Question Massive price increase for reseller licenses?

[IgorG]

What is remarkable that Plesk does not respond to messages / complaints about license fee issues. Even though the message was read by multiple employees (reead receipt), even after 3 months, nobody replied.

Please tell me where you sent these requests and from whom? I'll try to escalate.

 

[IgorG]

What is remarkable that Plesk does not respond to messages / complaints about license fee issues. Even though the message was read by multiple employees (reead receipt), even after 3 months, nobody replied.

Replied in PM.

 

[B_P]

Please tell me where you sent these requests and from whom? I'll try to escalate.

After having resent the message, I got a response, but besides "sorry we can't do anything about it and we forwarded your complaint to the management" nothing valuable came out of it.

 

[tkalfaoglu]

Just my two cents.. I would NOT want Cloudflare or any other company to "manage" my DNS records. Heck I would not want Cloudflare to manage my anything. I, and many other users have suffered their random bannings and problems for a long time now.

 

[jubilo]

Plesk lacks ESSENTIAL functions such as being able to use multiple storage disks (in Plesk you can't, 1 disk must store all the sites or else work with LVM which makes it impractical in production servers) but Cpanel allows this a long time ago, you can store several sites on a disk and if it fills up add another disk and continue storing sites.

Something as simple as changing the user name from admin to any other etc etc.

Since I use Plesk I have fallen in love with the system but I do not see it viable to invest in it in the long term, since the essential improvements even if they are in vote may take years or never be implemented.

 

[Monty]

@jubilo I don't really see how LVM is impractical for production use. We run all our servers with LVM (who doesn't?) and whenever we're running out of disk space then we'll simply add another disk and use pvcreate + vgextend + lvresize + resize2fs to increase the disk space

 

[jubilo]

@jubilo I don't really see how LVM is impractical for production use. We run all our servers with LVM (who doesn't?) and whenever we're running out of disk space then we'll simply add another disk and use pvcreate + vgextend + lvresize + resize2fs to increase the disk space

In my opinion because of the following:

1 - Complexity of administration
2 - Harder to recover data if a disk fail
3 - Efficiency drop
4 - Downtime (or minimum but is there)

If you are not convinced by my answer, let's imagine this impossible scenario in plesk:

/home1 SSD disk
/home2 HDD disk
/home3 NVMe disk

All this on the same server, although Cpanel would not automatically place the service on the desired disk, it is possible.
On the other hand, it is impossible in Plesk.

 

[Monty]

1 - Complexity of administration

Well, in my opinion LVM management is one of the absolute basic skills that everybody who is allowed to log in as root on a server should have

2 - Harder to recover data if a disk fail

If you need to "recover data" when one disk fails then you have a serious problem with your setup A disk failure should never have any impact on your data. Proper RAID setup is the key here.

3 - Efficiency drop

Any hard facts? LVM performance impact is negligible (unless you're using LVM snapshots)

4 - Downtime (or minimum but is there)

Downtime? There is no downtime with LVM operations (resize etc.). Au contraire, you have less downtime with LVM as it abstracts and encapsulates the underlying physical hard disks and you can add disks/partitions/volume groups online. I never experience one single minute of downtime because of LVM.
BTW: A good read about LVM: Logical Volume Manager (LVM) versus standard partitioning in Linux

Regarding your setup with HDD + SSD + NVMe: True, Plesk can't handle this. You may want to create a feature request at Feature Suggestions: Top (2051 ideas) – Your Ideas for Plesk for this. But I think this is a very specific feature that not many people will use, so I fear chances are slim that this is ever going to be implemented.

I would rather create 3 VMs on 3 different storages and then let your customers pick their desired storage speed, like "Bronze" (HDD), "Silver" (SSD), "Gold" (NVMe), each with different pricing

 

[mow]

I would rather create 3 VMs on 3 different storages and then let your customers pick their desired storage speed, like "Bronze" (HDD), "Silver" (SSD), "Gold" (NVMe), each with different pricing

... and each with a separate Plesk licence.

 

[jubilo]

Well, in my opinion LVM management is one of the absolute basic skills that everybody who is allowed to log in as root on a server should have

If you need to "recover data" when one disk fails then you have a serious problem with your setup A disk failure should never have any impact on your data. Proper RAID setup is the key here.

Any hard facts? LVM performance impact is negligible (unless you're using LVM snapshots)

Downtime? There is no downtime with LVM operations (resize etc.). Au contraire, you have less downtime with LVM as it abstracts and encapsulates the underlying physical hard disks and you can add disks/partitions/volume groups online. I never experience one single minute of downtime because of LVM.
BTW: A good read about LVM: Logical Volume Manager (LVM) versus standard partitioning in Linux

Regarding your setup with HDD + SSD + NVMe: True, Plesk can't handle this. You may want to create a feature request at Feature Suggestions: Top (2051 ideas) – Your Ideas for Plesk for this. But I think this is a very specific feature that not many people will use, so I fear chances are slim that this is ever going to be implemented.

I would rather create 3 VMs on 3 different storages and then let your customers pick their desired storage speed, like "Bronze" (HDD), "Silver" (SSD), "Gold" (NVMe), each with different pricing

We can continue this discussion ad infinitum. You trying to justify a commercial decision (that's what I think) of Plesk and me trying to justify my point of view thinking about my profit and economy.
I have no complaints about Plesk, it is the system I use in several projects, but this feature (which has even been put to a vote) would add great value, but a feature that has 10 years as the most voted feature has not yet been implemented which is sync in fail over scenario. Last week a Plesk server that I administered went down for hours, although there were backups to get an emergency server up it would take hours where several sites including ecommerce had reasonable losses.

 

[seqoi]

And yes... Plesk has announced a new price increase/hike again for January 2023!

They do not care the world is on fire, or about power/gas fees. If, for us, the power fees are not killing our company (almost 1 Euro for each kWh overhere for the 4th quarter this year), then Plesk will kill our company.

Plesk is becoming a synonym for greed. Plain and simple.

And "ofcourse" the price increase/hike is justified by Plesk, because their software / control panel is getting more and more advanced each year. Yeah right. The UI is becoming terrible (and slow from time to time). You cannot even install the latest Magento through the application selection. And so on. The most used stuff is being ignored and more nonsense is added. Also support is going downhill fast as of late; simpel answers (until you push them), delayed answers (takes several hours instead within the hour, like in the past).

It seems this is a new trend for Plesk; increasing their prices every single year. I doubt Plesk will exist is a few years if they keep this up. WHMCS (also owned by the same investment group; Oakley Capital) did the same; massive price increase. Just take a look at their forum now. WHMCS is almost dead. Those investment groups are killing the good products. And if they are making lossess they will simply drop it or sell it to another company.

These are terrible times to keep your head above the water with all the costs rising and the customers want to pay less and less... We already lost quite a few customers because the increased prices. Might as well throw in the towel soon if this keeps up. In the near future you will only have Amazon, Google and those other companies with their own power plants. And guess what then will happen? Prices will increase again, but this time for all customers...

Oh well...


//edit: took screenshots and copied my text just in case my post magically disappears again, like in the past!

We just received their email on yet another price increase. This was the "final straw" for us. We scheduled a meeting and decided we are moving away from Plesk completely.

They increased their price several times with no real and objective advantage for end users.

Let me put it bluntly: I am not against business development and price increases. But when a company increases prices several times (WAY BEFORE crisis) with no objective justification, no real features (we literally never used any new "feature"), and then they do it again in a way which is absurdly higher than anyone else on this planet - I perceive this as they are toying with me and my business.

Simply put I feel as if they think we are complete idiots. I rarely use the words "greed" but it is what it is.

We are NOT going to pay 192,5 EUR for one Plesk license because for a MUCH lower price I can order MANAGED servers even and select cPanel and pay for this on a yearly basis. At a cheaper rate.

So TLDR: it was good when it lasted.

Yeah, I will record this as well. I am seeing a trend as well. Negative opinions are being deleted.

 

[Anoop]

Migrate your vms to opensource or low cost panels. Many panels are available in the market.

 

[tkalfaoglu]

Well, I'm very comfortable with PLESK, although I am using other free panels on other systems at the same time.
I am not paying the full blast so I'm happy with that, as with our purchasing power dwindling MUCH faster than practically any other country in the world, we would not be able to convince any customer to pay a premium for the panel - most of them do not use the panel anyway.
However if business keeps at this rate, it may not be possible to finance PLESK much longer..

 

[Hangover2]

@Deleted member Sooner or later they will switch to the cPanel pricing model: pay per account. Then the effort was on your side .

 

[Janeew]

I like to work with Plesk, It's very comfortable. It's a pity they raised their prices so much. Don't know if my company will go on to use it.
Regards, Jackson, specialist of Work Time

 

[IgorG]

Announcement also online: Plesk Price Adjustment 2023 - FAQ Online Customers

Thank you for sharing! Very good and useful document.

 

[harryhales]

This is a hefty price increase for the fact that we are more and more a betatester. I use Plesk since version 7.5 and I have never complained that Plesk is always more faulty. I will therefore not participate in such a price increase!

I do not need any support, but if Plesk delivers faulty versions then already - but for this so much more to pay is derision.

 

[seqoi]

Yep. Sadly we are moving away by the beginning of next year (meaning very soon). I may be sensitive but I am already worried about missing this community.

However, reality kicks in. Like I said 7 pages ago. It was good while it lasted.

 

[Hangover2]

Our Plesk partner did just send us the information about the new prices starting from 01/2023 onwards. For us the license costs will increase between 12 and 22% depending on the edition used. We really hope that the extra money is used to make Plesk more stable. There are a lot of open bug reports and some core functionalities really need more attention to make the life of Plesk admins less stressful.

 

[Kaspar]

We really hope that the extra money is used to make Plesk more stable. There are a lot of open bug reports and some core functionalities really need more attention to make the life of Plesk admins less stressful.

Hear, hear!