Failed to update Plesk. To solve this problem, you can send the update log to Parallels support

[kartov]

I'm using OVH.com VPS and since I installed Plesk I can not update it. I'm getting this error with the following log:
Execution failed.
Command: autoinstaller
Arguments: Array
(
[0] => --select-product-id
[1] => plesk
[2] => --select-release-current
[3] => --upgrade-installed-components
[4] => --include-components-from-class
[5] => vendor=parallels
[6] => --include-components-from-class
[7] => patched
)

Details: Doing restart of Parallels Installer...
File downloading products.inf3: File downloading versions.inf3:
ERROR: Failed to read product information from the file : Can't process products.inf3: Failed to download the package http://20141201-09h35m01s.parallels.mirrors.ovh.net.snapmirror.vps.ovh.net/parallels/products.inf3:
The requested URL returned error: 404

Can't process versions.inf3: Failed to download the package http://20141201-09h35m01s.parallels.mirrors.ovh.net.snapmirror.vps.ovh.net/parallels/versions.inf3:
The requested URL returned error: 404


Not all packages were installed.
Please resolve this issue and try installing the packages again.
If you cannot resolve the issue on your own, contact product technical support for assistance.

I'm paying for my licence directly with OVH and they address this issue with Paralels support. I can not find Paralels support contact so I'm writing here as I'm desperate to solve this problem.

 

[abdi]

The problem seems to be with the OVH mirror lucking files.
You might need to change the repository to Odins so you are able to get the files directly from Odin.