Resolved [PPPM-6039] Problem with Plesk Onyx Restore

[Nilton Santos]

Hello everyone,

I have a problem with Plesk Onyx Restore.

My backup file have 24 GB and the follow error is showed when I try restore one database:


Detalhes da Tarefa de restauração 24/03/2017 10:42
Error:
Unable to import file as dump: pmm-ras failed (Error code = 1): STDOUT: Transport error: 0 byes were read but 18446744048344515844 expected STDERR:

I foud the solution:
Unable to restore backup if it contains subscription whose user-data archive exceeds 2Gb

But my Plesk Onix is already updated and the link to file pmm-ras is broked.

Everyone help please.

 

[André Auerswald]

I have the exact same problem. We are running Plesk Onyx v17.0.17_build1700161028.14 os_CentOS 6 (6.8).
The backup file is 25.7 GB and we got These error!

Unable to import file as dump: pmm-ras failed (Error code = 1): STDOUT: Transport error: 0 byes were read but 18446744052211620616 expected STDERR:

Please help!!

 

[IgorG]

As possible workaround, you can download the archive from FTP and untar it to DUMP_D
Also as far as I know this issue was completely fixed in Plesk Onyx 17.5.

 

[André Auerswald]

As possible workaround, you can download the archive from FTP and untar it to DUMP_D
Also as far as I know this issue was completely fixed in Plesk Onyx 17.5.

Thanks! Do you have a link?

 

[IgorG]

Thanks! Do you have a link?

Link to what? Have you seen announcement about Plesk Onyx 17.5 release?

 

[DenisG]

I have the exact same problem. We are running Plesk Onyx v17.0.17_build1700161028.14 os_CentOS 6 (6.8).
The backup file is 25.7 GB and we got These error!

Unable to import file as dump: pmm-ras failed (Error code = 1): STDOUT: Transport error: 0 byes were read but 18446744052211620616 expected STDERR:

Please help!!

Could you post the certain Plesk Onyx version? It is shown by the command 'plesk version'.

 

[André Auerswald]

Product version: Plesk Onyx 17.0.17
Build date: 2016/11/17 16:00
OS version: CentOS 6.8
Revision: ab6766191d3ba26e7b21255ab007fc7fc56d84c6
Architecture: 64-bit
Wrapper version: 1.2

 

[DenisG]

Product version: Plesk Onyx 17.0.17
Build date: 2016/11/17 16:00
OS version: CentOS 6.8
Revision: ab6766191d3ba26e7b21255ab007fc7fc56d84c6
Architecture: 64-bit
Wrapper version: 1.2

You need to install the latest Plesk Onyx updates by the command 'plesk installer install-panel-updates'.

 

[Nilton Santos]

Hello,

Tank you for all informations.

 

[Nilton Santos]

Hello

I update to Onyx 17.5 on CentOS 7, but I have the same error, see bellow:

Error:
Unable to import file as dump: pmm-ras failed (Error code = 1): STDOUT: Transport error: 0 byes were read but 18446744048113228548 expected STDERR:

I have many cliente with big backup files and I need this solved.

I will create multivolume backup with 2000MB to try work around the problem.

 

[DenisG]

Hello

I update to Onyx 17.5 on CentOS 7, but I have the same error, see bellow:

Error:
Unable to import file as dump: pmm-ras failed (Error code = 1): STDOUT: Transport error: 0 byes were read but 18446744048113228548 expected STDERR:

I have many cliente with big backup files and I need this solved.

I will create multivolume backup with 2000MB to try work around the problem.

Could you post the certain Plesk Onyx version? It is shown by the command 'plesk version'.

 

[Nilton Santos]

Hello DenisG

See bellow:

Product version: Plesk Onyx 17.5.3 Update #1
Update date: 2017/04/04 17:41
Build date: 2017/03/17 16:00
OS version: CentOS 7.3.1611
Revision: 55d1b49a272f44666e1920eca8b6e4da449a38cd
Architecture: 64-bit
Wrapper version: 1.2

 

[DenisG]

I have created the issue PPPM-6039

 

[Nilton Santos]

Hello DenisG

How can I see the plesk issues list?

 

[IgorG]

Hello DenisG

How can I see the plesk issues list?

In Plesk Onyx ChangeLog.

 

[Nilton Santos]

Issue resolved

26 April 2017
Plesk Onyx 17.5.3 Update 4

A subscription could not be restored from backup archives on an FTP repository if the backup contained one or more files larger than 8 GB. (PPPM-6039)

Tanks