1. Please take a little time for this simple survey! Thank you for participating!
    Dismiss Notice
  2. Dear Pleskians, please read this carefully! New attachments and other rules Thank you!
    Dismiss Notice
  3. Dear Pleskians, I really hope that you will share your opinion in this Special topic for chatter about Plesk in the Clouds. Thank you!
    Dismiss Notice

11.0.9 U9 Backup to FTP Problems

Discussion in 'Plesk 11.x for Linux' started by MatthiasKHH, Aug 21, 2012.

  1. MatthiasKHH

    MatthiasKHH Basic Pleskian

    11
    85%
    Joined:
    Aug 21, 2012
    Messages:
    27
    Likes Received:
    0
    Hi,

    I'm running Plesk 11.0.9 on a openSUSE 11.4 System.
    The Backup Manager has problems exporting the daily Backup to FTP:
    "Can't login to the ftp server".
    I don't know why I get this message. The login data is correct and i also changed them for tests, same result.

    Any ideas what's going wrong here?
    The Backup size is about 120GB, there is enough space on the FTP.

    Best Regards
     
  2. abdi

    abdi Platinum Pleskian

    31
    18%
    Joined:
    May 14, 2006
    Messages:
    2,913
    Likes Received:
    60
    While on the server it self, are you able to FTP yourftpserver.com and login successfully?
     
  3. IgorG

    IgorG Forums Analyst Staff Member

    49
    24%
    Joined:
    Oct 27, 2009
    Messages:
    24,572
    Likes Received:
    1,243
    Location:
    Novosibirsk, Russia
    Try to disable passive FTP mode
     
  4. MatthiasKHH

    MatthiasKHH Basic Pleskian

    11
    85%
    Joined:
    Aug 21, 2012
    Messages:
    27
    Likes Received:
    0
    Yes, I tested that before (ncftp).

    Passive mode is NOT active.

    A manual Backup (only configurations) to FTP works without any problems.
     
  5. IgorG

    IgorG Forums Analyst Staff Member

    49
    24%
    Joined:
    Oct 27, 2009
    Messages:
    24,572
    Likes Received:
    1,243
    Location:
    Novosibirsk, Russia
    Try to find more details in Backup logs:

    /usr/local/psa/PMM/sessions/<session>/psadump.log
    /usr/local/psa/PMM/sessions/<session>/migration.log
    /usr/local/psa/PMM/logs/migration.log
    /usr/local/psa/PMM/logs/pmmcli.log
     
  6. abdi

    abdi Platinum Pleskian

    31
    18%
    Joined:
    May 14, 2006
    Messages:
    2,913
    Likes Received:
    60
    Well if ONLYconfigurations can be FTP backuped then that sounds like FTP server limits. Are you sure you don't have quota limits on the ftp backup server? Quotas such as: the maximum size of a single file that can be sent to that ftp server?
     
  7. MatthiasKHH

    MatthiasKHH Basic Pleskian

    11
    85%
    Joined:
    Aug 21, 2012
    Messages:
    27
    Likes Received:
    0
    No, there are no FTP Server limits.

    In the meantime I fixed the problem.

    The problem was the path /usr/local/psa/PMM/tmp.
    The backupmng stores data there during the export.
    Problem was that the /usr partition was too small.
    I fixed this with a bind mount on a bigger partition.

    I thought that DUMP_TMP_D (psa.conf) is used for this....
     
  8. abdi

    abdi Platinum Pleskian

    31
    18%
    Joined:
    May 14, 2006
    Messages:
    2,913
    Likes Received:
    60
    Al-right, thanks for sharing that information.
     
  9. MatthiasKHH

    MatthiasKHH Basic Pleskian

    11
    85%
    Joined:
    Aug 21, 2012
    Messages:
    27
    Likes Received:
    0
    Backup/Restore task notification

    Hi,

    but following thing confuses me.
    Backup was written to FTP but I'm still getting following mail notification:
    migration.result:
    Why?!
     
  10. abdi

    abdi Platinum Pleskian

    31
    18%
    Joined:
    May 14, 2006
    Messages:
    2,913
    Likes Received:
    60
    Well according to the error in the email:

    <description>FTP: Can't login to the ftp server</description>

    Plesk couldnt connect to your FTP server!
     
  11. MatthiasKHH

    MatthiasKHH Basic Pleskian

    11
    85%
    Joined:
    Aug 21, 2012
    Messages:
    27
    Likes Received:
    0
    As I already wrote in my above post:
    Plesk creates the Backup to FTP SUCCESSFULL.
    So the Message must be FALSE.

    So my question still is, why do I get this message even trough the backup was created successfull.
     
  12. pleskID

    pleskID New Pleskian

    10
     
    Joined:
    Oct 19, 2012
    Messages:
    1
    Likes Received:
    0
    I have just migrated services from PLESK 10 to 11 and I am also getting the same error. The Backups did not copy across so I set them up manually. I can FTP to the remote server from command line - so I would also be intereseted in the response to this one
     
Loading...