Resolved Error Update Drweb

[Giulio]

Hi to all, I have a VPS on Contabo hosting and use plesk 17.8.11 . Today I received via mail an error related the drweb update:

/etc/cron.daily/drweb-update:
ERROR: Dr.Web Updater: failed to download files !
run-parts: /etc/cron.daily/drweb-update exited with return code 109

Please, how can I solve it?
Thanks
Giulio

 

[IgorG]

First of all, make sure that updates.drweb.com is accessible from your server.

Try pinging updates.drweb.com from the server and please verify that the firewall is not blocking access to updates.drweb.com, also verify that the DNS server properly resolves the “updates.drweb.com” address.

More information can be found in the following KB article Unable to update Plesk Premium Antivirus: failed to download files.

 

[trialotto]

Hi to all, I have a VPS on Contabo hosting and use plesk 17.8.11 . Today I received via mail an error related the drweb update:

/etc/cron.daily/drweb-update:
ERROR: Dr.Web Updater: failed to download files !
run-parts: /etc/cron.daily/drweb-update exited with return code 109

Please, how can I solve it?
Thanks
Giulio

@Giulio

In addition to the answer provided by @IgorG, you have to be aware that the error notification might be a one-off notification: the error often does not persist.

It is possible to run the update manually, just follow these steps:

- go to the directory /opt/drweb: cd /opt/drweb
- run the command: ./update.pl

and your drweb (read: Plesk Premium Antivirus) will be updated. If not, then you should have a look at the solutions suggested by @IgorG.

Note that it is highly recommended to do the manual update as soon as you get the error notification.

Hope the above helps a bit.

Regards........

 

[Robert Alexander]

I've got this problem now, but the article by @lgorG is no longer available?
Also, I don't have/opt/drweb I only have /opt/drweb
I tried running ./update.pl but it says no such file or directory