11.0.9 U9 Backup to FTP Problems

[MatthiasKHH]

Hi,

I'm running Plesk 11.0.9 on a openSUSE 11.4 System.
The Backup Manager has problems exporting the daily Backup to FTP:

<?xml version="1.0" encoding="UTF-8"?>
<execution-result status="error" log-location="/opt/psa/PMM/sessions/2012-08-21-020804.303/migration.result">
<message id="4cf7aba2-f03b-4add-8ca0-41170b652511" severity="error" code="fatal">
<description>Runtime error</description>
</message>
<message id="885d8b3b-8112-4f28-87f7-f2e946daf34c" severity="error" code="ExportFailed">
<description>The dump have been made successfully but can not be imported to FTP due to errors.
The dump 'backup_info_1208210208.xml' have been leaved at repository '/opt/psa/PMM/tmp/backupMGAjbw'. Please export it manually</description>
</message>
<message id="d2d517e1-f9e0-4c21-8626-0a191064d33f" severity="error" code="FtpError">
<description>FTP: Can't login to the ftp server</description>
</message>
</execution-result>

"Can't login to the ftp server".
I don't know why I get this message. The login data is correct and i also changed them for tests, same result.

Any ideas what's going wrong here?
The Backup size is about 120GB, there is enough space on the FTP.

Best Regards

 

[abdi]

While on the server it self, are you able to FTP yourftpserver.com and login successfully?

 

[IgorG]

Try to disable passive FTP mode

 

[MatthiasKHH]

While on the server it self, are you able to FTP yourftpserver.com and login successfully?

Yes, I tested that before (ncftp).

Try to disable passive FTP mode

Passive mode is NOT active.

A manual Backup (only configurations) to FTP works without any problems.

 

[IgorG]

Try to find more details in Backup logs:

/usr/local/psa/PMM/sessions/<session>/psadump.log
/usr/local/psa/PMM/sessions/<session>/migration.log
/usr/local/psa/PMM/logs/migration.log
/usr/local/psa/PMM/logs/pmmcli.log

 

[abdi]

Well if ONLYconfigurations can be FTP backuped then that sounds like FTP server limits. Are you sure you don't have quota limits on the ftp backup server? Quotas such as: the maximum size of a single file that can be sent to that ftp server?

 

[MatthiasKHH]

No, there are no FTP Server limits.

In the meantime I fixed the problem.

The problem was the path /usr/local/psa/PMM/tmp.
The backupmng stores data there during the export.
Problem was that the /usr partition was too small.
I fixed this with a bind mount on a bigger partition.

I thought that DUMP_TMP_D (psa.conf) is used for this....

 

[abdi]

Al-right, thanks for sharing that information.

 

[MatthiasKHH]

Backup/Restore task notification

Hi,

but following thing confuses me.
Backup was written to FTP but I'm still getting following mail notification:

Backup task finished.

Task was created by with guid (a4a0ed63-d9d6-456e-b724-89383e4bc7e0)


Creation date is: 2012-Aug-24 02:08:04
Task status is: error

Dump full name is:

migration.result:

<?xml version="1.0" encoding="UTF-8"?>
<execution-result status="error" log-location="/opt/psa/PMM/sessions/2012-08-24-020804.910/migration.result">
<message id="ba4604e0-3139-48d7-873c-e967802c88f7" severity="error" code="fatal">
<description>Runtime error</description>
</message>
<message id="992a2323-08c1-4460-8a3b-a2192f785f03" severity="error" code="ExportFailed">
<description>The dump have been made successfully but can not be imported to FTP due to errors.
The dump 'backup_info_1208240208.xml' have been leaved at repository '/opt/psa/PMM/tmp/backupbAZZl_'. Please export it manually</description>
</message>
<message id="5b0925c6-356a-4d15-8c22-ca7b94344c75" severity="error" code="FtpError">
<description>FTP: Can't login to the ftp server</description>
</message>
</execution-result>

Why?!

 

[abdi]

Well according to the error in the email:

<description>FTP: Can't login to the ftp server</description>

Plesk couldnt connect to your FTP server!

 

[MatthiasKHH]

As I already wrote in my above post:

Backup was written to FTP but I'm still getting following mail notification:...

Plesk creates the Backup to FTP SUCCESSFULL.
So the Message must be FALSE.

So my question still is, why do I get this message even trough the backup was created successfull.

 

[pleskID]

I have just migrated services from PLESK 10 to 11 and I am also getting the same error. The Backups did not copy across so I set them up manually. I can FTP to the remote server from command line - so I would also be intereseted in the response to this one