Is there a way to upgrade my 11.5 license to 12?

[jerrac]

I used the websites support/sales form to ask this a few days ago, but have yet to receive an answer.

I have a multi year license for 11.5. I'd like to upgrade to 12, but all I can find are prices for a brand new license.

Is it even possible to upgrade? Or do I have to buy a whole new license?

 

[Noturns]

Did you contact your ISP or contact Odin sales?

 

[jerrac]

Like I said, I used their websites support/sales form. It's been several days, an parallel/odin's sites are organized in a confusing manner, but I'm sure it was the "Request Information" button on this page: http://www.odin.com/products/plesk/

 

[jerrac]

So, for those of you who have upgraded from 11.5 to 12, how did you go about it?

It's been 2 weeks since I last contacted Odin through their contact form, and I've received no response. Hopefully it's just that their form is broken. If it's not, well, that's rather bad customer service...

 

[Vladimir_Ganopa]

It is not possible to upgrade/convert 10.x/11.x licenses to 12.x edition licenses. But this won't get you in trouble as you can use your existing 10.x/11.x licenses with Plesk 12 product - this is supported path.

 

[Merlin]

Like I said, I used their websites support/sales form. It's been several days, an parallel/odin's sites are organized in a confusing manner, but I'm sure it was the "Request Information" button on this page: http://www.odin.com/products/plesk/

Jerrac, thanks for bringing this up, I'm following up with our web team to look into that link. If you'd like help upgrading your license, please try this link: http://www.odin.com/support/plesk-suite/plesk/

Like Vladimir says, you can keep your existing license key and upgrade it to version 12 as long as it's a 10.x or 11.x license.