Problems upgrading plesk 9.5.3 to 10.0.0

[MarkusF]

Hello,

i have an vServer by Strato with ubuntuu 8.04 and Plesk 9.5.3.
I have tried to upgrade to version 10.0.0 or 10.0.1

I always become the following error messages:

The following product versions are available:

1. [*] Parallels Plesk Panel
2. (*) Parallels Plesk Panel 10.0.1
3. ( ) Parallels Plesk Panel 10.0.0
4. ( ) Parallels Plesk Panel 9.5.3 (currently installed)

5. [ ] Parallels Small Business Panel

6. [ ] Sitebuilder

N) Go to the next page; P) Go to the previous page; Q) Cancel installing
To select a version, type the respective number;
Select an action [N]:

You have the product version Parallels Plesk Panel 9.5.3 installed.
Do you want to upgrade it?

Y) Yes; N) No
Type Y for yes, or N for No: Y
File downloading PSA_10.0.1/plesk-10.0.1-ubt8.04-i386.inf3: ERROR: Failed to download the package http://autoinstall.plesk.com/PSA_10.0.1/plesk-10.0.1-ubt8.04-i386.inf3:
The requested URL returned error: 403
Not all packages were installed.
Please try installing packages again later.
Please resolve this issue and try installing the packages again.
If you cannot resolve the issue on your own, contact product technical support for assistance.

What´s wrong?


Greetings
kantiran

 

[IgorG]

Make sure that hostname autoinstall.plesk.com is accessible and resolvable from your server.
URL http://autoinstall.plesk.com/PSA_10.0.1/plesk-10.0.1-ubt8.04-i386.inf3 is correct.

 

[MarkusF]

It ist resolvable:

host autoinstall.plesk.com
autoinstall.plesk.com is an alias for ne.edgecastcdn.net.
ne.edgecastcdn.net has address 93.184.221.133

There must be an other solution.


kantiran

 

[IgorG]

Try to check that you can download this file from this server with

# wget http://autoinstall.plesk.com/PSA_10.0.1/plesk-10.0.1-ubt8.04-i386.inf3

 

[stefanos]

same here. I get 403 permission errors for the 10.0xx directorires
e.g I can see the directory http://autoinstall.plesk.com/PSA_9.5.3/ but http://autoinstall.plesk.com/PSA_10.0.1/ gives a perimission denied.

autoinstall.plesk.com resolves to 93.184.221.133

 

[lhwparis]

same here. I get 403 permission errors for the 10.0xx directorires
e.g I can see the directory http://autoinstall.plesk.com/PSA_9.5.3/ but http://autoinstall.plesk.com/PSA_10.0.1/ gives a perimission denied.

autoinstall.plesk.com resolves to 93.184.221.133

me too! 403 forbidden

 

[saatchi]

It's for me, too:

File downloading PSA_10.0.1/plesk-10.0.1-cos5-x86_64.inf3:
ERROR: Failed to download the package http://autoinstall.plesk.com/PSA_10.0.1/plesk-10.0.1-cos5-x86_64.inf3:
The requested URL returned error: 403
Not all packages were installed.
Please try installing packages again later.
Please resolve this issue and try installing the packages again.
If you cannot resolve the issue on your own, contact product technical support for assistance.

 

[stefanos]

it just got fixed!

 

[saatchi]

I try it again and it pass this error. But some lines after this:

File downloading PSA_10.0.1/dist-rpm-CentOS-5-x86_64/base/plesk-l10n-10.9.0-cos5.build109101028.16.noarch.rpm:
ERROR: Failed to download the package http://autoinstall.plesk.com/PSA_10...10n-10.9.0-cos5.build109101028.16.noarch.rpm:
Couldn't resolve host 'autoinstall.plesk.com'
Not all packages were installed.
Please try installing packages again later.
Please resolve this issue and try installing the packages again.
If you cannot resolve the issue on your own, contact product technical support for assistance.

I check this : host autoinstall.plesk.com and it's ok:

[root@localhost ~]# host autoinstall.plesk.com
autoinstall.plesk.com is an alias for ne.edgecastcdn.net.
ne.edgecastcdn.net has address 72.21.81.63

 

[fheuser]

same here

It looks like the autoinstall.plesk.com deny requests from the Strato network:

We have 4 rootserver hosted by Strato: everyone gets a 403
Two other server hosted by Hetzner and OVH can download the file.

Since we do not rent the Plesk Panel from Strato and have purchased it directly from Parallels, I hope this issue will resolve quickly...

 

[lhwparis]

perhaps strato is blocking this URL to prevent his customers to update to Plesk10 before their infrastructure is ready? do you have talkted to strato for this problem?

i think a mechanismn for hosters to prevent showing noew plesk major versions in updater would be a great feature for plesk. too many hosters arent ready now for plesk10 on their virtual servers but customers see plesk10 in the updater and do an update

 

[fheuser]

If I use Plesk from Strato ok, but I've purchased Plesk directly from Parallels...