Resolved How to set Sender Name for mails sent via RoundCube

[anuanu]

Server operating system version

Ubuntu 22

Plesk version and microupdate number

Obsidian

Hi there,

I have managed to create email addresses ( and corresponding users) and everything is working fine(emails are sent and received) but I have noticed that the name doesn't show up on the recipient side when I send an email from Roundcube webmail. It shows up as undefined.( My recipient was gmail) It seems very unprofessional and untrustworthy. So how do we fix it ?

Thanks!

 

[Peter Debik]

In Roundcube: Settings > Identities > Choose identity > Display name

But on recipient side it can also be an issue with their address book.

 

[anuanu]

thanks Peter. I tried searching for the setting but can't find Roundcube settings at all.
I searched "Mails" , "Extensions" , "Tools & Settings" in the side menu. Pls can you share how to get to these settings you mentioned earlier ?

 

[Maarten.]

Peter was talking about the Webmail settings:

 

[anuanu]

It worked, many thanks both!

 

[anuanu]

A follow up, I noticed that roundCube by default allows creating multiple identities. Can that be restricted to only one identity as I wouldn't want my team to create multiple identities and stick to the email that they have been provided. Thanks in advance!

 

[Peter Debik]

You're looking for the $config[‘identities_level’] variable in the Roundcube configuration file /usr/share/psa-roundcube/config/config.inc.php. It can have these values:

• 0 – many identities, allow edit of all parameters
• 1 – many identities, allow edit of all parameters, but prohibit editing email address
• 2 – one identity, allow edit of all parameters
• 3 – one identity, allow edit lf all parameters, but prohibit editing email address
• 4 – one identity, allow to edit signature only

Example: Add this line to /usr/share/psa-roundcube/config/config.inc.php
$config['identities_level'] = 2
and save the file. The setting should take effect immediately. No service restart needed.

 

[anuanu]

tion file /usr/share/p

You're looking for the $config[‘identities_level’] variable in the Roundcube configuration file /usr/share/psa-roundcube/config/config.inc.php. It can have these values:

• 0 – many identities, allow edit of all parameters
• 1 – many identities, allow edit of all parameters, but prohibit editing email address
• 2 – one identity, allow edit of all parameters
• 3 – one identity, allow edit lf all parameters, but prohibit editing email address
• 4 – one identity, allow to edit signature only

Example: Add this line to /usr/share/psa-roundcube/config/config.inc.php
$config['identities_level'] = 2
and save the file. The setting should take effect immediately. No service restart needed.

it worked, Thank you again!