Service Plan eternal synchronization

[Pere DavidP]

I created one service plan and two complements. I assigned the service plans to te subscribers and then I wanted to change the configuration of my service plan.

When I accept the changes, Plesk shows "Syncronizing..." near the service plans, but it never ends, so I can change anything from these plans.

Wat's going wrong?

 

[abdi]

Are the respective subscriptions UN-Locked? You know you need to unlock them before they can be synced! How to Lock here: https://help.blacknight.com/entries...ubscription-With-Its-Service-Plan-In-Plesk-11

 

[Pere DavidP]

Hi Abdi Joseph.

Thank you for your answer.

One of my subscriptions were locked. I have unlocked it, but the service plans are still syncronizing.

 

[abdi]

http://kb.parallels.com/en/3965

If the parent service plan has composite resources (both TBA and old), synchronization may take several hours to finish (see approximate completion times in the table below).

Number of Subscriptions Approximate Time (Hrs)
500 0.3
17000 3 - 3.5

Note: After the synchronization is finished, check several subscriptions to see whether it succeeded:
1. In subscription properties: click Synchronize; the message All subscription resources are in sync with plan signifies success.
2. In BM.log: search for UpgradeToCurrentPlanVersion method invocation and check its result below.

 

[Pere DavidP]

Thank you for your answer.

I have only 52 subscriptions and I have been waiting for three days. I have also restart the server once and the plans are still syncronizing.

 

[abdi]

Plesk shows "Syncronizing..."

I tried to reproduce this but have failed..May I request you to look at the plesk logs if there any warnings that could give you a clue if there any problems in the background you are not aware of ..

The log is at

Error log

tail -f /var/log/sw-cp-server/error_log

Panel log

tail -f /usr/local/psa/admin/logs/panel.log