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Problem with FTP after upgrating to 10.3

Discussion in 'Plesk 10.x for Windows Issues, Fixes, How-To' started by Planck, Jul 13, 2011.

  1. Planck

    Planck Guest

    0
     
    Greetings,

    Since i upgraded to 10.3 i have trouble loging in to FTP for newly created domains.
    I get the following error:

    Thanks
    Alex
     
  2. JTRipper

    JTRipper Regular Pleskian

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    Try to reset the password of this newly created FTP users (even with the same same one), maybe it helps till you find the solution.
     
  3. Planck

    Planck Guest

    0
     
    Already tried, no luck.
     
  4. PavelV

    PavelV Plesk for Windows Staff Member

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    Have you tried to launch:
    cd %plesk_bin%
    ftpmng.exe --reconfigure-all

    ?
     
  5. Planck

    Planck Guest

    0
     
    I tried:


    and then reconfigured the hosting settings.

    I still get the same error:


     
  6. PavelV

    PavelV Plesk for Windows Staff Member

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    Please check the following location:
    C:\inetpub\vhosts\Servers\4123\localuser\

    where 4123 is ID of FTP server, and will be different for your instance, of course. You can lookup id of your server in IIS manager.

    In this folder there must be symlink folder with name of FTP account created. Please check if it exists or not.
     
  7. Planck

    Planck Guest

    0
     
    Yes, it does exist.

    In my case that directory is at:

    D:\Inetpub\vhosts\Servers\5\localuser\prparkett-rouss
     
  8. Planck

    Planck Guest

    0
     
    Hello,

    What should I do?
    Please advise!

    Thanks
    Alex
     
  9. PavelV

    PavelV Plesk for Windows Staff Member

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  10. pseconds

    pseconds Guest

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    I am having the exact same problem, among many others. but this is urent as it's been 9 days since FTP has worked. Tried the kb 549 which had zero success:
    "%plesk_bin%\ftpmng.exe" --remove-all
    "%plesk_bin%\ftpmng.exe" --reconfigure-all

    The KB article also says "Plesk , domains, mark problem domain, Click on Check permissions" - I don't see anything that looks like that in plesk 10.

    Any help is appreciated.
     
  11. PavelV

    PavelV Plesk for Windows Staff Member

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    guys, if you have support ticket with provided credentials to access to the server, please send ticket id to me, I would like to investigate this on your server directly in order to provide solution.
     
  12. Planck

    Planck Guest

    0
     
    I followed the kb and fixed the issue for me.
     
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