Resolved Service Plesk Premium Antivirus not running

[othmaqsa]

Server operating system version

Ubuntu 20.04.4 LTS

Plesk version and microupdate number

18.0.45

Hello,

I just noticed that the service Plesk Premium Antivirus is not running. When i try to start the service manually, this error occur:

Unable to start service: Unable to manage service by drwebmng ('start', 'drweb'): /opt/psa/admin/bin/drwebmng[130371]: Unable to start drweb antivirus daemon

I also note that this morning, I have received this email:

/etc/cron.daily/drweb-update:
ERROR: Dr.Web Updater: failed to download files !
run-parts: /etc/cron.daily/drweb-update exited with return code 105

Any idea how to solve this issue ?

Thank you in advance.

 

[othmaqsa]

Hello,

I tried to apply the solution mentionned in this link: https://support.plesk.com/hc/en-us/...lesk-Premium-Antivirus-Dr-Web-on-Plesk-server

But the same problem occur.

 

[Maarten]

Have you seen this thread?

Resolved - Error Update Drweb

Hi to all, I have a VPS on Contabo hosting and use plesk 17.8.11 . Today I received via mail an error related the drweb update: /etc/cron.daily/drweb-update: ERROR: Dr.Web Updater: failed to download files ! run-parts: /etc/cron.daily/drweb-update exited with return code 109 Please, how can I...

talk.plesk.com

 

[othmaqsa]

Hello maartenv,

Thank you for your message.

The problem has been solved.

 

[othmaqsa]

Hello maartenv,

Is it normal that I have 2 processes running with the name: drwebd.real ?