"Update" page blank after latest 9.5.4 microupdate

[Barely Awake]

When I click on "Updates" from the control panel, a screen pops up and eventually times out. The update screen never popped up before the microupdate, it always opened in the same browser.

Parallels Plesk Panel version 9.5.4
Operating system Linux 2.6.18-194.3.1.el5PAE
CPU GenuineIntel, Intel(R) Xeon(R)CPU X3450 @ 2.67GHz

These are at the end of a "ps -efH":
root 6127 1 0 10:33 ? 00:00:01 /usr/local/psa/admin/bin/autoinstaller --service-mode --enable-xml-output --ssl-ce
root 6128 6127 0 10:33 ? 00:00:00 /usr/local/psa/admin/bin/autoinstaller --service-mode --enable-xml-output --ssl-

if I kill them and restart plesk,it doesn't help.

This is the log sent to my email (notice the failed checksum lines):


Parallels Products Installer 3.6.0 (built on 2010-04-13 11:15 svn rev. 290858) started at (timezone EST) Fri Aug 5 14:32:32 2011
Command line arguments: /usr/local/psa/admin/bin/autoinstaller --enable-xml-output --source-type=plesk --target=/root/psa --select-release-id=PLESK_9_5_4 --notify-email=xxxxxx --install-component=base

Try to find rcfile...
Autoinstaller found rcfile at /root/.autoinstallerrc
Checking hostname is sucessfull.
Opsys detected as: os_vendor=CentOS os_name=Linux version=5.5 arch=i686 environment=~empty
Final opsys (with overriding) is: os_vendor=CentOS os_name=Linux version=5.5 arch=i686 environment=~empty
File downloading products.inf3: 100% was finished.
File downloading plesk.inf3: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading ppsmbe.inf3: 18%..31%..41%..51%..62%..72%..82%..93%..100% was finished.
File downloading sitebuilder.inf3: 10%..22%..35%..48%..61%..74%..100% was finished.
File downloading sso.inf3: 24%..51%..64%..78%..91%..100% was finished.
File downloading setemplates.inf3: 19%..44%..69%..100% was finished.
File downloading pp-sitebuilder.inf3: 15%..33%..51%..60%..77%..86%..95%..100% was finished.
File downloading billing.inf3: 12%..25%..32%..46%..53%..66%..73%..80%..94%..100% was finished.
repository: Get brief packages info for all sources
Checking for installed packages...
File downloading PSA_9.5.4/plesk-9.5.4-cos5-i386.inf3: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PSA_9.5.4/plesk-patches-9.5.4-cos5-i386.inf3: 23%..36%..48%..61%..74%..87%..100% was finished.
Use additional source: http://yum.theplanet.com/5/os/i386/
File downloading repodata/repomd.xml: 100% was finished.
repository: Get brief packages info for all sources
File downloading repodata/primary.xml.gz: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
Detecting installed product components.
Component plesk/base: mode up2date, installed=1310104822, available=1310104822
Component plesk/base have no older version, so keyupdate not needed
Component plesk/psa-autoinstaller: mode up2date, installed=1271132386, available=1271132386
Component plesk/postgresql: mode up2date, installed=1301505863, available=1301505863
Component plesk/vault: mode install, installed=0, available=1291852587
Component plesk/ppwse: mode install, installed=0, available=1291852561
Component plesk/api: mode up2date, installed=1309410597, available=1309410597
Component plesk/pmm-ded: mode up2date, installed=1309410606, available=1309410606
Component plesk/sb-publish: mode install, installed=0, available=1179887960
Component plesk/sbm: mode install, installed=0, available=1310104291
Component plesk/cf-support: mode install, installed=0, available=1291852576
Component plesk/miva: mode install, installed=0, available=1291852579
Component plesk/billing: mode install, installed=0, available=1245902780
Component plesk/mod-bw: mode install, installed=0, available=1194490362
Component plesk/asp: mode install, installed=0, available=1223517992
Component plesk/java: mode install, installed=0, available=1291852493
Component plesk/mod_python: mode up2date, installed=1168104591, available=1168104591
Component plesk/ruby: mode install, installed=0, available=1291852577
Component plesk/php5: mode up2date, installed=1291852600, available=1291852600
Component plesk/php53: mode install, installed=0, available=1310104821
Component plesk/qmail: mode up2date, installed=1309410591, available=1309410591
Component plesk/postfix: mode install, installed=0, available=1309410591
Component plesk/psa-firewall: mode up2date, installed=1291852492, available=1291852492
Component plesk/psa-vpn: mode install, installed=0, available=1291852541
Component plesk/psa-fileserver: mode install, installed=0, available=1301522829
Component plesk/sshterm: mode install, installed=0, available=1228112978
Component plesk/watchdog: mode up2date, installed=1291852565, available=1291852565
Component plesk/cs-gs: mode install, installed=0, available=1291852490
Component plesk/battlefield: mode install, installed=0, available=1291852553
Component plesk/bf2: mode install, installed=0, available=1291852575
Component plesk/mailman: mode up2date, installed=1301517315, available=1301517315
Component plesk/drweb: mode up2date, installed=1291852464, available=1291852464
Component plesk/spamassassin: mode up2date, installed=1291852496, available=1291852496
Component plesk/kav: mode install, installed=0, available=1291852584
Component plesk/kav8: mode install, installed=0, available=1309410545
Component plesk/backup-ded: mode up2date, installed=1309410602, available=1309410602
Component plesk/atis: mode install, installed=0, available=1233647552
Component plesk/de-DE-locale: mode upgrade, installed=1279175238, available=1288603419
Component plesk/ja-JP-locale: mode upgrade, installed=1279175390, available=1288603711
Component plesk/es-ES-locale: mode up2date, installed=1288603503, available=1288603503
Component plesk/ru-RU-locale: mode up2date, installed=1288603786, available=1288603786
Component plesk/fr-FR-locale: mode upgrade, installed=1279175331, available=1288603575
Component plesk/it-IT-locale: mode upgrade, installed=1279175362, available=1288603645
Component plesk/zh-CN-locale: mode upgrade, installed=1279175445, available=1288603852
Component plesk/zh-TW-locale: mode upgrade, installed=1279175471, available=1288603920
Component plesk/nl-NL-locale: mode install, installed=0, available=1288603988
Component plesk/horde: mode install, installed=0, available=1291852551
Component plesk/atmail: mode install, installed=0, available=1291852459

<split due to being over the forum limit of 10000 characters>

 

[Barely Awake]

KeyUpdateChecker::doCheck: no components for check key update
repository: Get full packages info for all sources
Retrieving information about the installed packages...
read cache file
File downloading repodata/filelists.xml.gz: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PSA_9.5.4/dist-rpm-CentOS-5-i386/build-9.5.4-cos5-i386.hdr.gz: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PSA_9.5.4/update-rpm-CentOS-5-i386/update-9.5.4-cos5-i386.hdr.gz: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PSA_9.5.4/thirdparty-rpm-CentOS-5-i386/thirdparty-9.5.4-cos5-i386.hdr.gz: 11%..20%..31%..40%..52%..61%..70%..82%..91%..100% was finished.
Determining the packages that need to be installed.
skip package 'plesk-base-9.5.4-cos5.build95101209.05.i586' from component base - there is same or newer version of this package is installed (in system plesk-base-9.5.4-cos5.build95101209.05.i586)
skip package 'plesk-skins-9.5.4-0.295542.noarch' from component base - there is same or newer version of this package is installed (in system plesk-skins-9.5.4-0.295542.noarch)
skip package 'psa-9.5.4-cos5.build95101209.05.i586' from component base - there is same or newer version of this package is installed (in system psa-9.5.4-cos5.build95101209.05.i586)
skip package 'psa-api-9.5.4-cos5.build95110630.11.noarch' from component base - there is same or newer version of this package is installed (in system psa-api-9.5.4-cos5.build95110630.11.noarch)
skip package 'psa-awstats-configurator-1.0.0-cos5.build95101209.05.noarch' from component base - there is same or newer version of this package is installed (in system psa-awstats-configurator-1.0.0-cos5.build95101209.05.noarch)
skip package 'psa-fcgi-2.4.0-2.i386' from component base - there is same or newer version of this package is installed (in system psa-fcgi-2.4.0-2.i386)
skip package 'psa-hotfix1-9.5.4-9.5.4-cos5.build95110630.11.i586' from component base - there is same or newer version of this package is installed (in system psa-hotfix1-9.5.4-9.5.4-cos5.build95110630.11.i586)
skip package 'psa-libpam-plesk-9.5.4-cos5.build95101209.05.i586' from component base - there is same or newer version of this package is installed (in system psa-libpam-plesk-9.5.4-cos5.build95101209.05.i586)
skip package 'psa-locale-base-en-US-9.5.4-2010110211.noarch' from component base - there is same or newer version of this package is installed (in system psa-locale-base-en-US-9.5.4-2010110211.noarch)a
skip package 'psa-logrotate-3.7-cos5.build95101209.05.i586' from component base - there is same or newer version of this package is installed (in system psa-logrotate-3.7-cos5.build95101209.05.i586)
skip package 'psa-mod-fcgid-configurator-1.0-13.i386' from component base - there is same or newer version of this package is installed (in system psa-mod-fcgid-configurator-1.0-13.i386)
skip package 'psa-mod_fcgid-1.10-3.i386' from component base - there is same or newer version of this package is installed (in system psa-mod_fcgid-1.10-3.i386)
skip package 'psa-proftpd-1.3.2e-cos5.build95101209.05.i586' from component base - there is same or newer version of this package is installed (in system psa-proftpd-1.3.2e-cos5.build95101209.05.i586)
skip package 'psa-proftpd-xinetd-1.3.2e-cos5.build95101209.05.i586' from component base - there is same or newer version of this package is installed (in system psa-proftpd-xinetd-1.3.2e-cos5.build95101209.05.i586)
skip package 'psa-pylibplesk-9.5.4-cos5.build95101209.05.i586' from component base - there is same or newer version of this package is installed (in system psa-pylibplesk-9.5.4-cos5.build95101209.05.i586)
skip package 'psa-selinux-9.5.4-cos5.build95101209.05.noarch' from component base - there is same or newer version of this package is installed (in system psa-selinux-9.5.4-cos5.build95101209.05.noarch)
skip package 'psa-triggers-9.5.4-cos5.build95110708.13.noarch' from component base - there is same or newer version of this package is installed (in system psa-triggers-9.5.4-cos5.build95110708.13.noarch)
skip package 'psa-updates-9.5.4-cos5.build95110630.11.noarch' from component base - there is same or newer version of this package is installed (in system psa-updates-9.5.4-cos5.build95110630.11.noarch)
Installing patches...
File downloading PSA_9.5.4/microupdates/MU3/common/pack-sysstats: was skipped because of md5 checksum match.
File downloading PSA_9.5.4/microupdates/MU1/common/send-report: was skipped because of md5 checksum match.
File downloading PSA_9.5.4/microupdates/MU1/common/stats-graph.php: was skipped because of md5 checksum match.
File downloading PSA_9.5.4/microupdates/MU4/dist-rpm-CentOS-5-i386/launchpad: was skipped because of md5 checksum match.
File downloading PSA_9.5.4/microupdates/MU5/dist-rpm-CentOS-5-i386/websrvmng: was skipped because of md5 checksum match.
File downloading PSA_9.5.4/microupdates/MU5/dist-rpm-CentOS-5-i386/qmail-smtpd: was skipped because of md5 checksum match.
File downloading PSA_9.5.4/microupdates/MU6/common/AgentDNS.php: was skipped because of md5 checksum match.
File downloading PSA_9.5.4/microupdates/MU6/common/common_func.php3: was skipped because of md5 checksum match.
File downloading PSA_9.5.4/microupdates/MU6/common/class.NavigationForm.php: was skipped because of md5 checksum match.
File downloading PSA_9.5.4/microupdates/MU7/dist-rpm-CentOS-5-i386/cuMail.php: was skipped because of md5 checksum match.
File downloading PSA_9.5.4/microupdates/MU8/dist-rpm-CentOS-5-i386/packagemng: was skipped because of md5 checksum match.
File downloading PSA_9.5.4/microupdates/MU9/dist-rpm-CentOS-5-i386/autoinstaller: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PSA_9.5.4/microupdates/MU10/common/class.PhDomain.php: 10%..21%..32%..40%..51%..62%..73%..80%..92%..100% was finished.
File downloading PSA_9.5.4/microupdates/MU10/common/class.DomainReport.php: 10%..21%..32%..43%..50%..61%..72%..83%..90%..100% was finished.
File downloading PSA_9.5.4/microupdates/MU10/common/client.ipaddress.properties.php: 22%..52%..81%..100% was finished.
File downloading PSA_9.5.4/microupdates/MU10/common/class.PHostingManager.php: 11%..22%..30%..40%..50%..60%..71%..81%..91%..100% was finished.
File downloading PSA_9.5.4/microupdates/MU10/common/web_users.php3: 100% was finished.
File downloading PSA_9.5.4/microupdates/MU10/common/server.autoinstaller.php: 14%..32%..50%..68%..86%..100% was finished.
File downloading PSA_9.5.4/microupdates/MU10/dist-rpm-CentOS-5-i386/libspf2.so.2.1.0: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PSA_9.5.4/microupdates/MU10/dist-rpm-CentOS-5-i386/spfd_static: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PSA_9.5.4/microupdates/MU10/dist-rpm-CentOS-5-i386/spf_example_static: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PSA_9.5.4/microupdates/MU10/dist-rpm-CentOS-5-i386/spfquery_static: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PSA_9.5.4/microupdates/MU10/dist-rpm-CentOS-5-i386/spftest_static: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.


How do I get my update screen to work again. Do I have to submit a trouble ticket? Thanks.

 

[Barely Awake]

Nevermind...............................................................................................................................................

<fixed>

 

[DominikG]

Hi,

can you tell me your Solution because i got the same problem here on two systems.

Update page running into timeout.
But the Process is running.

The horde Webmailer does strange things too if you want to navigate through the menu.
Sometimes the the browser wants to download the php files like (message.php) instead of showing the message or the attachment.

thx

Dominik

 

[DominikG]

For all who have the same Problem.

Don't know why but plesk update 9.5.4 changes the Udpate Page to the Port 8447.

https://xxx.xxx.xxx.xxx:8443/plesk/server/autoinstaller
https://xxx.xxx.xxx.xxx:8447

The problem was the firewall configuration. We opend the port TCP 8447 and now the Update/Upgrade Page will be showed normally in new window.

Hope this will help you.

The Problem with Horde does already exist and i will open a new Thread for this.