• We value your experience with Plesk during 2024
    Plesk strives to perform even better in 2025. To help us improve further, please answer a few questions about your experience with Plesk Obsidian 2024.
    Please take this short survey:
    https://pt-research.typeform.com/to/AmZvSXkx
  • The Horde webmail has been deprecated. Its complete removal is scheduled for April 2025. For details and recommended actions, see the Feature and Deprecation Plan.
  • We’re working on enhancing the Monitoring feature in Plesk, and we could really use your expertise! If you’re open to sharing your experiences with server and website monitoring or providing feedback, we’d love to have a one-hour online meeting with you.

Plesk won't start following 10.2 upgrade

T

trafficweb

Guest
Hi there.

My system is...
psa-10.2.0-cos5.build1011110331.10
CentOS release 5.5

Bit of a problem.

Since upgrading to Plesk v10.2 I am no longer able to access the plesk control panel. The browser returns an "unable to connect" error and psa is reported as stopped.

Reunning #service psa start returns:

Starting psa... failed
Starting xinetd service... done
Starting named service... done
Starting mysqld service... done
Starting postgresql service... done
Starting psa-spamassassin service... not installed
Plesk: Starting Mail Server... already started
Starting mail handlers tmpfs storage
Starting psa... failed
Starting drwebd service... failed


The instalation log shows the following errors:

WARNING!
Some problems are found during cannot update db. Please rerun /usr/local/psa/admin/plib/scripts/db-update-plesk10.php manually

and this, for each domain on the server

Unable to apply plan changes to domain domain.co.uk. Error: The plan was not applied: The component __php_support was not installed, phosting__php_handler_type_not_supported, The component __perl_unix_support was not installed, The component __python_unix_support was not installed, The component fastcgi was not installed

As far as I can tell, all sites and email accounts are still functioning.

Any help would be appreciated.

Cheers
 
Thanks for your reply.

Could you please confirm that running the following will not affect any of the sites on the server?

/usr/local/psa/admin/sbin/autoinstaller --install-system-only --select-release-latest
 
Same problem here. I did /usr/local/psa/admin/sbin/autoinstaller --install-system-only --select-release-latest and autoinstaller --select-release-latest --upgrade-installed-components and psa doesn't start.

centOS 5.5, upgrading from 10.1.1 to 10.2. I deleted proxy_ajp.conf in /etc/httpd/conf.d/ in order to at least web sites working..

Help please!
 
My request is now will Parallels support. I'll post here again if and when I have a solution
 
I am on the same situation. I have run /usr/local/psa/admin/sbin/autoinstaller but plesk does not start.
 
PSA 10.2, CentOS 5.5 64-Bit, AMD 1&1 Machine

I successful upgraded. As I posted in the last reply, I had mysql db issues similar to this and ran the bootstrapper, then reinstalled.


/usr/local/psa/bootstrapper/pp10.11.0-bootstrapper/bootstrapper.sh repair

(or similar)
 
Resolved

My server is now fixed, thanks to Parallels support. The solution is below - hopefully it will help someone else...

There was two different versions of one SSO package.

======================

# rpm -qf /etc/sw-cp-server/applications.d/00-sso-cpserver.conf
sw-sso-2.6-11033111
# rpm -qf /etc/sw-cp-server/applications.d/sso-cpserver.conf
sw-sso-2.5-10121014

======================

I have removed sw-sso-2.5-10121014:

======================
# rpm -e sw-sso-2.5-10121014

======================

After these actions psa service was successfully started.

======================

# /etc/init.d/sw-cp-server start
Click to expand...

Thanks again to Andrey @ Parallels. Luckily, none of my sites were affected, but no control panel would eventually have been a big problem.
 
I have the same problem.
Can not connect to Plesk Panel.

My ErrorLog (/var/log/sw-cp-server/error_log)

2011-04-17 10:57:29: (log.c.75) server started
2011-04-17 10:57:49: (connections.c.299) SSL: 1 error:1407609C:SSL routines:SSL23_GET_CLIENT_HELLO:http request
2011-04-17 11:11:00: (log.c.75) server started
2011-04-17 11:11:10: (log.c.135) server stopped
2011-04-17 11:11:10: (log.c.75) server started
2011-04-17 11:11:28: (connections.c.299) SSL: 1 error:1407609C:SSL routines:SSL23_GET_CLIENT_HELLO:http request
2011-04-17 11:14:55: (log.c.75) server started
2011-04-17 11:18:03: (log.c.75) server started
2011-04-17 11:31:43: (log.c.75) server started
2011-04-17 11:35:45: (log.c.75) server started
2011-04-17 11:37:39: (log.c.75) server started
2011-04-17 11:38:26: (log.c.75) server started
2011-04-17 11:45:12: (log.c.75) server started
2011-04-17 12:04:18: (log.c.75) server started
2011-04-17 12:09:57: (log.c.75) server started
2011-04-17 12:53:14: (log.c.135) server stopped
2011-04-17 13:02:52: (log.c.75) server started
2011-04-17 13:03:00: (connections.c.299) SSL: 1 error:1407609C:SSL routines:SSL23_GET_CLIENT_HELLO:http request
2011-04-17 13:03:56: (log.c.75) server started
Click to expand...

My System: CentOS and Plesk 10.2

Status:

[root@nsxxxxxx ~]# /etc/init.d/psa status
psa dead but subsys locked
Click to expand...

/usr/local/psa/bootstrapper/pp10.11.0-bootstrapper/bootstrapper.sh repair
doesn´t help :-(

When i start psa:

[root@nsxxxxxx ~]# /etc/init.d/psa start
Starting psa... done
Starting xinetd service... done
Starting named service... done
Starting mysqld service... done
Starting postgresql service... failed
Starting psa-spamassassin service... done
Plesk: Starting Mail Server... already started
Starting mail handlers tmpfs storage
Starting psa... done

[root@nsxxxxxx ~]# /etc/init.d/psa status
sw-cp-serverd (pid 20859) is running...
Click to expand...

If I want to connect via browser with Plesk, displays a white page

If I followed the status of Plesk check again I get the following message

[root@nsxxxxxx ~]# /etc/init.d/psa status
psa dead but subsys locked
Click to expand...

Using the bootstrapper repair "appear the following messages:

All stages of the upgrade were successful.
psa is now running on your system.
To complete the system configuration process, please proceed to URL:
xxxxxxxxxxxxxxxxxxxxx or
xxxxxxxxxxxxxxxxxxxxx
Use 'admin' and '<YOUR ADMIN PASSWORD>' as login name and password.

Further, use the following commands to start and stop the system:
/etc/init.d/psa start and
/etc/init.d/psa stop respectively.

*****************************************************************************
* *
* WARNING: Some problems occured during upgrade. You need to *
* check log file *
* /tmp/plesk_10.2.0_installation.log *
* to fix these problems. *
* *
*****************************************************************************
Click to expand...

Here is the Log:
http://www.gbpics4.me/plesk_10.2.0_installation.log


Can someone help me?
 
Hello,

I've also add the problem with sw-sso on my Ubuntu server. I've remove the file /etc/sw-cp-server/applications.d/sso-cpserver.conf mentionned by trafficweb above, runned apt-get -f install to fix broken install of sw-sso, and now Plesk works fine.

PS : I've talked to fast. An upgrade of the server has broken everything. Not only sw-sso is broken, but I can't connect to Plesk. I have this message when I try :

No input file specified.

PS 2 :

it seems my problem comes from this :


DB file already exists. Let's check for upgrade
DB update failed (Downgrade is not supported (8 -> 7).). See log file for detailed output.

I don't know what it means and I'm going to Google for it, but if anyone knows :)

PS 3 :

I've found this explanation :

If these don't work, you can always edit /var/lib/sso/sso.db (it's a sqlite DB) and change the one entry in the "schema_version" table to "7".

I've tried this after making a backup of sso.db, it failed. I've reversed to previous copy of the file, and now I get 404 errror when I try to reach Plesk

I have this in the log file of sso :

[2011-04-17T15:10:35Z][4305][DEBUG][Db.php(39) __call] query: select version from schema_version;
[2011-04-17T15:10:35Z][4305][INFO][SchemaUtil.php(85) getOrigSchemaVersion] Current DB schema version is 8.
[2011-04-17T15:10:35Z][4305][ERROR][DBMigrate.php(27) (main)] [end] DB schema update: exception caught at top level Downgrade is not supported (8 -> 7).
[2011-04-17T15:10:36Z][4318][INFO][DBMigrate.php(21) (main)] [begin] DB migrate.
[2011-04-17T15:10:36Z][4318][INFO][SchemaUtil.php(124) update] Required DB schema version is 7.
[2011-04-17T15:10:36Z][4318][DEBUG][Db.php(26) __construct] Opening DB connection to sqlite:/var/lib/sso/sso.db (readable=true, writable=true)
[2011-04-17T15:10:36Z][4318][DEBUG][Db.php(34) __construct] Opened DB connection to sqlite:/var/lib/sso/sso.db
[2011-04-17T15:10:36Z][4318][DEBUG][Db.php(39) __call] query: select version from schema_version;
[2011-04-17T15:10:36Z][4318][INFO][SchemaUtil.php(85) getOrigSchemaVersion] Current DB schema version is 8.
[2011-04-17T15:10:36Z][4318][ERROR][DBMigrate.php(27) (main)] [end] DB schema update: exception caught at top level Downgrade is not supported (8 -> 7).
 
Last edited:
Your problem solved...

Saschilys said:
Okay, PSA starts, but I still can not connect, by the browser
Click to expand...

You can leave a comment on that website page, maybe the chap might have a suggestion for you. Looks like he likes to solve things :)

Try this command as well.

/usr/local/psa/bin/sso --disable
 
Last edited:
David Harris said:
You can leave a comment on that website page, maybe the chap might have a suggestion for you. Looks like he likes to solve things :)

Try this command as well.

/usr/local/psa/bin/sso --disable
Click to expand...

Ahhhh, thanks, thanks..
it works!!!!
 
Sinan Polat

Parallels should poach him from where he currently works, they might improve their software. Don't thank me btw :) Say thankyou over at that site. :) Dreading the next upgrade as usual.

Just noticed the backup area in 10.2 is not working for me and am being emailed every 30 minutes or so to let me know, will have to post later. :)
 
Last edited:
It seems that parallel don't like to solve this problem and I opened the ticket after 3 days nobody answer me yet , I'm thinking about migration to Cpanel !!!
 
This didn't work for me, still getting 404 error when trying to access the web panel, although the mentioned fix worked for bringing up the PSA service.

Any other ideas?
 
PSA service start

this solution solve my problem :

There was two different versions of one SSO package.

======================

# rpm -qf /etc/sw-cp-server/applications.d/00-sso-cpserver.conf
sw-sso-2.6-11033111
# rpm -qf /etc/sw-cp-server/applications.d/sso-cpserver.conf
sw-sso-2.5-10121014

======================

I have removed sw-sso-2.5-10121014:

======================
# rpm -e sw-sso-2.5-10121014

======================

After these actions psa service was successfully started.

======================

# /etc/init.d/sw-cp-server start
 
You must log in or register to reply here.

Similar threads

J
Resolved Can't login at Plesk admin panel (Plesk Onyx 17.0.17)
Replies
6
Views
10K
JVG
J
D
Resolved After enabling MSMTP: sw-service unable to start
Replies
2
Views
1K
dbitsch
D
GDuck24
Issue 18.0.59 (Update #2) failing to update to 18.0.60
Replies
5
Views
1K
VNick
V
A
Issue Problems with fail2ban
Replies
1
Views
736
Kaspar@Plesk
Kaspar@Plesk
C
Issue Plesk Installation Failed
Replies
1
Views
1K
Peter Debik
P
Back
Top