Install and Update Parallels Products

[Ryan11433]

In Plesk Control Panel accessing Updates and Upgrades have a error that shows Failed to read product information from the file : Can't process products.inf3: Failed to download the package http://autoinstall-win.pp.parallels.com/products.inf3: Empty reply from server Can't process versions.inf3: Failed to download the package http://autoinstall-win.pp.parallels.com/versions.inf3: Empty reply from server

 

[PavelV]

for some reasons URL http://autoinstall-win.pp.parallels.com/products.inf3 is not accessible from your server.

could you please try to ping autoinstall-win.pp.parallels.com and write IP address of this host

 

[Ryan11433]

maybe it was outages going on but it should be solved now but thank you

also the answer to your question is:

C:\>ping autoinstall-win.pp.parallels.com

Pinging gp1.wpc.edgecastcdn.net [72.21.81.253] with 32 bytes of data:
Reply from 72.21.81.253: bytes=32 time=25ms TTL=57
Reply from 72.21.81.253: bytes=32 time=24ms TTL=57
Reply from 72.21.81.253: bytes=32 time=25ms TTL=57
Reply from 72.21.81.253: bytes=32 time=26ms TTL=57

Ping statistics for 72.21.81.253:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 24ms, Maximum = 26ms, Average = 25ms

C:\>

 

[InderS]

Hello,

You can try disabling the firewall. Sometimes firewall can block updates.