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TITLE: Session Idle Time increase has no effect PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE: Plesk Onyx Version 17.8.11 Update #15 Ubuntu 16.04 x86_64 PROBLEM DESCRIPTION: The configured session timeout value (Tools&Settings > Security > Session Idle Time) is not honored. When reloading or...

I'm getting email notifications from the Let's Encrypt extension because certain domains could not be secured with LE certificates: Could not issue/renew Let's Encrypt certificates Could not secure domains of MyName Here (login admin) with Let's Encrypt certificates. Please log in to Plesk and...

Can SPF validation by postfix be disabled when receiving mails from a specific server, for a specific email account, or an entire domain of receiving accounts? My problem is that Germany's largest ISP spoofs the sender address when they forward emails. When someone sends a mail from a domain w/...

Hello, I'm currently exploring Plesk's mail capabilities. I searched for an option to add a "sender address" to individual email accounts of a domain, but couldn't find any. To my surprise, I was able to add a sender address of an existing mail account on the same domain in Outlook, using the...

Hi, When I try to create an email handle containing umlauts, Plesk shows this error: The specified email address is not valid. You need to specify a valid email address like [email protected]. Why is that? I thought ever since IDN, umlauts and special characters should be supported...

Hey there, I'm missing an option in Service Plans (Hosting Plans, Reseller Plans) to configure Backup Manager Settings. It would be awesome if we could set default values or permissions to have a unified backup strategy. In particular, I'd like to see an option for Scheduled Backup settings in...

Is it possible to switch from "release" to "stable", or from "testing" to "release" tiers? I imagine this would only work when the "more stable" aka older release versions are greater than the currently installed one. For example Plesk 17.5.3 (currently "release" tier) can only be upgraded to...

After installing the Health Monitoring module/extension, it only shows a blank page, no data. I can up/download config files, revert to default and detect hardware changes, but below those 4 buttons is just nothing. I wasn't able to find any related error messages in panel.log. Re-Installing...

I'm running Plesk 17.5 on Ubuntu 16.04, from my panel.log: [2017-08-02 08:08:58] ERR [panel] Get dump 'backup_info_1707312309.xml': In pmmcli.log: [2017-08-02 08:08:58.588|32549] DEBUG: --> <pmmcli.PmmRasExecAction object at 0x7fd90294e250> [2017-08-02 08:08:58.588|32549] INFO: parameters...

Hey, When using phpMyAdmin through plesk, I get session timeouts (need to re-login to plesk) after some 5-10 minutes. I've set Plesk sessions to last 30 minutes, phpMyAdmin sessions are set to 2 hours. Both I and my colleague log into plesk using different accounts, but both are admin accounts...

I've upgraded our Plesk to 17.8 Onyx, and now customers can't send Mails through Postfix SMTP. Log: postfix/smtpd[17394]: connect from unknown[X.X.X.X] postfix/smtpd[17394]: warning: connect to Milter service inet:127.0.0.1:12768: Connection refused postfix/smtpd[17394]: NOQUEUE: milter-reject...

I want to set up a 12.5.30 server for testing, but the installer won't let me chose to install anything prior to 17 (Onyx). I downloaded the latest autoinstaller (md5 970c6481aaf5d67591136722118ba0de) and ran it with --all-versions from cli as root (fresh Ubuntu 16.04.2), but this will only...

I've got a problem with my Plesk installation, the extensions installer won't work, both when uploading a zip and installing through the catalog browser in Plesk itself. After clicking install, the page just loads and will eventually fail with 504 Gateway Time-out. Product version: 12.5.30...

Hey everyone, I experience weird behavior on the domains of 1 customer I have in my Plesk Panel. Generally, sites take a tad long to load. >5 Seconds for a Wordpress index. But occasionally, ony 500 Server Error is returned. The Apache error log contains this: [warn] mod_fcgid: read data...