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4.2.3 Install Error

Discussion in 'Sitebuilder 4.2 for Windows' started by norad, Jul 28, 2008.

  1. norad

    norad Guest

    I downloiaded the 4.2.3 package , I executed , it proceedeed to do another download but only downloaded 4mb of 38MB , so the extract phase failed .
  2. abobykin

    abobykin Guest

  3. norad

    norad Guest

    I am using that file , but when I do the install it tries to download another 40MB file called sitebuilder-4.2.0_build080704.169_winx86.zip ,"
    that with an extension ".zip"

    but aborts at 4MB into the download
  4. abezborodova

    abezborodova Guest

    The problem should be investigated closely and Sitebuilder developers are interested in the issue you faced during product installation.
    Please create a ticket for the issue and provide details that may help to investigate and fix the problem.

    The ticket can be created through Sitebuilder support online form that is available at https://www.parallels.com/en/support/sitebuilder/form/

    When created provide ticket ID here so that we may respond immediately.
  5. abobykin

    abobykin Guest

  6. norad

    norad Guest

    I did the procedure you provided and was able to move past the extract to the installation phase .

    But got the error below - I beleive I corrupted a file, how do I save my sites , I donot have an sbbackup.

    Event Type: Error
    Event Source: MsiInstaller
    Event Category: None
    Event ID: 11720
    Date: 7/29/2008
    Time: 11:27:40 PM
    User: NORAD30\Administrator
    Computer: NORAD30
    Product: Parallels Plesk Sitebuilder 4.2 for Windows -- Error 1720. There is a problem with this Windows Installer package. A script required for this installation to complete could not be run. Contact your support personnel or package vendor. Custom action OnSuccessCA script error -2147024893, : Line 707, Column 8,

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    0000: 7b 38 39 36 32 41 32 45 {8962A2E
    0008: 36 2d 41 45 42 38 2d 34 6-AEB8-4
    0010: 37 32 30 2d 41 38 44 46 720-A8DF
    0018: 2d 39 31 39 38 35 41 34 -91985A4
    0020: 37 43 41 31 36 7d 7CA16}
  7. abobykin

    abobykin Guest