Error Installing. Permission error

[ramiss]

We are receiving the following error when installing Sitebuilder for Windows 3.2.1. I have blurred the user but it is the default IIS guest account. Can anybody help?

Thanks!

Edit: Too bad

 

[Dmitry Frantsev]

I have created new ticket for you #290392 and replied there concerning this situation. As a workaround I sent you the patch which should help to resolve this issue.

 

[ramiss]

Thank you for your reply. I am having problems finding the SwSoft support page so that I can view the ticket. Can you provide a link. Also did you send me the patch through the ticket? I haven't received it by other means.

Thanks again!

 

[Dmitry Frantsev]

Originally posted by ramiss
Thank you for your reply. I am having problems finding the SwSoft support page so that I can view the ticket. Can you provide a link. Also did you send me the patch through the ticket? I haven't received it by other means.

Thanks again!

You should receive it on your e-mail address. Did you receive it? It contains .msi file, probably it was blocked by spam or virus protection? Check it up. I have resent it as .zip file one more time.

 

[ramiss]

Hello Dmitry,

I just checked our Mail logs and your mail from rt3.swsoft.com was rejected due to being listed by the DNSBL ru.countries.nerd.dk.

I have added you to our whitelist if you could please resend.

Thanks!

 

[Dmitry Frantsev]

Resent patch one more time. I hope it helps.

 

[ramiss]

Received thank you. I install later today and keep you posted.

Cheers!

Richard