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Resolved Update Onyx 17.8.11

CharisM

New Pleskian
Hi There,

i am having trouble updating plesk via GUI or via ssh. The update process stopps with:

--
Retrieving information about the installed license key...
Launching component and product checkers...
Downloading file PSA_17.8.11/examiners/disk_space_check.sh: 0%
Downloading file PSA_17.8.11/examiners/disk_space_check.sh: 100% was finished.
Downloading file PSA_17.8.11/examiners/panel_preupgrade_checker.php: 0%
Downloading file PSA_17.8.11/examiners/panel_preupgrade_checker.php: 100% was finished.
Downloading file PSA_17.8.11/examiners/php_launcher.sh: 0%
Downloading file PSA_17.8.11/examiners/php_launcher.sh: 100% was finished.
Checking whether the package dependencies are resolved.
E: Version '17.8.11-ubuntu18.04.build1708190409.21' for 'pp17.8.11-bootstrapper' was not found
E: Version '17.8.11-ubuntu18.04.build1708190409.21' for 'psa-locale-base-en-us' was not found
E: Version '1:8.5.1-ubuntu18.04.19041014' for 'psa-kav8' was not found
E: Version '17.8.11-ubuntu18.04.build1708190416.19' for 'psa-mail-driver-common' was not found
---X--- `apt-get` output ---------------------
Reading package lists...
Building dependency tree...
Reading state information...

---------------------- `apt-get` output ---X---
Collecting error details into the log file...

ERROR: Installation will not continue

The apg-get failed with the following message:
Reading package lists...
Building dependency tree...
Reading state information...

Not all packages were installed.
Please contact product technical support.
exit status 1
--

Any suggestions? And, in which log files does plesk output more information?

Many thanks,
c--
 
Last edited:
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