• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • We are looking for U.S.-based freelancer or agency working with SEO or WordPress for a quick 30-min interviews to gather feedback on XOVI, a successful German SEO tool we’re looking to launch in the U.S.
    If you qualify and participate, you’ll receive a $30 Amazon gift card as a thank-you. Please apply here. Thanks for helping shape a better SEO product for agencies!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

error

  1. S

    Resolved Log Browser (Error code:1)

    I'm trying to use the log browser extension version 1.3.0-124 bud I get the following error: Error (Code: 1) STDOUT: ERROR: TypeError: Argument 4 passed to PleskExt\LogBrowser\Helper\Filter::match() must be of the type string, null given, called in...
  2. I

    Resolved Error with certificate on Thunderbird

    Hi all, i have problem with sending email through Tunderbird problem with certificate ROOT SSL is with Let's Encript also mail , error on thunderbird is : Sending of the message failed. Peer’s Certificate has expired. The configuration related to domain.tld must be corrected on SSH side i...
  3. W

    Issue Plesk Backup List error (not a valid Win32 application)

    When I enter the Backup List section, I get this error. Also I noticed that the backups have been stopped for days. 500 Exception Unable to execute proc_open: %1 is not a valid Win32 application. (Error code 193) at Unable to start ("C:\Program Files (x86)\Plesk\admin\bin64\pmmcli"...
  4. W

    Resolved Plesk Backup section error (Plesk 18.0.44)

    When I enter the Backup section, I get this error. Also I noticed that the backups have been stopped for days. 500 Exception Unable to execute proc_open: %1 is not a valid Win32 application. (Error code 193) at Unable to start ("C:\Program Files (x86)\Plesk\admin\bin64\pmmcli"...
  5. D

    Resolved Roundcube 1.5.2 SMTP(-1) Error

    Hello friends! since Plesk itself hasn't implemented the new RoundCube versions yet, many of us (including me) are manually upgrading from 1.4.13 to 1.5.x (1.5.2 in my case). On RoundCube v1.4.13 I can normally send and receive mails - no problem However, after manually upgrading to RoundCube...
  6. Quinten

    Resolved Websites go down every 5 minutes

    Hi i updated to plesk 18.0.44 and now my websites go down every 5 minutes or so. When i try a repair web gives an error and i get the following
  7. Quinten

    Resolved Reverse Proxy server (Nginx) won't start after renewing a domains certificate

    Hello, Yesterday i renewed a certificate for a domain and suddenly all the websites on the server went down. After a bit i got apache to run but not the reverse proxy server nginx. I get this error: Unable to start service: Unable to manage service by nginxmng: ('start', 'nginx'). Error...
  8. W

    Question Server is Getting 302 Redirect With a Custom WordPress Plugin

    I'm Using a custom plugin for copying invisible character unicode but when I click on it, I won't work fine it go to redirect 302 and comeback to homepage. Can anybody help me with this?
  9. U

    Resolved Diagnose and Repair Error

    Dear SUpport TEam, I get the following error under "Web and FTP server" when testing. How can I fix this? Many thanks for your help! The operation failed. Error message: {"id":1,"cmd":"plesk repair web -n","type":"progress","message":"Checking Plesk version","level":1} {"id":1,"cmd":"plesk...
  10. P

    Issue Plesk NodeJS Server CORS error

    Good evening. I'm having a similar problem to the following: https://support.plesk.com/hc/en-us/articles/115001338265-How-to-set-up-CORS-cross-origin-resource-sharing-in-Plesk-for-Linux- . In my case I'm trying to run a NodeJs server. http2 & Nginx are active. The NodeJS server is directly...
  11. J

    Question Need beginner’s advice with AH01630: client denied by server configuration

    Hi there, I’ve been away from Plesk for about 10 years and it seems the knowledge I had then isn’t really applicable today. I’ve followed the guide and set up some domains. The ones that are operating needed the help of an expert, but I remember I used to be able to do all this myself. One...
  12. J

    Non-zero exit status returned by script.

    Hi there: after my friend (who is the tech guy) installed Wordpress and got it going, I began getting an error when trying to get into wp-admin (something about too many forwards). As he’s overseas and asleep during this time, I decided to see if I could solve it. In Plesk, under the hosting...
    • Jack Yan
    • Thread
    • bug database connection error non-zero exit status wordpress wp-admin
    • Replies: 2
    • Forum: WP Toolkit
  13. J

    Issue Additional FTP accounts fatal error over SFTP: Received unexpected end-of-file from SFTP server

    Steps taken: Go to domains -> select my domain (ie. domain.com) -> click FTP access -> click "+ Add an FTP Account". Fill out FTP Account Name, Home Directory, Password/Confirm Password. No other fields are displayed. In my case I need to specify a home directory folder, so I did. The first...
  14. N

    Question Roundcube or Outlook - INTERNAL ERROR - Could not load message from server.

    Hello community, i have the problem that when a very specific customer sends me an email, I can't open it in Outlook and Roundcube. The Android phone vibrates several times and shows the message repeatedly on the display. Somehow the server cannot process the message. This does not happen...
  15. L

    Issue Error: Loop detected! Prestashop

    Hello, I have a trouble Error: Loop detected! Prestashop https://wheregoes.com/trace/2022366936/ Google Merchant rejected 96% of products for Too many redirects problems. I can't find what is happened?
  16. N

    Issue This IP address is not configured properly

    Hello Plesk Users> I wonder if you could help me with a strange and ongoing issue. Ever since upgrading to Obsidian, our websites will randomly, but weekly, stop working due to an IP configuration error. We have 5 websites and each and everyone will show this error. This IP address is not...
  17. T

    Issue Error after installing Plesk.

    I just installed plesk and when I run the plesk logon Comand I get the following error: DB query failed: SQLSTATE[HY000] [2002] No such file or directory exit status 1
  18. F

    Issue Downloads abort after 1gb or a bit later

    Hello everyone, currently I've a medium sized problem. We're running a woocommere store and my customers have some problems with the digital downloads. Our files are quite huge (smallest 4 GB largest 37 GB). For most of our users the download works, however for some the download aborts right at...
  19. ShoutMeBack

    Issue Error 522 Cloudflare Connection Timed Out with Plesk

    Hey, Recently, I shifted to Vultr hosting having Plesk installed on the server. I have integrated the site with Cloudflare with proper A and DNS records. However, sometimes I got prompt while visiting the site with Error 522. Even the crawl errors have been increased in Bing and Google...
  20. P

    Issue the server sent incorrect reply on restart command

    Hello Dear, I'm having trouble downloading large files of 2GB or more. I can easily download files of 1GB or less. I switched browsers and tried both IDM and regular downloads. The message is clear. "The server sent incorrect reply on restart command" I'm using AWS S3 in my system! I'm having...
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