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Resolved ERROR: Dr.Web Updater: failed to download files!

Dennis de Jong

Dennis de Jong

New Pleskian
Dear Plesk,

I found a bug or someting that needs to be changed, maybe im worng but i think ill need to let you know.
I have 2 servers at Strato and both giving me the same error: ERROR: Dr.Web Updater: failed to download files! in my mailbox every day from 10-02-2017.

Now I found this post about it: Unable to update Dr. Web: failed to download files

What I discover is that Plesk is searching for "update.drweb.com" but when i put this in the browser it gives me an error 404, i think drweb changed it to:

https://updates.drweb.com/

Is it possible that I can edit this by myself or do I need to wait for a Plesk update?

Cheers,
Dennis de Jong
 
Last edited:
# grep -R 'update.drweb.com' /var/drweb/bases/update.drl
url=http://update.drweb.com/plesk/700/unix

Try to update it in /var/drweb/bases/update.drl file and inform us with results.
Thanks.
 
Dear IgorG,

Ive updated the update.drl to:

Code: 
url=https://updates.drweb.com/plesk/700/unix
url=https://updates.msk.drweb.com/plesk/700/unix
url=https://updates.us.drweb.com/plesk/700/unix
url=https://updates.msk5.drweb.com/plesk/700/unix
url=https://updates.msk6.drweb.com/plesk/700/unix
url=https://updates.fr1.drweb.com/plesk/700/unix
url=https://updates.us1.drweb.com/plesk/700/unix
url=https://updates.nsk1.drweb.com/plesk/700/unix

And when I used the following command i get this:

Code: 
# /opt/drweb/update.pl
ERROR: Dr.Web Updater: exec(/opt/drweb/read_signed drl /var/drweb/bases/update.drl) exits with error #70 !
ERROR: Dr.Web Updater: Nothing to update !
See Dr.Web Updater log file for details.

So there is still an error but I think he receive someting more than an error that he can't download the files.

Cheers,
Dennis
 
# rpm -qf /var/drweb/bases/update.drl
drweb-bases-6.0.2.4-1302271534pleskel5.noarch

# rpm -qi drweb-bases | grep Vendor
Vendor : Doctor Web, Ltd.

# rpm -qi drweb-bases | grep Packager
Packager : Boris Savelev <[email protected]>, Dmitry Samoylov <[email protected]>

As you can see this file is a part of drweb-bases package. Vendor and Packager of this package is Doctor Web, Ltd. Have you tried contact them?
 
Dear IgorG and Boris,

I have received an email from drweb and the problem is solved, tank you for your support!

Code: 
# /opt/drweb/update.pl
Dr.Web update details:
Update server: http://update.msk5.drweb.com/plesk/700/unix
Update has begun at Tue Feb 14 11:14:02 2017
Update has finished at Tue Feb 14 11:14:05 2017

Following files have been updated:
        /var/drweb/bases/drwtoday.vdb
        /var/drweb/bases/dwmtoday.vdb
        /var/drweb/bases/dwntoday.vdb
        /var/drweb/bases/dwrtoday.vdb
        /var/drweb/bases/timestamp
        /var/drweb/updates/timestamp

Cheers,
Dennis
 
Dear IgorG and Boris,

Today I received a new email from my plesk servers with the following error:

Code: 
/etc/cron.daily/drweb-update:

ERROR: Dr.Web Updater: failed to download files !

Can you let me know if there is someting worng with my server or with drweb?

Cheers,
Dennis
 
Dennis de Jong said:
Dear IgorG and Boris,

Today I received a new email from my plesk servers with the following error:

Code: 
/etc/cron.daily/drweb-update:

ERROR: Dr.Web Updater: failed to download files !

Can you let me know if there is someting worng with my server or with drweb?

Cheers,
Dennis
Click to expand...
What is output of

# /opt/drweb/update.pl

command?
 
Dear IgorG,

The output of the following command /opt/drweb/update.pl is:

Code: 
# /opt/drweb/update.pl
ERROR: Dr.Web Updater: failed to download files !

Cheers,
Dennis
 
Hi @IgorG ,

have same Issues here, since ever.
Always getting Mails:
Code: 
/etc/cron.daily/drweb-update:
ERROR: Dr.Web Updater: failed to download files !
run-parts: /etc/cron.daily/drweb-update exited with return code 101

and ping to updater:
Code: 
# ping updates.drweb.com
ping: unknown host updates.drweb.com

Firewall is allowing updates.drweb.com. I turned off Firewall and still not works, so this can't be the Problem.

Unable to update Dr. Web: failed to download files
This is exactly what i have right now but can't fix it. There are two hints at the End of Article but no clue how to fix?
 
Last edited:
Hi daanse,

the first additional hint at => Unable to update Dr. Web: failed to download files ... points to ( possible ) firewall misconfigurations. If you don't provide any current existent firewall rules, nobody is able to investigate, if this could be your root cause. ;)

The scond hint points to ( possible ) misconfiguration at "/etc/resolv.conf" for example. Often enough, people don't use reliable nameservers ( or use the standart configured ones from their server hosters ). Pls. see for example: => #4 as an example, how you may solve this. If you desire help here, you have to provide MORE informations about your current configuration on your server and you should definetely start with the output of the command "plesk version", because Plesk supports several operating systems.


In addition, you should know, that "updates.drweb.com" can always be slow or not responding in case of
  • general high usage at configured standart hours ( 0:00 a.m. + 06:00 a.m. )
  • or when your server IP asks for updates to often ( you could be temporarily banned - mostly 6 hours - because DrWeb want to avoid irrelevant, useless access to their servers - ONE request per 24 h is absolute sufficient and will never result in any temporary ban )
 
Hi @UFHH01 ,

im using the default nameservers as always.
For my Informations google will ban to high (business" requests on their Nameserver.
In the past i think this was famous to change Nameserver, as they are easy to remember and probably better than other ones.
But i heared often, that google bans if to much requests.

What else can we do?
atm i get following Error each morning:
Code: 
/etc/cron.daily/drweb-update:
ERROR: Dr.Web Updater: exec(/opt/drweb/read_signed drl /var/drweb/bases/update.drl) exits with error #70 !
ERROR: Dr.Web Updater: Nothing to update !
See Dr.Web Updater log file for details.
run-parts: /etc/cron.daily/drweb-update exited with return code 40
Thats all, i undo my changes (changing http to https) but without success. Somehow the Error Message gots longer :-/ ....

Plesk Onyx
Version 17.0.17 Update #23
Debian 8.7 (with all latest updates)

How can i investigate this?
I didn't changed any request Intervall. It left by default.
 
Hi daanse,

pls. what is YOUR output of the command ( logged in as user "root" over SSH ):
Code: 
/opt/drweb/update.pl
 
HI @UFHH01,

the Output is:
Code: 
# /opt/drweb/update.pl
ERROR: Dr.Web Updater: exec(/opt/drweb/read_signed drl /var/drweb/bases/update.drl) exits with error #70 !
ERROR: Dr.Web Updater: Nothing to update !
See Dr.Web Updater log file for details.
 
Hi daanse,

you really should check your nameserver - configuration then, as mentioned before, because we are all able to resolve the host "updates.drweb.com". ;)

Apart from that, your statement:
daanse said:
For my Informations google will ban to high (business" requests on their Nameserver.
In the past i think this was famous to change Nameserver, as they are easy to remember and probably better than other ones.
But i heared often, that google bans if to much requests.
Click to expand...
... is nothing, that I'm able to confirm. What ever you "heard" here, from what ever person, should be reviewed with facts, because such "hearsay" will not solve your current issue. ;)
 
Hi @UFHH01,

does that Error #70 means i can't resolve to updates.drweb.com?
Because Ping on "updates.drweb.com" from that Server works normally in Opening Hours.
 
Hi daanse,

daanse said:
Because Ping on "updates.drweb.com" from that Server works normally in Opening Hours.
Click to expand...

YOUR informations BEFORE:
daanse said:
# ping updates.drweb.com
ping: unknown host updates.drweb.com
Click to expand...

Conclusion: You seem to think, that there are some configured "Opening Hours" for ping/resolve - requests to "updates.drweb.com" ? :eek:
Well, the answer is: There are no restrictions setup to any time of the day for "updates.drweb.com". We are able to ping/resolve the destination at every time of day/night, 365 days of the year. ;)
 
@UFHH01 ,

that is not what i meant.
I just wanted to point out that somehow in the Morning i get this Error and besides that i am able to resolve to that address normal at some hours later.
And this is since few Month now and sometimes with other Servers.

The Day i wrote that Post it was not able to ping to updates.drweb.com but now it works again.
This is very annoying but i will tell with 100% sure, tomorrow i will get that stupid Email again :-/
 
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