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I just got back from vacation and now getting email errors from plesk about "Unable to update PLSK.000....". It says to try doing it manually. So I did that. It says on that page: Export in previous version is blocking for the license I've been "practicing" upgrades to the latest (have...

As of 11:20pm last night, something changed/updated and now can't access the control panel. All I see is the screen: ERROR: Class 'Modules_HeavyMetalSkin_SkinsManager' not found (ContentInclude.php:17) Search for related Knowledge Base articles I haven't found anything in the KB. In the...

plesk version 12.5.30 I usually don't make many changes to a stable running system. But yesterday a client's email account was hacked and hundreds of thousands of emails were sent out. Took forever to clean it up. Yesterday I enabled "outgoing mail limits" to test how that was going to work...

I've been testing/practicing doing a 12.0 to 12.5 upgrade using plesk-migration. I've worked out most of the warnings/errors (some will be fixed after the migration like missing SSL certs). The process takes almost 24hrs so far (I haven't had a totally successful run yet). Of course, I can't...

When performing the migration check, I get the following: |- info: Courier-IMAP is not installed on the destination server. | Please install Courier-IMAP by using Plesk Installer. I was thinking that the system would migrate from Courier to Dovecot. Is that not the case? If the old system is...

So I'm working through testing of migrating my plesk 12.0 install to 12.5.30. In the check it mentions I'm missing the "frontpage" apache module. I have more than a dozen FrontPage sites that need to be migrated. What do I do to make the migration work (at least for the frontpage portion of the...

In order to get multiple PHP versions, I need to upgrade my CentOS 5 to CentOS 6. I have plesk 12.0.18 and want to go to the latest 12.5.30. So should I upgrade in place on the CentOS 5 server, then do a transfer/migration, or should I just install a fresh 12.5.30 on the CentOS 6 container...

I'm using plesk with PBAS to provision subscriptions. I have it set to allow all users all applications in their permissions. However, on all the subscriptions, under the "General" -> "Customize" -> "Applications" tab, it always has the checkbox: "Provide only applications that I select"...

I should have started a new thread to begin with... I need to be able to access email passwords in plain text (not encrypted). I'm running with updates so as to not force encryption, which I'm told is a one-way deal. I'm going to have to go to new hardware soon, as I'm finding the hardware...

I just upgraded to 12.x from 11.5, and now the messages to the mailman lists on the server are being rejected for headers being over 32K. I finally saw this when joining the list myself to see why so many recipient servers are rejecting the mail. I see many instances of these: Received-Spf...

I upgraded PBAS, which seemed to fix the IP issue, but it now won't allow the creation of a Website. When I set the hosting type to Website hosting, I fill in a username/password (and it selected a dedicated IP), I get an error: Error: Failed to copy files storage to destination path. stderr...

I've had the help desk software since plesk 9.5. I'm on 11.5.30 now and I get customers entering tickets, but I don't see where to access them in the admin panel. Where did they go? How do I update/respond to them and update the tickets?

I'm getting daily emails about problems with domains. It shows the Disk & Traffic usage/limits, which none are at/over limits. I go to the domains in the CP, but don't see any problems. I did find a domain not listed in the email that was over disk quota, but that was the only over usage...

I have Plesk 11.5.30 in a container. I've added several IP's to the container and am trying to get Plesk to see them. I went into Tools -> IP Addresses and asked it to re-read the IP addresses and get the error: Internal error: Incorrect format of RTM_GETADDR request response Message...

I have Plesk 11.5.30 installed which uses Horde/IMP version 5.1.5. I have some users in the Czech Republic and it appears the translation is wrong and garbled. I had them try AtMail and it displays the messages properly. But they've been using Horde for years and it worked fine prior to the...

In my Tools & Settings -> Application Vault -> Installed Apps I have 115 items total. My Apps also has 115 items total. When I go into a subscription -> Applications, whether I choose Features Applications or All Available Applications, all I get is "Your search did not match any apps...

I have a user that imported their site from sitebuilder 4.5 to web presence builder 11.5. The site looked fine with the old sitebuilder, but I suggested they migrate to the new system for better support and functionality. They have a horizontal row of 7 images (flags) which used to display...

Hi, I've recently had dozens of sites hacked and malware inserted. But what was strange was all the files changed were still owned by the proper owners. I did find a file that didn't belong named "index.htm" that had the following contents: filemng: Error occured during /bin/cat...

Since I would like to update Plesk to version 10, I've moved Sitebuilder 4.5 to another VPS (since current users WANT the current sitebuilder and don't want to update their sites). Its been working, but recently found that some users had issues with modules and I found I forgot to use the...

Is there a way to make the phone, state and zip code required fields?