Issue Repair Kit - Server Error 401 Authorization Required

[squaladesign]

Server operating system version

Debian 10

Plesk version and microupdate number

Version 18.0.54 Update #3

Hi, I have a Plesk error and the page has a button to click that goes to Repair Kit.
However, I don't think I can use it because it says that the username and password are not an admin, but of course, I'm an admin. I'm using the root password given by Plesk when i installed it.



Which username and password is looking for?

 

[Peter Debik]

This dialog box does not look like it is coming from Plesk.

Did you recently install a software on the operating system level? It may have broken components.

I suggest contacting Plesk support, allowing them to access your server through SSH so that they can check it and likely fix it directly on your server:
To sign-in to support please go to https://support.plesk.com

If you experience login issues, please see this KB article:
https://support.plesk.com/hc/en-us/...rt-plesk-com-and-password-reset-does-not-work

If you bought your license from a reseller, your reseller should provide support for you. If the reseller does not provide support, here is an alternative:
https://support.plesk.com/hc/en-us/articles/12388090147095-How-to-get-support-directly-from-Plesk-

 

[squaladesign]

This dialog box does not look like it is coming from Plesk.

Did you recently install a software on the operating system level? It may have broken components.

I suggest contacting Plesk support, allowing them to access your server through SSH so that they can check it and likely fix it directly on your server:
To sign-in to support please go to https://support.plesk.com

If you experience login issues, please see this KB article:
https://support.plesk.com/hc/en-us/...rt-plesk-com-and-password-reset-does-not-work

If you bought your license from a reseller, your reseller should provide support for you. If the reseller does not provide support, here is an alternative:
https://support.plesk.com/hc/en-us/articles/12388090147095-How-to-get-support-directly-from-Plesk-

Sorry for the late reply Peter, No I didn't install anything.
Plesk was installed by OVH when they gave me the VPS I purchased.
I just received a root access and I'm using that to access Plesk.
OVH doesn't give me any support
I have no idea what to do.

 

[Peter Debik]

Did you read my above post?