Issue User switching between Subscriptions

[Nina]

Hello!

A user we host is experiencing a problem where when they log into Plesk as the admin, if the click on any of the Subscriptions, it then logs them in as the Subscription owner. When they go back to admin, it switches them back to the admin login.

Our team can't replicate this using the same login credentials and we've gone through cache clearing, multiple browsers, without any success.

Would anyone have any ideas on what may be causing this/what we can offer them as a fix, or even ever encountered this before?

 

[Bitpalast]

Has that user access to the "Interface Management" option and has he set that to "Power User View" instead of "Hosting Provider View"?

 

[Nina]

Has that user access to the "Interface Management" option and has he set that to "Power User View" instead of "Hosting Provider View"?

I just checked this now and it's currently set to 'Service Provider View'