Question fatal error on error log

[Maxflor]

Please, my page occasionally crashes (loading). It still shows me the following error in the error logs. Can you advise me on how to remove it and if this is a bug that can slow down my occasional loading?
I'm trying to come up with an error and my server administrator tells me that everything is fine with the server, so I don't know if there could be an error in the prestashop itself or the database or what.
Thank you very much for the advice.

 

[Monty]

Could be this: Currently unable to handle this request. HTTP ERROR 500

 

[Maxflor]

Could be this: Currently unable to handle this request. HTTP ERROR 500

Thanks for the tip.
Please, does this also relate to the fact that I cannot log in to the admin interface on prstashop?

 

[Monty]

Thanks for the tip.
Please, does this also relate to the fact that I cannot log in to the admin interface on prstashop?

Pretty sure yes. You'll have to rename the "tptnprodcarousel" module folder via FTP as described on the page I linked.

 

[Maxflor]

Pretty sure yes. You'll have to rename the "tptnprodcarousel" module folder via FTP as described on the page I linked.

I haven't found any such folder with such a name - should it be classic in modules?

 

[Jimmywick]

How to Fix a Fatal Error
Search for the error code to find specific instructions.
Update the software.
Update the drivers.
Uninstall any recently installed programs.
Restore Windows to an earlier state.
Disable unnecessary background programs.
Delete temporary files.
Free up space on the hard drive.

Check the above solutions to solve the issue

Regards,
J Wick

 

[RiverSteak]

It may be related with corrupted objects cache. I usually clean all files from cache directory to see if that helps.