error during prepare patch panel-11.5.30~patch28

[Ecomputer]

Hi,

We are having problems with the microupdate #28.
Indicates this error:

Execution failed.
Command: ai.exe
Arguments: Array
(
[0] => --select-product-id
[1] => panel
[2] => --select-release-current
[3] => --upgrade-installed-components
)

Details: ERROR: error during prepare patch panel-11.5.30~patch28
The MD5 checksum of the C:\ParallelsInstaller\parallels\PANEL-WIN_11.5.30\microupdates\MU28\bin\informer.exe.tmp file does not match the value specified in the configuration file.
Not all packages were installed.
Please resolve this issue and try installing the packages again.
If you cannot resolve the issue on your own, contact product technical support for assistance.
Error report was sent successfully

Thanks!

 

[IgorG]

MU#29 was released recently. Do you have a problems with installing MU29 too?

 

[Ecomputer]

MU#29 was released recently. Do you have a problems with installing MU29 too?

yes, not pass the MU # 28

 

[Ecomputer]

MU#29 was released recently. Do you have a problems with installing MU29 too?

There any way to skip the update 28 and install directly the update 29?

 

[Andrei C]

Maybe need to remove file "C:\ParallelsInstaller\parallels\PANEL-WIN_11.5.30\microupdates\MU28\bin\informer.exe.tmp" and try to install again.

 

[Ecomputer]

Maybe need to remove file "C:\ParallelsInstaller\parallels\PANEL-WIN_11.5.30\microupdates\MU28\bin\informer.exe.tmp" and try to install again.

I've tried, but still the same. This is the error:

Descargando el archivo PANEL-WIN_11.5.30/microupdates/MU28/bin/informer.exe: Error: transfer closed with 1486935 bytes remaining to read, retry...
Error: error during prepare patch panel-11.5.30~patch30
La suma de comprobación MD5 del archivo C:\ParallelsInstaller\parallels\PANEL-WIN_11.5.30\microupdates\MU28\bin\informer.exe.tmp no coincide con el valor indicado en el archivo de configuración.
No se han instalado todos los paquetes.

 

[Andrei C]

Try to compare files "C:\ParallelsInstaller\parallels\PANEL-WIN_11.5.30\microupdates\MU28\bin\informer.exe" and "http://autoinstall-win.pp.parallels.com/PANEL-WIN_11.5.30/microupdates/MU28/bin/informer.exe", maybe md5sum of files is different.

Please read this article: http://kb.parallels.com/en/111856

 

[myloveqn2014]

Me too fails so on such. You know me with the teaching cho

 

[Ecomputer]

Try to compare files "C:\ParallelsInstaller\parallels\PANEL-WIN_11.5.30\microupdates\MU28\bin\informer.exe" and "http://autoinstall-win.pp.parallels.com/PANEL-WIN_11.5.30/microupdates/MU28/bin/informer.exe", maybe md5sum of files is different.

Please read this article: http://kb.parallels.com/en/111856

I solved. The problem was the antivirus gateway

 

[Andrei C]

I solved. The problem was the antivirus gateway

good news. thanks.