Plesk 11 Upgrade and License Key

[Daniel V]

So here is the fully Quote Ticktet text.

# Mon Jun 18 20:12:19 2012 RT_System - Country 'Germany' added
# Mon Jun 18 20:12:20 2012 + 1S RT_System - Case Origin 'E-Mail' added
# Mon Jun 18 20:12:20 2012 + 0S [email protected] - Severity changed from (no value) to Severity Three (Normal)
# Mon Jun 18 20:12:20 2012 + 0S [email protected] - Ticket created

i have updated from versrion 10.4.4. to 11.0.9
since the update i will become the error message: Incorrect ServerInfo format
the firewall is off, hostname and /etc/host file are correct.
i can ping the host ka.paralles.com






# Mon Jun 18 20:12:20 2012 + 0S RT_System - Customer Online Sales customer (default) added
# Mon Jun 18 20:12:21 2012 + 1S RT_System - SupportTypeId changed from (no value) to Default
# Mon Jun 18 20:12:21 2012 + 0S RT_System - ETA changed from (no value) to 1970-01-02 04:30:00
# Mon Jun 18 20:12:21 2012 + 0S RT_System - ETAlastUpdated changed from (no value) to 2012-06-18 20:12:21
# Mon Jun 18 20:12:21 2012 + 0S RT_System - ETA changed from 1970-01-02 04:30:00 to 2012-06-19 20:12:21
# Mon Jun 18 20:12:21 2012 + 0S RT_System - SupportTypeId changed from Default to OLS_Licensing
# Tue Jun 19 01:17:23 2012 + 5H 5M prashanthkumar.b - Version changed from (no value) to '11 Preview'
# Tue Jun 19 01:21:24 2012 + 4M 1S prashanthkumar.b - Correspondence added 3 min

Hello Daniel,


Thank you for contacting Parallels Customer Support.
Daniel, Please be informed that Parallels Plesk Panel 11 is still in preview version, so all details about Parallels Panel 11 Preview are available at the Parallels website:

http://www.parallels.com/download/plesk/11/

To report an issue relevant to the preview use this feedback form:

http://www.parallels.com/support/plesk/bugreport/

David, you can also check with the below mentioned link for technical documentation, if that is of any help.

Parallels Panel 11 Preview is not currently supported through regular support channels.

Please let me know if I can be of further assistance.


Thanks,


--


Prashanth Kumar B
Customer Support
||Parallels


# Tue Jun 19 01:21:25 2012 + 1S prashanthkumar.b - ETAlastUpdated changed from 2012-06-18 20:12:21 to 2012-06-19 01:21:25
# Tue Jun 19 01:21:25 2012 + 0S prashanthkumar.b - ETA changed from 2012-06-19 20:12:21 to 2012-06-20 01:21:25
# Tue Jun 19 01:21:26 2012 + 1S prashanthkumar.b - Status changed from 'new' to 'resolved'
# Tue Jun 19 01:21:27 2012 + 1S prashanthkumar.b - ETAlastUpdated changed from 2012-06-19 01:21:25 to 2012-06-19 01:21:27
# Tue Jun 19 01:21:27 2012 + 0S prashanthkumar.b - ETA changed from 2012-06-20 01:21:25 to (discount)
# Wed Jun 20 00:28:37 2012 + 23H 7M [email protected] - Survey filled
# Wed Jun 20 08:57:29 2012 + 8H 28M apolienko - Customer OVH SAS added
# Wed Jun 20 08:57:29 2012 + 0S apolienko - SupportTypeId changed from OLS_Licensing to Multi-License Support 100 (Platinum)
# Wed Jun 20 08:57:30 2012 + 1S apolienko - ETAlastUpdated changed from 2012-06-19 01:21:27 to 2012-06-20 08:57:30
# Wed Jun 20 08:57:30 2012 + 0S apolienko - ETA changed from (discount) to 2012-06-20 20:57:30
# Wed Jun 20 08:57:30 2012 + 0S apolienko - Customer Online Sales customer (default) deleted

 

[TIGER@]

So here is the fully Quote Ticktet text.

Hello Daniel. Your support ticket was reopened and support representative will contact you shortly. Please accept our apologies for this miscommunication.

 

[ZieglerM]

Daniel, please keep me updated. Thanks.

 

[Daniel V]

Hello Daniel. Your support ticket was reopened and support representative will contact you shortly. Please accept our apologies for this miscommunication.

Thanks!!!!

@ZieglerM

I can contact you if a solution has been found

 

[ZieglerM]

@ZieglerM

I can contact you if a solution has been found

Yes, please! My customers are already complaining ;-(

 

[abdi]

Please share the solution with us here when you finely get it ..

 

[Daniel V]

So here the answer of from the support

Hello Daniel,

Thank you for contacting Parallels Customer Support.


Please be informed that your license key for Parallels Plesk Panel is for version 10 and version of the control panel installed is version 11. The Parallels Plesk Panel version 10 licene key will not work with Parallels Plesk Panel version 11. In order to get this issue resolved you need to upgrade your Parallels Plesk Panel version 10 license to version 11.

Our records indicate that your license belongs to one of Parallels Partners/Resellers. As such, they are your first point of contact for support and general inquiries.

Parallels Inc. does not provide support for users if:

* You are not a Partner or do not have an active support contract for the server/license that requires support

* You purchased a hosting plan that utilizes the Parallels software through a Partner/Reseller

Please contact the company that provides you with your Parallels software. They should investigate your reported issue and if it is found to be a software malfunction, they may report this to the Parallels Support Team and we will work directly with them on a resolution. Parallels Support follows this procedure as only the Partner/Reseller has administrative access to the servers where the Parallels software is installed.

If you have already contacted your provider and they have referred you to us, then you will need to purchase Per Incident Support case in the Parallels Online Store:

http://www.parallels.com/store/support/plesk/linux/

Please note, to investigate and address the issue, Parallels Support will require administrative access to the server where the software is installed.

If the reported issue turns out to be a software bug that is not documented in the public KB, the Per Incident Support payment will be refunded.

Please visit the Plesk Support KB for most commonly asked questions:

http://kb.parallels.com/

Please let me know if I can be of further assistance.

So far, I've never had problems with Parallels! Actually, everything was to solve problems. This time seems to have changed a lot but the disadvantage of consumers in Parallels.

 

[paulieG]

That seems to contradict this :

http://www.youtube.com/watch?v=zSe49niA5GI&list=UUy3GzgKM9Vrxy2iY57OQ15g&index=1&feature=plcp

(1 min 45s in where Craig Bartholomew says that the Plesk 10 licence works fine with Plesk 11).

Also I'm having no issues provisioning Plesk 11 containers with Plesk 10 ("and Later") licences from ka.

 

[Daniel V]

This can somehow everything not to be.
I also see Parallels in the obligation.
Especially in the key is version 10.0 and above:

<core:keytype>Parallels Plesk Panel 10 and Later</core:keytype>
core:versions>
<core:from core:type="string">10.0</core:from>
<core:to core:type="string">any</core:to>
</core:versions>

That seems to contradict this :

http://www.youtube.com/watch?v=zSe49niA5GI&list=UUy3GzgKM9Vrxy2iY57OQ15g&index=1&feature=plcp

(1 min 45s in where Craig Bartholomew says that the Plesk 10 licence works fine with Plesk 11).

You say it, the support response contradicts the video.

 

[TIGER@]

This can somehow everything not to be.
I also see Parallels in the obligation.
Especially in the key is version 10.0 and above:
You say it, the support response contradicts the video.

Daniel,

You are right, keys should work with Plesk 11.0. I apologize for the reply given in the ticket.
Our maintenance team is working on the issue when 10.0 key does not work with Plesk 11.0 and as soon as the cause is found, you will be updated. Your ticket will be replied shortly as well.

 

[TIGER@]

2 All,

If you have open ticket in Parallels RT, please post their IDs here.

 

[Kirill K]

Problem was fixed.

Please, install microupdate (PSA_11.0.9/microupdates/MU1/common/_usr_local_psa_admin_plib_ExtendedServerInfo.php - this file should be downloaded and applied) and click retrieve key in Control Panel.

Installing patches...
File downloading PSA_11.0.9/microupdates/MU1/common/_usr_local_psa_admin_plib_ExtendedServerInfo.php: completed.
Patches were installed successfully.
The packages were installed successfully.

 

[abdi]

Thanks Igor, will try it out now ..

 

[ZieglerM]

it works. thanks.

 

[Daniel V]

many many thanks it works

 

[abdi]

Great, it works fine now ...

 

[Alexey_Shpak]

Hello

We have license key for plesk 10

How we can generate key for Plesk 11?

 

[abdi]

Alexey, the licence upgrade is done automatically by plesk it self...

 

[Alexey_Shpak]

when it "generate automatically"?

We must upgrade current 10 to 11?

Because, when we upgrade from 10 to 11, Plesk not worked (invalid key)

Or we must install some updates to 10 version?

it's critical for us!
Please help

 

[Alexey_Shpak]

We have key:

./plesk_getkeyinfo.sh
Key Info v1.0
PleskLogin
PleskPassword
https://ka.parallels.com:5224/xmlrpc
PLSK*********
********-************
check_key_upgrade

If I try "retrieve key"
Plesk say:
Software Update Service (SUS) is not found for the given license key. Automatic upgrade is not possible