Issue Emails are not received, not in any logs and no error message

[Patrice Kast]

Hi there,

Our plesk is running on CentOS 7.

One of our hosting customers can not receive emails from one specific client. The emails and mailserver ips from this client are not in the /var/log/maillog and his address is not blocked by the spam system.

The client do not get an error message returned.

I tried to point my MX records of that domain to another hosting company, and there emails from the client gets received.

Has anyone an idea? Help is appreciated!

Remark: All other emails from within the virtual email table and from thrid party email addresses can get received by our customer.

 

[bulent]

Same with me.
There are mails to/from which I cant receive emails.

 

[Brujo]

just to be sure - have you also checked that it isnt blocked by the firewall?

 

[bulent]

just to be sure - have you also checked that it isnt blocked by the firewall?

We receive mails from some of the clients, but we do not from others. Also to them we cannot sent. No error log, nothing, mails disappear.

 

[Bitpalast]

The sender should verify in his log whether the mail is actually sent and where it is sent to. This will most likely direct you to the cause.