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DrWeb Antivirus license key RENEWAL PAYED AND NOT WORKING

Discussion in 'Plesk for Linux - 8.x and Older' started by AlbiG, Nov 8, 2005.

  1. AlbiG

    AlbiG Guest

    we are experincing this problem:

    - on 27th July 2005 we submitted our request for the renewal of Dr. Web Antivirus connected to our Plesk License

    - Some days ago, making some checks on our server due to some virus passing trough to some emails that were supposed to be protected we discovered this:

    Total virus records: 89746
    Key file: /opt/drweb/drweb32.key
    Key file number: 0000000000
    Your license key file has expired!
    Daemon is enabled for protecting 15 e-mail`s:

    .......... LIST OF THE EMAILS ........... (effectively 15...)

    Daemon is installed, active interfaces:

    This informations are inside our Dr.Web license Key.

    - Our credit card has been regularly billed for $ 299,00. Any request of an updated license key provides the result "Your license key is uptodate".

    I'm posting this to advise everybody about their renewal or Dr.Web service.

    I don't understand what it is needed to do, and to be in truth I DON'T WANT TO KNOW WHAT IS NEEDED TO DO.
    The service has been payed and it seems it si not working.

    Maybe everybody should make check........

    I'm waiting to
  2. odgey

    odgey Guest

    I have almost the same issue, I have uploaded the key and it does not create the file /opt/drweb/drweb32.key

    I have a licence just can't install it !
  3. AlbiG

    AlbiG Guest

    I don-t have any key more than the one Plesk provides every sometime for the whle Plesk package.

    It is not clear ho w this is happening. My clients pay for an antivirus feature/service which is not effectively working. And my company make the same with SWSOFT. I sent an email to info@swsoft.com. I hope to get news soon.

    On the other side I'm curios to understand if we found a sort of bug or it si simply happening to me and some other ones.

    Regards, A