• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Resolved Update Onyx 17.8.11

CharisM

New Pleskian
Hi There,

i am having trouble updating plesk via GUI or via ssh. The update process stopps with:

--
Retrieving information about the installed license key...
Launching component and product checkers...
Downloading file PSA_17.8.11/examiners/disk_space_check.sh: 0%
Downloading file PSA_17.8.11/examiners/disk_space_check.sh: 100% was finished.
Downloading file PSA_17.8.11/examiners/panel_preupgrade_checker.php: 0%
Downloading file PSA_17.8.11/examiners/panel_preupgrade_checker.php: 100% was finished.
Downloading file PSA_17.8.11/examiners/php_launcher.sh: 0%
Downloading file PSA_17.8.11/examiners/php_launcher.sh: 100% was finished.
Checking whether the package dependencies are resolved.
E: Version '17.8.11-ubuntu18.04.build1708190409.21' for 'pp17.8.11-bootstrapper' was not found
E: Version '17.8.11-ubuntu18.04.build1708190409.21' for 'psa-locale-base-en-us' was not found
E: Version '1:8.5.1-ubuntu18.04.19041014' for 'psa-kav8' was not found
E: Version '17.8.11-ubuntu18.04.build1708190416.19' for 'psa-mail-driver-common' was not found
---X--- `apt-get` output ---------------------
Reading package lists...
Building dependency tree...
Reading state information...

---------------------- `apt-get` output ---X---
Collecting error details into the log file...

ERROR: Installation will not continue

The apg-get failed with the following message:
Reading package lists...
Building dependency tree...
Reading state information...

Not all packages were installed.
Please contact product technical support.
exit status 1
--

Any suggestions? And, in which log files does plesk output more information?

Many thanks,
c--
 
Last edited:
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