Plesk 10.3.1 Component Updates Won't Install

[MikeConoo]

Updater states "Component updates are available" for Parallels Plesk Panel v 10.3.1

Clicking "Update Components" displays 2 tick boxes:

Different Apache web server versions: Apache web server support
Different MySQL server versions: MySQL server support

Clicked 'Continue'...

States "Some errors occurred during installation. Download error log"

Downloaded error log, and last part states:

skip keypackage 'psa-10.3.1-cos5.build1012110718.17.x86_64' from component base - same or newer version of this package is already installed (in system psa-10.3.1-cos5.build1012110718.17.x86_64)
Following packages will be installed: (empty)
----------------
Patch will not be installed since it is already applied.
Execute command /usr/local/psa/admin/bin/send-error-report install
Execute command /usr/sbin/getenforce
Disabled
Error: You already have the latest version of product(s) and all selected components
installed. Installation will not continue.

How do I fix this error to allow installation to continue?

 

[FrantišekH]

Reporting the similar situation (just the Apache, not MySQL line). It was the same with version 10.3.0.

What to do?

 

[MatthiasHi]

Same situation here. 10.3.1 running on CentOS 5.6

 

[jnimmo]

I am also having this problem on a brand new Plesk installation

 

[Timvh]

Me too on 10.3.1 with CENTOS 5.5

 

[MikeConoo]

I'm still investigating.

Tried running bootstrapper.sh repair and I found I got same error as when I ran upgrade from 10.2 to 10.3.1, couldn't connect to APS terminated the install.

I think this issue is that autoinstaller hadn't finished to the end, leaving some components left requiring updating.

Also, since this problem my system backup are constantly failing, and again may be related to APS connection.

 

[Timvh]

My case is a single server:

Getting message that there are updates:

# Different Apache web server versions: Apache web server support
# Different MySQL server versions: MySQL server support

After updating them getting error:

repository: Get full packages info for all sources
Bezig met ophalen van informatie over de geïnstalleerde pakketten...
Execute command rpm -qa --queryformat 'F:system_installed_%{NAME}-%{VERSION}-%{RELEASE}.%{ARCH}.rpm\nN:%{NAME}\nE:%{EPOCH}\nV:%{VERSION}\nL:%{RELEASE}\nA:%{ARCH}\nf:%{INSTALLTIME}\nB:%{BUILDTIME}\n[R:%{REQUIRENAME} %{REQUIREFLAGS:depflags} %{REQUIREVERSION}\n][P:%{PROVIDENAME} %{PROVIDEFLAGS:depflags} %{PROVIDEVERSION}\n][P:%{FILENAMES}\nm:%{FILEMODES}\n5:%{FILEMD5S}%{FILELINKTOS}\n][C:%{CONFLICTNAME} %{CONFLICTFLAGS:depflags} %{CONFLICTVERSION}\n][O:%{OBSOLETENAME} %{OBSOLETEFLAGS:depflags} %{OBSOLETEVERSION}\n]X:\n' > /tmp/autoinstaller_system_packages.cache
Installation started in background
read cache file
(update package names cache) Get full packages info from headers.
FileFetcher: get file (PSA_10.3.1/update-rpm-CentOS-5-x86_64/)/update-10.3.1-cos5-x86_64.hdr.gz
Downloaden van het bestanden PSA_10.3.1/update-rpm-CentOS-5-x86_64/update-10.3.1-cos5-x86_64.hdr.gz: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% gereed.
autoinstaller: read output of gunzip --stdout /root/parallels/PSA_10.3.1/update-rpm-CentOS-5-x86_64/update-10.3.1-cos5-x86_64.hdr.gz
Get full packages info from headers.
FileFetcher: get file (PSA_10.3.1/thirdparty-rpm-CentOS-5-x86_64/)/thirdparty-10.3.1-cos5-x86_64.hdr.gz
Downloaden van het bestanden PSA_10.3.1/thirdparty-rpm-CentOS-5-x86_64/thirdparty-10.3.1-cos5-x86_64.hdr.gz: 11%..21%..42%..52%..67%..70%..92%..100% gereed.
autoinstaller: read output of gunzip --stdout /root/parallels/PSA_10.3.1/thirdparty-rpm-CentOS-5-x86_64/thirdparty-10.3.1-cos5-x86_64.hdr.gz
Get full packages info from headers.
FileFetcher: get file (PSA_10.3.1/dist-rpm-CentOS-5-x86_64/)/build-10.3.1-cos5-x86_64.hdr.gz
Downloaden van het bestanden PSA_10.3.1/dist-rpm-CentOS-5-x86_64/build-10.3.1-cos5-x86_64.hdr.gz: 10%..20%..31%..41%..50%..60%..71%..80%..90%..100% gereed.
autoinstaller: read output of gunzip --stdout /root/parallels/PSA_10.3.1/dist-rpm-CentOS-5-x86_64/build-10.3.1-cos5-x86_64.hdr.gz
Get full packages info from headers.
FileFetcher: get file (SITEBUILDER_10.3.0/thirdparty-rpm-RedHat-all-all/)/thirdparty-10.3.0-rhall-all.hdr.gz
Downloaden van het bestanden SITEBUILDER_10.3.0/thirdparty-rpm-RedHat-all-all/thirdparty-10.3.0-rhall-all.hdr.gz: 100% gereed.
autoinstaller: read output of gunzip --stdout /root/parallels/SITEBUILDER_10.3.0/thirdparty-rpm-RedHat-all-all/thirdparty-10.3.0-rhall-all.hdr.gz
Get full packages info from headers.
FileFetcher: get file (SITEBUILDER_10.3.0/dist-rpm-RedHat-all-all/)/build-10.3.0-rhall-all.hdr.gz
Downloaden van het bestanden SITEBUILDER_10.3.0/dist-rpm-RedHat-all-all/build-10.3.0-rhall-all.hdr.gz: 10%..22%..30%..45%..50%..61%..70%..81%..91%..100% gereed.
autoinstaller: read output of gunzip --stdout /root/parallels/SITEBUILDER_10.3.0/dist-rpm-RedHat-all-all/build-10.3.0-rhall-all.hdr.gz
Get full packages info from headers.
FileFetcher: get file (BILLING_10.3.0/update-rpm-RedHat-all-all/)/update-10.3.0-rhall-all.hdr.gz
Downloaden van het bestanden BILLING_10.3.0/update-rpm-RedHat-all-all/update-10.3.0-rhall-all.hdr.gz: 100% gereed.
autoinstaller: read output of gunzip --stdout /root/parallels/BILLING_10.3.0/update-rpm-RedHat-all-all/update-10.3.0-rhall-all.hdr.gz
Get full packages info from headers.
FileFetcher: get file (SITEBUILDER_10.3.0/update-rpm-RedHat-all-all/)/update-10.3.0-rhall-all.hdr.gz
Downloaden van het bestanden SITEBUILDER_10.3.0/update-rpm-RedHat-all-all/update-10.3.0-rhall-all.hdr.gz: 100% gereed.
autoinstaller: read output of gunzip --stdout /root/parallels/SITEBUILDER_10.3.0/update-rpm-RedHat-all-all/update-10.3.0-rhall-all.hdr.gz
Get full packages info from headers.
FileFetcher: get file (BILLING_10.3.0/dist-rpm-RedHat-all-all/)/build-10.3.0-rhall-all.hdr.gz
Downloaden van het bestanden BILLING_10.3.0/dist-rpm-RedHat-all-all/build-10.3.0-rhall-all.hdr.gz: 10%..20%..31%..40%..50%..60%..70%..84%..91%..100% gereed.
autoinstaller: read output of gunzip --stdout /root/parallels/BILLING_10.3.0/dist-rpm-RedHat-all-all/build-10.3.0-rhall-all.hdr.gz
Get full packages info from headers.
FileFetcher: get file (BILLING_10.3.0/thirdparty-rpm-RedHat-all-all/)/thirdparty-10.3.0-rhall-all.hdr.gz
Downloaden van het bestanden BILLING_10.3.0/thirdparty-rpm-RedHat-all-all/thirdparty-10.3.0-rhall-all.hdr.gz: 100% gereed.
autoinstaller: read output of gunzip --stdout /root/parallels/BILLING_10.3.0/thirdparty-rpm-RedHat-all-all/thirdparty-10.3.0-rhall-all.hdr.gz
Bezig met vaststellen welke pakketten moeten worden geïnstalleerd.

Getting bootstrapper packages to installation list:
(update package names cache) skip package 'pp10.12.0-bootstrapper-10.12.0-cos5.build1012110629.18.x86_64' from component base - there is same or newer version of this package is installed (in system pp10.12.0-bootstrapper-10.12.0-cos5.build1012110629.18.x86_64)
Following bootstrapper packages will be installed: (empty)
----------------

Getting packages to installation list:
skip package 'plesk-base-10.12.0-cos5.build1012110629.18.x86_64' from component base - there is same or newer version of this package is installed (in system plesk-base-10.12.0-cos5.build1012110629.18.x86_64)
skip package 'plesk-core-10.12.0-cos5.build1012110629.18.x86_64' from component base - there is same or newer version of this package is installed (in system plesk-core-10.12.0-cos5.build1012110629.18.x86_64)
skip package 'plesk-l10n-10.12.0-cos5.build1012110727.11.noarch' from component base - there is same or newer version of this package is installed (in system plesk-l10n-10.12.0-cos5.build1012110727.11.noarch)
skip package 'plesk-skins-10.12.0-11062815.noarch' from component base - there is same or newer version of this package is installed (in system plesk-skins-10.12.0-11062815.noarch)
skip package 'psa-10.3.1-cos5.build1012110718.17.x86_64' from component base - there is same or newer version of this package is installed (in system psa-10.3.1-cos5.build1012110718.17.x86_64)
skip package 'psa-awstats-configurator-10.12.0-cos5.build1012110525.15.noarch' from component base - there is same or newer version of this package is installed (in system psa-awstats-configurator-10.12.0-cos5.build1012110525.15.noarch)
skip package 'psa-libpam-plesk-10.12.0-cos5.build1012110629.18.x86_64' from component base - there is same or newer version of this package is installed (in system psa-libpam-plesk-10.12.0-cos5.build1012110629.18.x86_64)
skip package 'psa-locale-base-en-US-10.12.0-cos5.build1012110629.18.noarch' from component base - there is same or newer version of this package is installed (in system psa-locale-base-en-US-10.12.0-cos5.build1012110629.18.noarch)
skip package 'psa-logrotate-3.7-cos5.build1012110525.15.x86_64' from component base - there is same or newer version of this package is installed (in system psa-logrotate-3.7-cos5.build1012110525.15.x86_64)
skip package 'psa-mod-fcgid-configurator-2.0.0-cos5.build1012110525.15.x86_64' from component base - there is same or newer version of this package is installed (in system psa-mod-fcgid-configurator-2.0.0-cos5.build1012110525.15.x86_64)
skip package 'psa-mod_fcgid-2.3.6-11052615.x86_64' from component base - there is same or newer version of this package is installed (in system psa-mod_fcgid-2.3.6-11052615.x86_64)
skip package 'psa-proftpd-1.3.3e-cos5.build1012110526.15.x86_64' from component base - there is same or newer version of this package is installed (in system psa-proftpd-1.3.3e-cos5.build1012110526.15.x86_64)
skip package 'psa-pylibplesk-10.12.0-cos5.build1012110629.18.x86_64' from component base - there is same or newer version of this package is installed (in system psa-pylibplesk-10.12.0-cos5.build1012110629.18.x86_64)
skip package 'psa-selinux-10.12.0-cos5.build1012110629.18.noarch' from component base - there is same or newer version of this package is installed (in system psa-selinux-10.12.0-cos5.build1012110629.18.noarch)
skip package 'psa-triggers-10.12.0-cos5.build1012110629.18.noarch' from component base - there is same or newer version of this package is installed (in system psa-triggers-10.12.0-cos5.build1012110629.18.noarch)
skip package 'psa-updates-10.3.0-cos5.build1012110525.15.noarch' from component base - there is same or newer version of this package is installed (in system psa-updates-10.3.0-cos5.build1012110525.15.noarch)
skip package 'psa-vhost-10.12.0-cos5.build1012110601.18.noarch' from component base - there is same or newer version of this package is installed (in system psa-vhost-10.12.0-cos5.build1012110601.18.noarch)
skip keypackage 'psa-10.3.1-cos5.build1012110718.17.x86_64' from component base - same or newer version of this package is already installed (in system psa-10.3.1-cos5.build1012110718.17.x86_64)
Following packages will be installed: (empty)
----------------
Patch will not be installed since it is already applied.
Execute command chcon system_ubject_r:bin_t:s0 /usr/local/psa/admin/bin/send-error-report
Execute command /usr/local/psa/admin/bin/send-error-report install
Execute command /usr/sbin/getenforce
Disabled
Error: U beschikt al over de laatste versie van het product (de producten) en alle geselecteerde componenten. De installatie zal niet worden vervolgd.

Translation of error:

Error: U beschikt al over de laatste versie van het product (de producten) en alle geselecteerde componenten. De installatie zal niet worden vervolgd.

Error: You already have the latest version of product(s) and all selected components
installed. Installation will not continue.

 

[mheilmann]

Any solution yet? Same Problem here:
# Different Apache web server versions: Apache web server support
# Different MySQL server versions: MySQL server support
are available but update fails as each is "already installed".

 

[MikeConoo]

Sadly no fix for this yet.

I did get my bootstrapper.sh repair to work after following an instruction elsewhere in forum to comment out skip-networking in /etc/my.cnf. This allowed the installer to run successfully to the end.

I thought this would resolve this issue, but I still have the same problem with 2 component updates that won't install because they're already installed?

 

[holgenoni]

Hello, same problem here after update.

My bigger problem is that after this update no fastcgi works!

Does anyone know how to solve that?

Best regards

 

[sPuR]

I got these errors.

File downloading MYSQL_5.5/mysql-5.5-rhel5-x86_64.inf3: 78%..100% was finished.
Warning: ez_template_suffix is NOT defined in MYSQL_5.5/mysql-5.5-rhel5-x86_64.inf3
Attach addon APACHE_2_2_19 to release Parallels Plesk Panel 10.3.1
FileFetcher: get file (~empty)/APACHE_2.2.19/apache-2.2.19-rh5-x86_64.inf3
File downloading APACHE_2.2.19/apache-2.2.19-rh5-x86_64.inf3: 90%..100% was finished.
Warning: ez_template_suffix is NOT defined in APACHE_2.2.19/apache-2.2.19-rh5-x86_64.inf3

No idea what happen here, but it just skipped over trying to update these two for me, but also having problems with backups now too. I can backup domains, but not server configuration.

Shawn

 

[tino]

I can confirm I have this same problem.

These remain;

# Different Apache web server versions: Apache web server support
# Different MySQL server versions: MySQL server support

And trying to update them would cause the update to fail with an 'allready installed' error.

Tino

 

[jterry]

Hello

I've this problem also 10.3.1 CentOS 5.6 x86_64, two months old, barely used.

Will this auto fix "alone" or must wait (and search) for a manual patch?

Thanks.

 

[jola]

I have the same problem after upgrading to 10.3.1.

 

[Dennisehv]

Same..

Plesk 10.3.1 (CentOS release 5.6)

skip keypackage 'psa-10.3.1-cos5.build1012110718.17.x86_64' from component base - same or newer version of this package is already installed (in system psa-10.3.1-cos5.build1012110718.17.x86_64)
Patch will not be installed since it is already applied.

skip keypackage 'mysql-server-5.0.77-4.el5_6.6.x86_64' from component mysql-sys - same or newer version of this package is already installed (in system mysql-server-5.0.77-4.el5_6.6.x86_64)
Patch will not be installed since it is already applied.

 

[Farsus]

I can confirm I have this same problem.

These remain;

# Different Apache web server versions: Apache web server support
# Different MySQL server versions: MySQL server support

And trying to update them would cause the update to fail with an 'allready installed' error.

Tino

Any one found a solution to this problem its realy tiring problem everytime there is a MU i hope this time it will be gone but it still there !!

 

[ip00]

I'm also having the same problem:

> Parallels Plesk Panel v. 10.3.1: Component updates are available
- Different Apache web server versions: Apache web server support

File downloading SITEBUILDER_10.3.0/thirdparty-rpm-RedHat-all-all/thirdparty-10.3.0-rhall-all.hdr.gz: Installation started in background
100% was finished.
File downloading SITEBUILDER_10.3.0/update-rpm-RedHat-all-all/update-10.3.0-rhall-all.hdr.gz:100% was finished.
File downloading PSA_10.3.1/dist-rpm-CentOS-5-x86_64/build-10.3.1-cos5-x86_64.hdr.gz: 11%..21%..30%..40%..50%..60%..70%..80%..91%..100% was finished.
File downloading PSA_10.3.1/update-rpm-CentOS-5-x86_64/update-10.3.1-cos5-x86_64.hdr.gz: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PSA_10.3.1/thirdparty-rpm-CentOS-5-x86_64/thirdparty-10.3.1-cos5-x86_64.hdr.gz: 11%..21%..43%..52%..80%..100% was finished.
Retrieving information about the installed packages...
File downloading BILLING_10.3.0/update-rpm-RedHat-all-all/update-10.3.0-rhall-all.hdr.gz: 100% was finished.
File downloading BILLING_10.3.0/thirdparty-rpm-RedHat-all-all/thirdparty-10.3.0-rhall-all.hdr.gz: 100% was finished.
File downloading BILLING_10.3.0/dist-rpm-RedHat-all-all/build-10.3.0-rhall-all.hdr.gz: 13%..21%..30%..40%..50%..61%..70%..81%..91%..100% was finished.
File downloading SITEBUILDER_10.3.0/dist-rpm-RedHat-all-all/build-10.3.0-rhall-all.hdr.gz: 11%..21%..33%..40%..52%..61%..71%..84%..93%..100% was finished.
Determining the packages that need to be installed.
Error: You already have the latest version of product(s) and all selected components
installed. Installation will not continue.

It fails every time.

 

[ip00]

I haven't been able to solve this. Someone else? Parallels tech?

 

[IgorG]

Did you try to use

# /usr/local/psa/admin/sbin/autoinstaller --select-release-current --upgrade-installed-components

?

 

[ip00]

Did you try to use



?

I did right now, and the result is pretty much the same as with Power Panel. Screenshots attached: