• Please be aware: Kaspersky Anti-Virus has been deprecated
    With the upgrade to Plesk Obsidian 18.0.64, "Kaspersky Anti-Virus for Servers" will be automatically removed from the servers it is installed on. We recommend that you migrate to Sophos Anti-Virus for Servers.
  • The Horde webmail has been deprecated. Its complete removal is scheduled for April 2025. For details and recommended actions, see the Feature and Deprecation Plan.
  • We’re working on enhancing the Monitoring feature in Plesk, and we could really use your expertise! If you’re open to sharing your experiences with server and website monitoring or providing feedback, we’d love to have a one-hour online meeting with you.

autoinstaller

  1. Kulturmensch

    Issue Autoinstaller failed

    Checking the protocols I found as recent error: "Autoinstaller exited with error: The product 'plesk' is not installed yet." and also the error: "Unable to get information about updates for current release". Any proposal thow to get rid of this error? By the way, Plesk is installed and works.
  2. M

    Issue Product prep-install for BASE failed

    Hi, I am running a fresh install sh <(curl https://autoinstall.plesk.com/plesk-installer || wget -O - https://autoinstall.plesk.com/plesk-installer) on Ubuntu 20.04 Server Minimal Installation got stuck on Then I tried to run the install script again with sh <(curl...
  3. V

    Issue Plesk panel says update available, CLI says server already has the latest version

    Currently running Plesk Obsidian 18.0.27.1, I noticed Plesk panel mentioning the newer 18.0.28, which I found to be released on June 23, 2020. However, if I try to update Plesk using plesk installer update plesk or plesk installer install-panel-updates, the installer says: You already have the...
  4. W

    Resolved Plesk autoinstaller fails on git update

    I received two emails from the Plesk autoinstaller this morning, from two different systems with identical problems. They are both running Obsidian 18.0.20 update #2 under ‪Ubuntu 18.04.3 LTS‬. The log (attached) says the autoinstaller failed to update git. A notification when I log into Plesk...
  5. A

    Issue Autoinstaller unexpected exception

    For the last couple of days the update process does not work anymore I get the following error in the panel: Execution failed. Command: autoinstaller Arguments: Array ( [0] => --service-mode [1] => --enable-xml-output [2] => --ssl-cert [3] => /usr/local/psa/admin/conf/httpsd.pem [4] => --branch...
  6. Rene van Lieshout

    Resolved rsync.autoinstall.plesk.com mirrorctl

    Hi, When using mirrorctl I get an '@ERROR: failed to open lock file'. Could somebody check the logs? :) ./mirrorctl show-all-releases Trying to get 'products.inf3' from 'rsync://rsync.autoinstall.plesk.com/autoinstall'... @ERROR: failed to open lock file rsync error: error starting...
  7. Maggew.com

    Question Customized app auto-provision WordPress theme / plugins

    Can you please point me into the right direction? How do I control which theme / plugins are auto-installed and activated when the provision extension is being used for a hosting service? Thanks!
  8. wmgilligan27

    Resolved Couldn't resolve host 'autoinstall.plesk.com'

    Yesterday I realized our server was not forwarding emails. Turned out we were missing sendmail.postfix ... which was there previously... Today I logged int to the admin and got this message: Failed to update Plesk. To solve this problem, you can send the update log to Odin support. View the...
  9. D

    Resolved Error with update Plesk 12.0.18

    I having hard time with plesk update I don`t really know what should I do in order to solve the issue , the previous update I had a problem with third-party powerstack repository which I already disabled from the system , hope someone can advice please OS: CentOS 6.2 (Final) Plesk version...
  10. Ã

    autoinstaller was hung at gpg-pubkey process.

    I run "plesk repair all" but not response, so I use autoinstaller, but hung when it process checking gpg-pubkey. How can I fix this? # /usr/local/psa/admin/bin/autoinstaller --select-product-id plesk --select-release-current --reinstall-patch --install-component base ~~~...
  11. K

    plesk 12 autoinstaller, Ubuntu 14.04, missing packages

    The problem: ./parallels_installer_Ubuntu_14.04_x86_64 --no-daemon --source-type network --source http://autoinstall.plesk.com/ --target /tmp/plesk --select-product-id plesk --select-release-id PLESK_12_0_18 --installation-type typical [...] E: Can't find a source to download version...
  12. G

    Plesk Auto-Updater fails when using NAS for Plesk Backups

    I have a NAS mount which I use for my Plesk backups - this works fine for user and admin scheduled Plesk backups, but whenever the Plesk Auto-installer runs it attempts to CHOWN the MySQL preupgrade backup and fails with a permissions error: chown: changing ownership of...
  13. W

    autoinstaller error plesk 11.0.9

    Hi, I am getting following error when try to install the microupdates or try to upgarde to 11.5 ------- # /usr/local/psa/admin/sbin/autoinstaller ERROR: Unable to download the MD5 sum for the new Parallels Installer binary. Not all packages were installed. Please, contact product technical...
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