Resolved Having Issues with DNS and Roundcube

[MontyUTB]

Hello

I've searched the forum for an answer but nothing is working so far.

Basically, my domain is hosted with one company and the server is with another

domain.com - works fine

webmail.domain.com - doesn't load - I can't even get to the Roundcube Login page


I'm assuming a DNS error - I've got all the standard DNS settings in PLESK and transferred them to my registrar

A record for webmail.domain.com - value is the IP address for the server
CNAME record
MX record

Nothing seems to be working, I'm wondering if it's just a propagation issue... but yeah, any help would be great

Thanks!

 

[MontyUTB]

Just to add.... I've done a DNS lookup for webmail.domain.com

The A record is not found - even though it's the same record on Plesk DNS and on my domain registrar

 

[Dave W]

You will need to ensure that the DNS entry is set up on the DNS servers you use for domain.com.
Check your nameservers here: WHOIS Search, Domain Name, Website, and IP Tools - Who.is

 

[MontyUTB]

You will need to ensure that the DNS entry is set up on the DNS servers you use for domain.com.
Check your nameservers here: WHOIS Search, Domain Name, Website, and IP Tools - Who.is

Hello - thanks for the answer

I've sorted it - It's a new server and I didn't open Port 53