Resolved Error updating and now updater doesn't work

[Douglas Roos]

I just woke up today and get an email from my server telling me that the update process had a failure.

This is the log

Execution failed.
Command: autoinstaller
Arguments: Array
(
[0] => --select-product-id
[1] => plesk
[2] => --select-release-current
[3] => --upgrade-installed-components
[4] => --include-components-from-class
[5] => vendor=parallels
[6] => --include-components-from-class
[7] => patched
)

Details: Doing restart of Plesk Installer...
File downloading products.inf3: 100% was finished.
File downloading plesk.inf3: 11%..25%..32%..40%..53%..60%..70%..84%..91%..100% was finished.
File downloading ppsmbe.inf3: 100% was finished.
File downloading sitebuilder.inf3: 100% was finished.
File downloading sso.inf3: 100% was finished.
File downloading setemplates.inf3: 100% was finished.
File downloading pp-sitebuilder.inf3: 15%..28%..44%..60%..75%..92%..100% was finished.
File downloading billing.inf3: 16%..28%..45%..61%..78%..80%..96%..100% was finished.
File downloading mysql.inf3: 100% was finished.
File downloading apache.inf3: 100% was finished.
File downloading nginx.inf3: 48%..87%..100% was finished.
File downloading php70.inf3: 100% was finished.
File downloading php56.inf3: 100% was finished.
File downloading php55.inf3: 100% was finished.
File downloading php54.inf3: 100% was finished.
File downloading php53.inf3: 100% was finished.
File downloading php52.inf3: 100% was finished.
File downloading pmm.inf3: 100% was finished.
File downloading ruby.inf3: 100% was finished.
Checking for installed packages...
File downloading PSA_12.5.30/plesk-12.5.30-cos7-x86_64.inf3: 20%..36%..56%..77%..97%..100% was finished.
Downloading extensions catalog feed...
File downloading PSA_12.5.30/plesk-patches-12.5.30-cos7-x86_64.inf3: 11%..25%..31%..46%..53%..63%..70%..83%..90%..100% was finished.
File downloading SITEBUILDER_12.5.30/sitebuilder-12.5.30-rhel7-all.inf3:
ERROR: Failed to download the package https://autoinstall.plesk.com/SITEBUILDER_12.5.30/sitebuilder-12.5.30-rhel7-all.inf3:
The requested URL returned error: 404
Not all packages were installed.
Please try installing packages again later.
Please resolve this issue and try installing the packages again.
If you cannot resolve the issue on your own, contact product technical support for assistance.

Now whenever I try to open the updater it says that the page is not working (ERR_EMPTY_RESPONSE)

Appreciate any help

 

[papak]

Hi,

We have the same issue. What is going wrong?

 

[IgorG]

Check it now. It should be fixed.

 

[Douglas Roos]

Yes, it is. Thanks