    SebastianRyb Guest

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  16. Saschilys

    Saschilys Guest

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    Ahhhh, thanks, thanks..
    it works!!!!
     
  17. David Harris

    David Harris Basic Pleskian

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    Sinan Polat

    Parallels should poach him from where he currently works, they might improve their software. Don't thank me btw :) Say thankyou over at that site. :) Dreading the next upgrade as usual.

    Just noticed the backup area in 10.2 is not working for me and am being emailed every 30 minutes or so to let me know, will have to post later. :)
     
    Last edited: Apr 19, 2011
  18. HooshyarD

    HooshyarD New Pleskian

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    It seems that parallel don't like to solve this problem and I opened the ticket after 3 days nobody answer me yet , I'm thinking about migration to Cpanel !!!
     
  19. MarioBCN

    MarioBCN Guest

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    This didn't work for me, still getting 404 error when trying to access the web panel, although the mentioned fix worked for bringing up the PSA service.

    Any other ideas?
     
  20. HooshyarD

    HooshyarD New Pleskian

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    PSA service start

    this solution solve my problem :

    There was two different versions of one SSO package.

    ======================

    # rpm -qf /etc/sw-cp-server/applications.d/00-sso-cpserver.conf
    sw-sso-2.6-11033111
    # rpm -qf /etc/sw-cp-server/applications.d/sso-cpserver.conf
    sw-sso-2.5-10121014

    ======================

    I have removed sw-sso-2.5-10121014:

    ======================
    # rpm -e sw-sso-2.5-10121014

    ======================

    After these actions psa service was successfully started.

    ======================

    # /etc/init.d/sw-cp-server start
     
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