Issue ERROR: Dr.Web Updater: Nothing to update !

[TimRear]

Server operating system version

Ubuntu 22.04.3 LTS

Plesk version and microupdate number

Plesk Obsidian 18.0.55

Hey Guys,

i hope you are doing well.

One of our plesk servers doesnt likt to update drweb bases anymore.
Seems like there is no update source defined!? Any idea how/where i can do this?

running update end in the following results:

# /opt/drweb/update.pl
ERROR: Dr.Web Updater: Nothing to update !
See Dr.Web Updater log file for details.

here are the logs...

Wed Sep 27 11:25:59 2023 {W} updater [43667] Dr.Web Updater ($Id: fbb3ca1734c5e75ae3008acef02c2f1032ac44cf $) started ...
Wed Sep 27 11:25:59 2023 {I} updater [43667] Generated file path: /var/drweb/updater/agent/
Wed Sep 27 11:25:59 2023 {I} updater [43667] Trying to load last update cache...
Wed Sep 27 11:25:59 2023 {I} updater [43667] Last update cache has been loaded.
Wed Sep 27 11:25:59 2023 {I} updater [43667] Loading cache data...
Wed Sep 27 11:25:59 2023 {I} updater [43667] Cache data has been loaded...
Wed Sep 27 11:25:59 2023 {I} updater [43667] no plugins' URLs found
Wed Sep 27 11:25:59 2023 {E} updater [43667] Nothing to update
Wed Sep 27 11:25:59 2023 {I} updater [43667] Saving last update cache data...
Wed Sep 27 11:25:59 2023 {I} updater [43667] Last update cache data has been saved.

i have allready de- and reinstalled "plesk premium antivirus" but there is no change.
dns is resolving drweb domains and a ping is running through. So this should not be a problem.
Thank you very much for your Help!

 

[Peter Debik]

What's the output of
# grep -R 'url' /var/drweb/bases/update.drl
?

 

[TimRear]

# grep -R 'url' /var/drweb/bases/update.drl
grep: /var/drweb/bases/update.drl: No such file or directory

There is no folder "bases" in /var/drweb/

 

[Peter Debik]

It may have something to do with Plesk Premium Antivirus where these are located elsewhere (which I don't know). Either another user steps in here who knows more or you'll find help at official Plesk support https://support.plesk.com.

 

[pleskpanel]

This is a recent issue that returns the following:

/etc/cron.daily/drweb-update:
ERROR: Dr.Web Updater: failed to download files !

 

[Peter Debik]

It sometimes happens that it cannot download any files. Though, as I understood from @TimRear, it is a recurring issue.

 

[TimRear]

It sometimes happens that it cannot download any files. Though, as I understood from @TimRear, it is a recurring issue.

it happened every single time.
I have just uninstallled drweb, cleaned up and reinstalled product. At the moment everythings looks finde again but i will keep an eye on it within the next days.

https://support.plesk.com/hc/en-us/articles/12377321562391-Unable-to-start-Plesk-Premium-Antivirus-Dr-Web-on-Plesk-server

Anyway. Thank you very much guys!