Need help: Plesk server broken after update to v9.5.2

[Rolf]

Plesk control panel broken after update to v9.5.2

Hello,

after an server update (CentOS v4 yum update and then Plesk v9.3 to 9.5.2) first all worked well.

After about a day I recognized that the control panel failed: it just showed a 'continue' button instead of a login.
I opened a ticket but have not heared anything yet.

Any ideas?

Many thanks in advance,

-Rolf

 

[IgorG]

Please provide me ticket ID. I will check and escalate it.

 

[Rolf]

Thanks a lot, IgorG.

I did not receive a ticket number.
The attached view is all I get when I go to the panel under https://ip:8443 .

Best regards
-Rolf

 

[IgorG]

Your picture is not enough. Do you have any errors in /var/log/sw-cp-server/error_log ?

 

[Rolf]

Sure.

Theese are the one's I'd seen since it failed:

2010-06-28 14:27:53: (log.c.135) server stopped
2010-06-28 14:27:54: (log.c.75) server started
2010-06-28 14:27:54: (mod_fastcgi.c.1337) Dynamic spawning with max_procs > 1 is not supported; setting min_procs = max_procs
2010-06-28 14:27:54: (mod_fastcgi.c.1337) Dynamic spawning with max_procs > 1 is not supported; setting min_procs = max_procs

This one is now as of today:

2010-06-29 09:58:53: (mod_fastcgi.c.2582) FastCGI-stderr: PHP Notice: Undefined variable: local_auth in /usr/local/psa/admin/htdocs/login_u
PHP Notice: Undefined variable: force_auth in /usr/local/psa/admin/htdocs/login_up.php3 on line 145


Thanks a lot & best regards
-Gunther

 

[IgorG]

I have not found anything regarding these errors in our internal resources. Deep investigation directly on your server is required. If you have already submitted ticket to Parallels support team - please provide me ID of this ticket and I will escalate it. If not - contact support team.

 

[Rolf]

I will do. Thank you very much, IgorG.

 

[valentini]

Hello. I have the same problem:
-updated my CentOS 5.4
-Updated Plesk
After update I cannot connect to my CP and I get the same page with the Continue button.
Here's the last part of my log:

PHP Notice: Undefined variable: force_auth in /usr/local/psa/admin/htdocs/login_up.php3 on line 145

2010-07-26 12:29:14: (mod_fastcgi.c.2582) FastCGI-stderr: PHP Notice: Undefined variable: local_auth in /usr/local/psa/admin/htdocs/login_up.php3 on line 131
PHP Notice: Undefined variable: force_auth in /usr/local/psa/admin/htdocs/login_up.php3 on line 145

2010-07-26 13:57:41: (log.c.135) server stopped
2010-07-26 13:57:42: (log.c.75) server started
2010-07-26 13:57:42: (mod_fastcgi.c.1337) Dynamic spawning with max_procs > 1 is not supported; setting min_procs = max_procs
2010-07-26 13:57:42: (mod_fastcgi.c.1337) Dynamic spawning with max_procs > 1 is not supported; setting min_procs = max_procs
2010-07-26 14:35:28: (log.c.135) server stopped
2010-07-26 14:35:29: (log.c.75) server started
2010-07-26 14:35:29: (mod_fastcgi.c.1337) Dynamic spawning with max_procs > 1 is not supported; setting min_procs = max_procs
2010-07-26 14:35:29: (mod_fastcgi.c.1337) Dynamic spawning with max_procs > 1 is not supported; setting min_procs = max_procs
2010-07-26 14:35:33: (log.c.135) server stopped
2010-07-26 14:35:34: (log.c.75) server started
2010-07-26 14:35:34: (mod_fastcgi.c.1337) Dynamic spawning with max_procs > 1 is not supported; setting min_procs = max_procs
2010-07-26 14:35:34: (mod_fastcgi.c.1337) Dynamic spawning with max_procs > 1 is not supported; setting min_procs = max_procs
2010-07-26 15:27:44: (log.c.135) server stopped
2010-07-26 15:27:45: (log.c.75) server started
2010-07-26 15:27:45: (mod_fastcgi.c.1337) Dynamic spawning with max_procs > 1 is not supported; setting min_procs = max_procs
2010-07-26 15:27:45: (mod_fastcgi.c.1337) Dynamic spawning with max_procs > 1 is not supported; setting min_procs = max_procs
2010-07-26 15:37:24: (log.c.135) server stopped
2010-07-26 15:37:25: (log.c.75) server started
2010-07-26 15:37:25: (mod_fastcgi.c.1337) Dynamic spawning with max_procs > 1 is not supported; setting min_procs = max_procs
2010-07-26 15:37:25: (mod_fastcgi.c.1337) Dynamic spawning with max_procs > 1 is not supported; setting min_procs = max_procs
2010-07-26 16:01:13: (log.c.135) server stopped
2010-07-26 16:01:14: (log.c.75) server started
2010-07-26 16:01:14: (mod_fastcgi.c.1337) Dynamic spawning with max_procs > 1 is not supported; setting min_procs = max_procs


Thank you.

 

[valentini]

Bumb. Anybody can help? I really need co access my CP. Thanks.

 

[Rolf]

I my case I have added Plesk Billing. Unfortunally this caused confustion as it enables SSO.
The support dept helped me to find a solution, this command line switches SSO off again:

/usr/local/psa/bin/sso -d

 

[valentini]

Hi. Thanks. I was installing Plesk Billing too. But now, running /usr/local/psa/bin/sso -d i got another issue:


[root@m0678 bin]# /usr/local/psa/bin/sso -d
ERROR: SWKeyExFatalError
Repository is not opened

0: common_func.php3:4536
of_get_key_by_product(string 'plesk-unix')
1: common_func.php3:4536
getPleskKey()
2: common_func.php3:4615
getKeyProp(string 'MLS')
3: LocaleManager.php:130
LocaleManager::locale_list(boolean false, boolean true)
4: LocaleManager.php:81
LocaleManager::locale_exists(string 'en-US')
5: common_func.php3:1878
locale_exists(string 'en-US')
6: class.Session.php:163
Session->Session()
7: cu.php:612
cu->setSession()
8: cu.php:218
cu->cu()
9: cuSSO.php:163
cuSSO->__construct()
10: sso.php:15

 

[shemso]

I have same problem... I disabled sso and still can not login to plesk...

2010-10-04 12:12:14: (mod_fastcgi.c.1337) Dynamic spawning with max_procs > 1 is not supported; setting min_procs = max_procs
2010-10-04 12:12:14: (mod_fastcgi.c.1337) Dynamic spawning with max_procs > 1 is not supported; setting min_procs = max_procs
2010-10-04 12:15:30: (log.c.135) server stopped
2010-10-04 12:15:31: (log.c.75) server started
2010-10-04 12:15:31: (mod_fastcgi.c.1337) Dynamic spawning with max_procs > 1 is not supported; setting min_procs = max_procs
2010-10-04 12:15:31: (mod_fastcgi.c.1337) Dynamic spawning with max_procs > 1 is not supported; setting min_procs = max_procs
2010-10-04 12:17:17: (log.c.135) server stopped
2010-10-04 12:17:18: (log.c.75) server started
2010-10-04 12:17:18: (mod_fastcgi.c.1337) Dynamic spawning with max_procs > 1 is not supported; setting min_procs = max_procs
2010-10-04 12:17:18: (mod_fastcgi.c.1337) Dynamic spawning with max_procs > 1 is not supported; setting min_procs = max_procs

 

[HolgerN]

I got the same Problem after updating to 9.5.0.

errorlog entry is:

2012-07-12 12:23:54: (connections.c.299) SSL: 1 error:140780E5:SSL routines:SSL23_READ:ssl handshake failure
2012-07-12 12:23:58: (mod_fastcgi.c.2588) FastCGI-stderr: PHP Notice: Undefined variable: local_auth in /usr/local/psa/admin/htdocs/login_up.php3 on line 131
PHP Notice: Undefined variable: force_auth in /usr/local/psa/admin/htdocs/login_up.php3 on line 145

Are there any solutions/ideas yet?
Kind regards
Holger