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Resolved [PPPM-6039] Problem with Plesk Onyx Restore

Nilton Santos

Basic Pleskian
Hello everyone,

I have a problem with Plesk Onyx Restore.

My backup file have 24 GB and the follow error is showed when I try restore one database:


Detalhes da Tarefa de restauração 24/03/2017 10:42
Error:
Unable to import file as dump: pmm-ras failed (Error code = 1): STDOUT: Transport error: 0 byes were read but 18446744048344515844 expected STDERR:

I foud the solution:
Unable to restore backup if it contains subscription whose user-data archive exceeds 2Gb

But my Plesk Onix is already updated and the link to file pmm-ras is broked.

Everyone help please.
 
I have the exact same problem. We are running Plesk Onyx v17.0.17_build1700161028.14 os_CentOS 6 (6.8).
The backup file is 25.7 GB and we got These error!

Unable to import file as dump: pmm-ras failed (Error code = 1): STDOUT: Transport error: 0 byes were read but 18446744052211620616 expected STDERR:

Please help!!
 
As possible workaround, you can download the archive from FTP and untar it to DUMP_D
Also as far as I know this issue was completely fixed in Plesk Onyx 17.5.
 
I have the exact same problem. We are running Plesk Onyx v17.0.17_build1700161028.14 os_CentOS 6 (6.8).
The backup file is 25.7 GB and we got These error!

Unable to import file as dump: pmm-ras failed (Error code = 1): STDOUT: Transport error: 0 byes were read but 18446744052211620616 expected STDERR:

Please help!!

Could you post the certain Plesk Onyx version? It is shown by the command 'plesk version'.
 
Product version: Plesk Onyx 17.0.17
Build date: 2016/11/17 16:00
OS version: CentOS 6.8
Revision: ab6766191d3ba26e7b21255ab007fc7fc56d84c6
Architecture: 64-bit
Wrapper version: 1.2
 
Product version: Plesk Onyx 17.0.17
Build date: 2016/11/17 16:00
OS version: CentOS 6.8
Revision: ab6766191d3ba26e7b21255ab007fc7fc56d84c6
Architecture: 64-bit
Wrapper version: 1.2

You need to install the latest Plesk Onyx updates by the command 'plesk installer install-panel-updates'.
 
Hello

I update to Onyx 17.5 on CentOS 7, but I have the same error, see bellow:

Error:
Unable to import file as dump: pmm-ras failed (Error code = 1): STDOUT: Transport error: 0 byes were read but 18446744048113228548 expected STDERR:


I have many cliente with big backup files and I need this solved.

I will create multivolume backup with 2000MB to try work around the problem.
 
Hello

I update to Onyx 17.5 on CentOS 7, but I have the same error, see bellow:

Error:
Unable to import file as dump: pmm-ras failed (Error code = 1): STDOUT: Transport error: 0 byes were read but 18446744048113228548 expected STDERR:


I have many cliente with big backup files and I need this solved.

I will create multivolume backup with 2000MB to try work around the problem.

Could you post the certain Plesk Onyx version? It is shown by the command 'plesk version'.
 
Hello DenisG

See bellow:

Product version: Plesk Onyx 17.5.3 Update #1
Update date: 2017/04/04 17:41
Build date: 2017/03/17 16:00
OS version: CentOS 7.3.1611
Revision: 55d1b49a272f44666e1920eca8b6e4da449a38cd
Architecture: 64-bit
Wrapper version: 1.2
 
Issue resolved

26 April 2017

Plesk Onyx 17.5.3 Update 4

A subscription could not be restored from backup archives on an FTP repository if the backup contained one or more files larger than 8 GB. (PPPM-6039)

Tanks
 
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